[Resolved]  Tata Indicom — Customer Cheating

I got a connection form Tata Indicom USB modem, now they cheating us.

The cheating story and corespondance details and feedback is below.


Dear Mr.James,
Greetings from Tata Indicom!
We thank you for your mail.
At the outset, we regret for the inconvenience caused to you.
With reference to your email from you, we regret to note that you have opted to go for disconnection of your Tata Indicom telephone number [protected] Further, your request has been registered to cancel the telephone number and the reference number for the same is[protected].
The billing on the above mentioned connection would stop on the 3rd day from the date of request raised and the expected time to process your request is 30 Days. We request you to kindly make note of this reference number for further correspondence.
Further we would like to inform you that as the excess amount in your account has been adjusted with the bills, which includes the usage charges and the amount paid towards the modem is not a refundable amount as it is your own instrument. Also we would be sending the modem back to your place from the authorized service centre..
As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.
Should there be further clarifications, please feel free to get in touch with us.
Assuring you the best of our services at all times.
kind Regards,
Surbhi Sharma
From Nodal Officer's Desk

________________________________________
From: Deem Sensing Tech. Pvt. Ltd. [mailto:[protected]@deemsensing.com]
Sent: Thursday, December 11, 2008 7:03 PM
To: NODAL OFFICER KA
Subject: Action Request for Tata USB Modem.
Hi,
This is with reference to the telecom with myself and you on today afternoon.

Our Account # :[protected]
Phone # : [protected]
I would like to inform you and other concerns.

We started to use Tata Indicom USB modem from 7th Aug 2008. I got call from Tata tele-services on 6ht Sept. to make an interim payment, since we were close to our credit limit. I dropped a cheque on 8th Sept. 2008 which is from Federal bank limited R. T Nagar for an amount of INR 2500.00. Tata Indicom disconnected our service on 14th Sept because of non payment. When we don’t have the connection we used to touch with call centre and we informed them that the cheque dropped infront of the cheque collection box, which is located opposite to cash collection counter in Koramangala office, but nobody was not be able to identify the cheque. (Even though provided Cheque #, Account #, bank details, beneficiary name).

Finally call centre ask us to make alternate payment for reactivation, and 15th Sept 2008 we paid amount INR 1400.00, after the same they reactivated the connection. Since from that time the net connection performance was not satisfactory. So that we visited your Ahemedabad office on 19th Sept 10.30AM, Delhi office on 24th Sept. 4.00PM and Bangalore office Koramangala branch on 7th October 1.30PM. Eventhough they all did some, but problem will be existing. .

Finally I received the bill of September then I contacted compliance department in Karnattaka on 21st Oct. 2008. I had a telephonic discussion with Ms. Mythri Rao and she registered a complaint for the same and I got a complaint #[protected]. Also She identified the cheque from Korramangala office which I dropped on 8th Sept. 2008. I hope Tata had record for the same.

At that time I informed her that I will not pay rent until unless resolve the problem. She agreed the same and she committed me for the wave OFF on our bill until the problem resolve

On 22nd Oct. Mr Kamath Visited our office and checked the system and told us that there was some problem on modem. He asked me to carry the same to Rajajinagar service centre. IT IS VERY SHAMEFUL THAT TATA ONLY ONE SERVICE CENTRE IN BANGALORE. Since it is 60 Kmtr away from my place and for me it will take one day for up and down journey. So I am really upset and I am ready to handover the modem to Koramangala office.

Finally your customer care department understand my situation and ask me to handover the same to Mr. Kamath. He took the same to Rajajinagar and returned and their observation was NO PROBLEM FOR MODEM. He suggest me that he will get his superior and they will visit our company and resolve the same.

NOBODY IS NOT TURNED BACK TO US FOR THE RECTIFICATION AND RESOLVING THE PROBLEM.

Finally I fed up and I bend the connector so it started to work upto 5 minute and thereafter it started to hang. If we disconnect the same and reconnect it will work.

Again I contacted your compliance dept. for the same issue and you team visited they ask us to take the equipment to Rajajinagar. I am not ready to do it or I don’t want to continue. So finally Tata person took it to service centre and saying that the connector is damaged. Now I want to pay INR 350.00 for connector charge.

In my knowledge any electronic parts which we are buying from any standard company got one year warranty, other than physical Damage.

Now the following points has to be highlighted.
1. The problem started after disconnection ie after 15th Sept.2008. Its worked one moth without any problem and our usage was monthly around 70 Hours.
2. After timings showing 20 to 30 Hours, this while checking the equipment its happening.
3. Initialy the modem is not working at all, but after bending there is some connection
4. Previously your service engineer took the same to service center and he returned without resolving the problem and at that time they are not observed the connector fault.
5. Now the modem is get connected to system and after 5 minutes it’s hanging. Also I would like to bring your notice that the modem is getting hot.
So it is very clear that the problem is not because of connector.

I feel that this story I want to publish in consumer forum for voting and let them vote for my thoughts.

At last I would like to tell you that, I want a workable solutions to resolve my issues. If you are unable to resolve the issues disconnect service and pay me back the entire amount including the initial deposit which I gave to your organization, ie INR 2800.00+1540, Total now you have to pay me back the amount of INR : 4340.00. If incase any delay in payment you have to pay us back 24% interest for the amount.

Also I would like to inform you that this is not the first instant from Tata telservices.

Regards,
Shaju James
Director - Operations
Deem Sensing Technologies Pvt. Ltd
#1/21, Kaveri Layout, Bommanahalli
Bangalore -560068
Karnattaka, India
Ph : +[protected]
Fax : +[protected]
Mob : +91-[protected]
email : engineering @deemsensing.com
Visit Us : www.deemsensing.com