Claimed

Federal Bank Complaints & Reviews

3.2
Last updated Aug 7, 2023
Complaints 506
Resolved
317
Unresolved
189
Quick Links
Statistics
Share
Contacts

File a complaint to Federal Bank

Having problems with Federal Bank?

File a complaint and get it resolved by Federal Bank customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Federal Bank
Customer Service Contacts

Federal Bank Phone Numbers

Toll free
1800 425 1199
228
66
1800 420 1199
75
31
Phone
+91 48 4263 0995
72
30
+91 48 4263 0994
29
18
Fax
+91 48 4262 6366

Federal Bank Website

Federal Bank Head Office Address

Federal Towers, Head Office
Aluva
Ernakulam District
Kerala
India
683101

Federal Bank reviews & complaints(506)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
rashmuhd
from Delhi, Delhi
Aug 7, 2023
Aug 8, 2023
This thread was updated on Aug 8, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Subject: Urgent: Complaint Regarding Fraudulent Activity and Loan Procedure

Address:the federal bank

Rashid BachikkandavidaA/c No [protected]+91 [protected]

Subject: Concerns complaint Regarding Fraudulent Activity and Loan Process

Dear Respected Team,
I trust this letter finds you in good health. I am writing to you today with utmost concern regarding a grave matter that involves an incident of fraudulent activity and subsequent loan procedure within your esteemed institution. The purpose of this...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
Altamashfirozkhan
Aug 2, 2023
Aug 4, 2023
This thread was updated on Aug 4, 2023
Report
Copy

Address:Room no 9 peshiman chawl behind pankeshah dargah lbs Marg Ghatkopar west mumbai 400086

I took a loan for 2 wheeler and the amount has to be auto deduct from the bank but after my 1st emi i had a talk customer service that I want to cancel it because I was paying the amount in cash to the lender and guy told me that it will get cancelled within 24 hours and it was cancelled in May 2022 but after a year on 2nd August 2023 they deducted the amount of Rs.413. Fourteen times if you're saying that we have cancelled why the has been deducted.i want the refund 5782 is not a small amount. This my Account details:
Account number: [protected]
IFSC: FDRL0005555
Beneficiary: Altamash Firoz Khan
And I'm attaching the screenshot of the transaction.
+1 photos
Federal Bank customer support has been notified about the posted complaint.
Hi Altamashfirozkhan,

We sincerely apologize for the inconvenience caused and would like to do everything we can to help. Request you to write to us on [protected]@federalbank.co.in and we'll ensure best possible assistance.

Also, you can get in touch with our voice expert team from the below contact numbers:

Toll Free No: for customers calling from India
[protected]/[protected]

For Customers Calling from abroad
[protected]/[protected]

-Amreen
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    diff_2013
    from Pune, Maharashtra
    Jul 31, 2023
    Aug 1, 2023
    This thread was updated on Aug 1, 2023
    Report
    Copy

    I refer to the Federal Banks customer care number.
    When you dial you hear automated voice. IVR.
    The issue is the IVR is very poor there are blanks or silences in between and hence you are not able to choose correct option

    e.g. if IVR is to say Press 1 for English 2 for Hindi 3 for xyz. Then what you hear is something like

    press 1 for english < silence> press 3 for xyz and like that.
    So I am unable to make correct choice.
    I thought it's my phone issue so I dialed from another phone, another number as well as my landline but the issue of blanks in IVR continues

    I request Federal bank to fix this issue on priority.
    Thanks
    Federal Bank customer support has been notified about the posted complaint.
    Hi diff_2013,

    We apologize for the unpleasant experience you had with us. Allow us a chance to turn your experience around into a positive one. Please share your concern at [protected]@federalbank.co.in and we'll ensure best possible assistance.

    -Nikita
    Hi diff_2013,

    We regret that you did not have a good experience. We assure you that we are constantly working towards improving your experience. Please write to us on [protected]@federalbank.co.in along with your concern and we shall resolve your issue at the earliest.

    -Nikita
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    2 Comments
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      J
      Joe Jose Mekat
      Jul 15, 2023
      Jul 16, 2023
      This thread was updated on Jul 16, 2023
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
      Report
      Copy
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Against Federal bank's financial loot.

