[Resolved] Tata Indicom Broadband — Complaint Regarding Usage Theft in my VSNL Broadband account | |
Complaint Regarding Usage Theft in my VSNL Broadband account It is very clear from the events that the there has been a password theft and probably somebody from TATA communications department has been party to it and hence the THIEF with the help of SO called CUSTOMER SERVICE has managed to change my password, my secret question and was also able to exhaust a HUGE balance of INR 3500. I have been following up with the customer service which has done nothing than sending pre-formatted regret e-mails. I would like to HIGHLIGHT and bring to notice that my SECRET question and the answer was STOLEN and changed and hence I was unable to change the secret question. The SO called customer service at TATA communications are pathetic in response, they don’t care whether their TATA brand is being blemished and whether the customer is showing discontent. The TATA Indicombroadband customer service and renewal TEAM insisted me to always buy a higher priced UNLIMITED plan, they say “ sir agar chori (theft) hua bhi to aapka nuksaan nahi hota” this shows that the THEFT of password and HACKING of accounts/logins to USE available balances of credit in your internet usage accounts is a regular practice at TATA. There could be TWO major reasons 1) TATA indicom does not have sufficient standards which protect the USAGE THEFT and 2) some staff from TATA are party to the continuing THEFT of INTERNET usage. NOBODY including senior authority and/or NODAL officers at TATA care for the TATA brand… I sincerely request customers and forum members NOT TO FALL prey to the TATA brand name the brand seems to be loosing CREDIBILITY with the kind of staff getting recruited and the processes which are being followed… Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
1 Comment | |
Comments
There are some serious flaw in their service ...They recently have updated their website my account portal...but they make serious and preplanned (very very bad thing they are doing) matter at the USAGE PAGE. They do not give you right now the total usage made upto a date you are checking your usage ...they give you just a total usage per day basis... for example you are getting info of total browsing data of 11th, 12th, 13th, 14th, separately per day basis...but you can not get now the total data transferred upto 14th (if you going to check the data usage anytime at 14th of a month). they are doing this such that you can not find how much actually you spent and how much are still in your hand...they are also started as per the guideline of TRY the bloody thing of fair usage policy..they do not want to let you know whether you are at the verge of the usage end of your monthly quota of your existing plan whether unlimited or limited.I several times reported about this serious flaw but they are not ready to hear this truth...
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