[Resolved]  TATA Indicom Broadband Internet Service — Relocation of Internet connection

User Name: [protected]@vsnl.net
Password: Reset123
Complaint No: 11294188

With refference to the mentioned user name and complaint number please note the following complaints against the Tata Indicom Broadband Internet Service:

Raised the Ticket on 29Nov'09 with High priority to shift the internet connection from old address to new address..

Till date no one has approached me for shifting of connection. I work with Genpact Up-pal, i took the connection as i work from home for my process, designation Accountant..

I have several time spoken with supervisors and every details are been mentioned against the ticket with Tataindicom , they say that , they would send an executive to check the details, but no one has approached me yet.. I have been badly screwed by my manager as my work is getting piled up..and when i spoke with the customer care people for the charges if i am not using the Net connection they say that you would be charged for those period as well, but when i am not using the connection and i have logged a complaint with them and they are getting it resolved late, why i should be charged, I don't think it would be fair if they charge me..?

I have even spoke to the supervisor regarding raising a complaint with Consumer Forum if i don't listen from you till Tuesday 17:00 hours, they said no problem will send someone to approach you.. But i have not received any call till now.. Even now i am waiting to receive a call so that the things can be resolved, but i think its of no use,....

This is my request that please use the conversation recording for more clear detail to resolve the problem.

I have been very harassed by this kind of poor service and commitment of the Tata Indicom Broadband Internet Service. Please help me with this problem, would be really very great-full if you could resolve the problem as soon as possible...

Thank you,
Dipesh Yanala
[protected]