      Sir,
      I would like to invite your kind attention in Kerala,
      Federal bank.
      Federal bank is charging extra amount of Rs 25 other than school fees Of Alphonsa Residential School, Bharananganam, kerala
      from parents those dont have an account with federal bank
      Fees amount is 4800
      But parents are compelled to pay 25 rs more. ( attaching the slip )

      Which Is not an ethical way of business...
      +1 photos
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy
      G
      Games
      Jul 13, 2023
      Jul 14, 2023
      This thread was updated on Jul 14, 2023
      Report
      Copy

      The amount was transferred to my account, but it was not reflected.
      The payee has sent the receipt that shows the amount has been successfully transferred but it is not shown in my balance.
      Kindly help me out.
      I have attached the receipt, kindly find a solution to it.
      +1 photos
      Federal Bank customer support has been notified about the posted complaint.
      Hi,

      We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

      -Amreen
      Hi,

      Thank you for connecting with Federal Bank.‎
      We sincerely apologize for the inconvenience caused. We request you to kindly get in touch with our voice expert team from the below mentioned details or you can send an Email at [protected]@federalbank.co.in for further assistance.
      Toll Free No: for customers calling from India
      [protected]/[protected]

      For Customers Calling from abroad
      [protected]/[protected]

      -Aftab
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        s.kalai s.arasi
        from Bengaluru, Karnataka
        Jul 9, 2023
        Jul 10, 2023
        This thread was updated on Jul 10, 2023
        Report
        Copy

        We didnt get any notification or email our account got blocked.We contacted customer care but there was no response.Even our money also got blocked. Very worst service
        +1 photos
        Federal Bank customer support has been notified about the posted complaint.
        Thank you for connecting with Federal Bank.‎
        We sincerely apologize for the inconvenience caused. We would like to inform you that there is a separate customer support to rectify concerns related to EpiFi Banking.
        We request you to connect with the concerned team on below mentioned details.
        Customer care Number :[protected]
        Email id : [protected]@fi.care

        -Sudarshan
        Hi,

        We sincerely apologize for the inconvenience caused.
        We would like to inform you that there is a dedicated customer support to rectify concerns related to EpiFi Banking.
        We request you to connect with the concerned team on below mentioned details.
        Customer care Number :[protected]
        Email id : [protected]@fi.care

        -Amreen
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          ar17
          Jul 9, 2023
          Jul 10, 2023
          This thread was updated on Jul 10, 2023
          Report
          Copy

          I don't even know why my account is being deducted.
          Please refund my amount 🙏🏽
          +1 photos
          Federal Bank customer support has been notified about the posted complaint.
          Hi,

          Thank you for connecting with Federal Bank.‎
          We sincerely apologize for the inconvenience caused. We would like to inform you, that t you can contact our voice experts from the below given details. Our team will verify the customer details and assist you further.

          Toll Free No: for customers calling from India
          [protected]/[protected]

          For Customers Calling from abroad
          [protected]/[protected]

          -Sudarshan
          Hi,

          We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

          -Amreen
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sameer9959
            from Manuguru, Telangana
            Jun 24, 2023
            Jun 25, 2023
            This thread was updated on Jun 25, 2023
            Report
            Copy

            Dears,

            I am writing this concern regarding the CREDit card bills.

            This is related to the One Card - CREDit card non-banking financial centre which is associated with Federal Bank.

            For the month of March 2023, I missed the due date for that they charged me 13000 approximately interest I have cleared that.

            Later I have not missed any date for payments for the recent 3 months but still, they are charging me interest for what I do not understand.

            I am writing so many emails and creating tickets but they sending only one reply to pay the overall bill and close the card.

            Earlier they told me that they will reverse me 1100/- once I paid the total amount

            Still, they are asking to pay more ₹560.4 to close the card.

            I don't want to use this ### card and I have already paid everything which is reflected in the App.

            I want my all-money reversal which is what I have paid towards the unnecessary interest charged.

