[Resolved] Tata Indicom Broadband — Pathetic Support | |
I am using Tata Indicom Broadband for last 2 years and has made over 200 technical complaints. (I do not have any other ISP available in my locality) And now, without swiching computer ON, my broadband is utilized and when I call customer service, they just say "Recharge it, we will take care of it". Ofcourse, No action is taken, but I have to keep recharging my connection for keeping it alive. On 26th Apr 08, 1GB of data was utilized at night thought my machine was off and moreover I hardly use more than 30 mb of data in a day. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
sir
my login id's vinnu_net and [protected]@eth.net 2connections.
no service engineers has come to my cyber cafe why should i pay the monthly bill. once i complaint connectivity problem engineer has come after 1 weeek . no response please tell me .
my login id's vinnu_net and [protected]@eth.net 2connections.
no service engineers has come to my cyber cafe why should i pay the monthly bill. once i complaint connectivity problem engineer has come after 1 weeek . no response please tell me .
sir
in my complaints call centeres i no of complaints no manager no incharge sir
in my complaints call centeres i no of complaints no manager no incharge sir
I ve Sent following email to dsl.[protected]@tatatel.co.in...but I am sure..nothing will change...
=========================================================================
Hello Team,
I am a DSL service user from past one year. ( Acc No.[protected]
Due to the intolerable technical issues and careless attitude towards the end customer service I request you to disconnect my service ASAP.
Details are as follows-
Customer Service Request No.[protected]Given by the call center agent)
Account Number:[protected]
Tariff Plan: Ds206 Advantage 399 Unlimited Plan.
Contact Number: 9890760*** (Not Available in office timings)
Reasons of the Disconnection-
1> Unable to get committed data transfer rate (CIR)
2> Unreliable and unstable service.
3> No proper resolution from the call center agents. Every time I call the Helpdesk & agents come up with some weird answers/resolutions.
4> Apart from lack of technical knowledge, the agents do not even know the way of speaking with the customer.(Specially the agent who logged request number[protected].
This indicates--
A > No proper Agent Training Provided.
B> Carelessness towards Customer Satisfaction.
C> Carelessness towards after sales service.
4.1> Every time the Agent replies as if he/she is doing a favor on the customer.
5>Unable to escalate call from agent to respective supervisor. ( Every time when I ask for a supervisor, the agent places the call on hold and the call drops after a long wait time)
Recent Conversation with the call center.
Date: 28 Oct 2009 time: 8.00 AM Customer Service Request No.[protected]
From one of my colleagues I came to know that I can purchase Zyxel WI-FI router from TATA @562 Rs. So, Today morning I called Customer Care regarding the inquiry of WI-FI Router.
A lady agent answered the call & was unable to give me the correct information. i.e; She was not sure whether the Router price is Rs 562 or if this is the installation charge / cost. After some time she told me that Rs 562 is only the installation charges (Router is not included in that) and after cancellation of the connection I have to return back the WI-FI router to TATA. ( Rs 562 installation charges non-refundable).
If this information is correct... I would like to ask you, WHAT KIND OF A DEAL IS THIS ? &
If this information is wrong then WHAT IS THE USE OF THAT AGENT & CUSTOMER CARE CENTER?
The worst part of the call was she
sounded very rude on the call.
So, taking all these experiences in account I have decided to disconnect the service right away...
--
Shrinivas Joshi.
Sr. System Engineer ( Linux )
=========================================================================
Hello Team,
I am a DSL service user from past one year. ( Acc No.[protected]
Due to the intolerable technical issues and careless attitude towards the end customer service I request you to disconnect my service ASAP.
Details are as follows-
Customer Service Request No.[protected]Given by the call center agent)
Account Number:[protected]
Tariff Plan: Ds206 Advantage 399 Unlimited Plan.
Contact Number: 9890760*** (Not Available in office timings)
Reasons of the Disconnection-
1> Unable to get committed data transfer rate (CIR)
2> Unreliable and unstable service.
3> No proper resolution from the call center agents. Every time I call the Helpdesk & agents come up with some weird answers/resolutions.
4> Apart from lack of technical knowledge, the agents do not even know the way of speaking with the customer.(Specially the agent who logged request number[protected].
This indicates--
A > No proper Agent Training Provided.
B> Carelessness towards Customer Satisfaction.
C> Carelessness towards after sales service.
4.1> Every time the Agent replies as if he/she is doing a favor on the customer.
5>Unable to escalate call from agent to respective supervisor. ( Every time when I ask for a supervisor, the agent places the call on hold and the call drops after a long wait time)
Recent Conversation with the call center.
Date: 28 Oct 2009 time: 8.00 AM Customer Service Request No.[protected]
From one of my colleagues I came to know that I can purchase Zyxel WI-FI router from TATA @562 Rs. So, Today morning I called Customer Care regarding the inquiry of WI-FI Router.
A lady agent answered the call & was unable to give me the correct information. i.e; She was not sure whether the Router price is Rs 562 or if this is the installation charge / cost. After some time she told me that Rs 562 is only the installation charges (Router is not included in that) and after cancellation of the connection I have to return back the WI-FI router to TATA. ( Rs 562 installation charges non-refundable).
If this information is correct... I would like to ask you, WHAT KIND OF A DEAL IS THIS ? &
If this information is wrong then WHAT IS THE USE OF THAT AGENT & CUSTOMER CARE CENTER?
The worst part of the call was she
sounded very rude on the call.
So, taking all these experiences in account I have decided to disconnect the service right away...
--
Shrinivas Joshi.
Sr. System Engineer ( Linux )
tata indicom wifi router — not working
I had purchased new wi fi router from tata indicom one month before, as they promise internet speed upto 3mbps, i am not receiving even 128 kb, till today i have been calling & mailing the authorities but no one is listening.prem prakash
[protected]
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it is very slow ...
plz check our connection