            Ref Id: 3261135
            Federal Bank customer support has been notified about the posted complaint.
            We sincerely apologize for the inconvenience caused. We would like to inform you that there is a separate customer support for concerned related to OneCard.
            We request you to connect with them on below mentioned details.
            Contact number : [protected]
            E-mail : [protected]@getonecard.app

            -Sudarshan
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              H
              Harshal8899
              May 30, 2023
              May 30, 2023
              This thread was updated on May 30, 2023
              Report
              Copy

              Have paid emi for my mobile purchase emi through online... Every month but still i have been charged for ecs return charge 2478 so i want reversal for your false transactions my account no : [[protected]] kindly call me on [[protected] and refund my amount
              So i want to also stop the mandate and kindly please reverse my false ecs return charge please know the value of 2478
              +1 photos
              Federal Bank customer support has been notified about the posted complaint.
              Hi Harshal,

              Our intention is to provide the best services to our customers and would like to understand your concern. Please share your concern with us at [protected]@federalbank.co.in & we shall resolve it at the earliest.
              or
              We would request you to call us at[protected] /[protected]National toll-free numbers) or at +[protected]/2630995 (for customers abroad) for further assistance.

              -Harif
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Viju2000
                from Bailhongal, Karnataka
                Apr 8, 2023
                Apr 9, 2023
                This thread was updated on Apr 9, 2023
                Report
                Copy

                Address:Sgv ayurvedic medical College bailhongal

                Flipkart refuded amount but federal Bank showing zero balance please resolve this problem I am using JUPITER APP
                Federal Bank customer support has been notified about the posted complaint.
                Hi Viju,

                We are sorry for your unpleasant experience.
                We would like to inform you that there is a separate customer support to rectify concerns related to Jupiter Banking.
                We request you to connect with the concerned team on below mentioned details.
                Customer care Number : [protected]
                Email id : [protected]@jupiter.money

                -Harif
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  Nayak123/
                  Mar 14, 2023
                  Mar 19, 2023
                  This thread was updated on Mar 19, 2023
                  Report
                  Copy

                  I don't have any pending loans EMIs or SIPs but I'm charged with nach return charges why ?
                  Federal Bank customer support has been notified about the posted complaint.
                  Hi Nayak123/,

                  Our intention is to provide the best services to our customers and would like to discuss this concern further with you. Please share your concern in detail at [protected]@federalbank.co.in so that we can assist you in the best possible way.

                  -Nikita
                  Hi Nayak123/,

                  Our intention is to provide the best services to our customers and would like to discuss this further with you.
                  Please share your concern with us at [protected]@federalbank.co.in & we shall resolve it at the earliest.

                  -Nikita
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Anascp39
                    Feb 18, 2023
                    Feb 22, 2023
                    This thread was updated on Feb 22, 2023
                    Report
                    Copy

                    Address:Edavannappara

                    My name is muhammed anas my account no [protected] edavannappara branch . debit freeze 30-12–2022 i cant do any transaction in my account . my emi are pending …totaly locked after iam visi the branch for enquiry they said my account frozen is a cyber complait from gujrat ahammedabad against my account . Acknoledgement No:complain LCA2835/22
                    I d I don't know what to do help me plzz
                    Federal Bank customer support has been notified about the posted complaint.
                    Hi Anascp39,

                    We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

                    -Harif
                    Helpful
                    2 other people found this review helpful
                    2 found this helpful
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Anascp39
                      Feb 12, 2023
                      Feb 22, 2023
                      This thread was updated on Feb 22, 2023
                      Report
                      Copy

                      My name is muhammed anas my account debit freeze 30-12–2022 i cant do any transaction in my account . my emi are pending …totaly locked after iam visi the branch for enquiry they said my account frozen is a cyber complait from gujrat ahammedabad against my account . Acknoledgement No:complain LCA2835/22
                      I d I don't know what to do help me plzz
                      Federal Bank customer support has been notified about the posted complaint.
                      Hi Anascp39,

                      We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

                      -Harif
                      Helpful
                      2 other people found this review helpful
                      2 found this helpful
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        drtahir222
                        from Srinagar, Jammu and Kashmir
                        Jan 28, 2023
                        Feb 22, 2023
                        This thread was updated on Feb 22, 2023
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                        Report
                        Copy
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        Looted by your jupiter

                        Address:kupwara jammu and kashmir

                        I am using jupiter just because of your tag and got looted.
                        I made transaction of 4473 rupees from jupiter bank to make my trip through debit card, money. got deducted but booking failed. After contacting jupited they said wait till 72hrs after that they said wait till 26th january. after that they said eat till 27th january then they said wait till 30th january then they said wait till 18th april
                        i am a student, i am from poor...
                        +4 photos
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        S
                        Sana prasad
                        from Hyderabad, Andhra Pradesh
                        Jan 4, 2023
                        Feb 22, 2023
                        This thread was updated on Feb 22, 2023
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                        Report
                        Copy
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        Address:5-14-54/1 lakshmi nagar moulali housing board
                        Website:Kredit bee

                        By mistake send money please refund my amount is 47659RS Transaction ID number T2301042209348470411274
                        +1 photos
                        Jan 4, 2023
                        Complaint marked as Resolved 
                        Please refund my amount is 47659RS Transaction ID T2301042209348470411274
                        Federal Bank customer support has been notified about the posted complaint.
                        Hi Sana Prasad,

                        We request you to kindly go through our Federal Bank website and raise a dispute for this particular transaction.
                        www.federalbank.co.in

                        -Harif
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          T
                          tuttuvava
                          from Kottayam, Kerala
                          Dec 20, 2022
                          Feb 15, 2023
                          This thread was updated on Feb 15, 2023
                          Report
                          Copy

                          Federal Bank Account is frozen and my whole amount blocked please freeze objected amount only like SBI and other banks doing

                          My Account No is [protected] my branch is Poovarani Federal bank . I communicate with branch they provide me these mails and told me to provide these details to "[protected]@gujarat.gov.in" this mail
                          " Dear Sir

                          We have got the reply from our related department as

                          Kindly advise the customer to take up the matter with the police authorities directly, for settlement/closure of the complaint and for issuing...
                          Helpful
                          2 other people found this review helpful
                          2 found this helpful
                          Write a comment
                          Report
                          Copy
                          T
                          tuttuvava
                          from Kottayam, Kerala
                          Dec 20, 2022
                          Feb 15, 2023
                          This thread was updated on Feb 15, 2023
                          Report
                          Copy

                          Federal Bank Account is frozen since yesterday

                          Hi I am Aravind N . My account is from Fi. The account number is [[protected]]. My account is frozen from 19/12/2022. Now I am unable to do any transitions. I called Federal bank customer care to complain.. I received an email to visit the nearest branch as an urgent basis to submit my KYC and funds income proof from Federal. I go to reach the nearest Federal branch, Poovarani. But the Federal branch saying they have no idea about this....
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy
                          T
                          tuttuvava
                          from Kottayam, Kerala
                          Dec 20, 2022
                          Jun 30, 2023
                          This thread was updated on Jun 30, 2023
                          Report
                          Copy

                          Federal Bank Account is frozen

                          Hi I am Aravind N . My account is from Fi. The account number is [[protected]]. My account is frozen from 19/12/2022. Now I am unable to do any transitions. I called FI customer care to complain.. I received an email to visit the nearest branch as an urgent basis to submit my KYC and funds income proof from Federal. I go to reach the nearest Federal branch, Poovarani. But the Federal branch saying they have no idea about this. After when...
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          1 Comment
                          Report
                          Copy
                          Ś
                          Śhivam Śoni
                          Dec 18, 2022
                          Dec 20, 2022
                          This thread was updated on Dec 20, 2022
                          Report
                          Copy

                          Name Lalita Kumari he has cheated me 14000 rs pls help to get my amount back
                          Federal Bank customer support has been notified about the posted complaint.
                          Dear Shivam Soni,

                          We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

                          -Neethu
                          Hi Shivam Soni,

                          We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

                          -Ajith
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            SM SHAFIUDDIN
                            Dec 15, 2022
                            Dec 20, 2022
                            This thread was updated on Dec 20, 2022
                            Report
                            Copy

                            Address:kshetri mayai leikai
                            Website:federal Bank

                            My account was frozen from a Very long time due to Complaint received from Law Enforcement Authority. But recently on 13th I received a mail from Law Enforcement Authority informing that they have sent the notice to unfreeze my account. But as i sent multiple message to the bank to know the progress but m not getting any response. Pliz help to get this resolved as soon as possible
                            Federal Bank customer support has been notified about the posted complaint.
                            Hi SM SHAFIUDDIN,

                            We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

                            -Ajith
                            Helpful
                            Be the first one to find this review helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit