Federal Bank Customer Care
The Federal Bank Ltd.
Customer satisfaction rating: 33%
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138
COMPLAINTS

Federal Bank Customer Care

The Federal Bank Ltd.

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Address
Federal Towers, Head Office
Aluva
Ernakulam District
Kerala
India - 683101

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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79
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24

Phone:
Phone:
+91 48 4263 0995  [International]
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25
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15
+91 48 4263 0994  [International]
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13
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14

Fax:
Fax:
+91 48 4262 6366  

Customer satisfaction rating
33%
Complaints
138
Pending
2
Resolved
43
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So far so good - The company responded to our notifications and is working on resolving complaints.

Federal Bank related photos (18)

Federal Bank Complaints & Reviews

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Federal Bank — money issue

 Seetharaman Kastoori Seetha on Feb 17, 2018
I m seetharaman
I have account in federal bank. Last year july/17/17 somebody withdraw 43000 rs in my account through duplicate atm card.
I complained to federal bank in nela man gala branch in bangalore.
Also i complained to cyper crime police and reserve bank of india.
Still federal bank not replying about my complaint. Federal bank manager delayed my complaint
Please kindly take some action regarding my complaint
Bank detail...
Seetharaman. S
Federal bank
Nelamangala branch (Bangalore)
Account no.[protected]
Mobil:[protected]
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — money deducted from my account without my knowledge or permission

 Maynk Sahni on Feb 8, 2018
I am the customer of federal bank from the last 3-4 years. My account number is [protected]. Yesterday i transferred rs 5600 in federal bank account from my icici bank and i already got message for the same. But today without my knowledge bank deducted amount from my account. The account is opened under pmjd yojna. I never got message regarding any deductions or submitting amount. Please solve this problem or else i will go for consumer court....
Complaint comments  Read comments [2]Complaint category Banks

Federal Bank — very bad service

 Sunisha K on Jan 25, 2018
I have a federal bank account for the past 6 years. The initial years when my branch wa in thavanur was fine. Later when i shifted my account to nadakkav, calicut the scenario changed. I asked them for an address change, phone number, email id change and to activate net banking. Very sorry to say none of these were done. Now my atm card says it is expired though the date of expiry mentioned in the card is in 2021. I contacted the customer care. They say they've sent me a new card in my "old branch" address. The tracking id says no information.
I am troubled very badly by them. I do not have...
Complaint comments  Read comments [2]Complaint category Banks

Federal Bank — home loan

 AboliVarne on Jan 24, 2018
I am a floating home loan account customer with federal bank, chembur. My home loan account number is [protected]. I have been a customer since 2007 almost, in all these years all the fluctuations in the home loan rate of interest were automatically applied.
In the year 2017 the floating rate of interest on home loan is approx 8.45% while my bank continued to charge me at the rate of 10-11%. When i approach the bank few months back to question on this, the bank refused to do any chages unless i sent an email to them to move the rate of interest as per the current market rate. This is...
Complaint comments  Read comments [1]Complaint category Loans

Federal Bank — lost cash from my account (17342100005229

 Jaseemkhan on Jan 8, 2018
Accounts department

This is to inform you that above subject matter i have lost my cash from my fb account. Bank deducted cash 177 rupees. Why did not deducted money from my account because i was maintained minimum balance above 5000 rupees. Kindly advise and return my cash and revert message or call me these same number

[protected]
Doha qatar...
Complaint comments  Read comments [5]Complaint category Banks

Federal Bank — rude behavior from a federal bank employee

 rohan8393 on Jan 3, 2018
I am a account holder of federal bank bhopal branch. I have been a account holder of bhopal branch for almost ten years. I have been very happy with federal bank services and employees but recently i am disappointed and angry with the behavior of a federal employee. The treatment she gives to customers are very rude as if we are her servants. This is not the first time it is happening and i am not the only one. Her tone, way of talking and behavior with us is very wrong. I need you people to take strict action action against her so this sort of treatment that i got, no other customer will get. Whenever...
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — account transactions disabled [Resolved]

 Subair A on Dec 31, 2017
Hi
I have an nri account with federal bank at taliparamba branch (Kannur kerala). I ve initiated a money transfer with remitly from usa. It was completed from remitly’s side but not deposited into my account. Also when i tried to tarnsfer money from my account to another sbt account all attempts were unsuccessful. This acccount is not link d to adhaar but i have learned that deadline is extended to 31 march as well as nre account doesn’t require to link with adhaar. I was able to do a transaction on 28 dec. Thenafter no transactions were successful with this account.
There was...
Complaint comments  Read comments Complaint category Banks

Federal Bank — exkutee name krishnamoorthi case collection

 kumarcc on Dec 22, 2017
Dear sir, i am asked in saving account 1000 rs opening normal saving balance maned, other but exkutue name krishnamoorthi extra mani ask poket case 500 rs then yan i am ask krshnamoorthi told 2015 and 2016 2017, i am three collection all custemer know if you dou now krshnamoorthi teled kallakurichi branchi villupuram dt 606202 selam main road branchi other then loans perstage comesion any custemer please voing bank next leval rbi bank compalet sent mail...
Complaint comments  Read comments Complaint category Banks

Federal Bank — unsuccessful transaction and missing of money

 Vishnu Susarsan on Dec 15, 2017
I had done money transaction through fedbook quick pay not for the first time but this time the money transaction was unsucessful and specific amount which i had send was missing and not yet refunded. There happend more than two unsuccesful transactions from my accounts but the money got refund by the day itself but through this transaction the money was missing....
Complaint comments  Read comments Complaint category Banks

Federal Bank — about your employee

 DeepakJose on Nov 30, 2017
I have an account in your bank in muvattupuza, kerala, india. My account no. Is [protected] and the ifsc code of the above mentioned bank is fdrl0001009. This is the second time i am complaining about your service. First time i don't get any response from your side. Your customer support is very bad. The employee named mr sree hari 's behavior is very bad. If you want to improve your customer service you can contact me in [protected]. Or email me 333deepakjose@gmail.com...
Complaint comments  Read comments Complaint category Banks

Federal Bank — imps transaction timed out

 saikiran149 on Oct 23, 2017
Hello, i transferred money from federal bank account to dbs bank account through imps with reference number[protected]. I got an error message telling that the transaction has been timed out. It has not been credited to beneficiary account or not refunded...
Please help me in this concern..
Federal bank account - [protected]
Beneficiary account number[protected].
Beneficiary bank ifsc - dbss0in0811...
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — missing of money from atm withdrawal

 aswin07 on Oct 22, 2017
Name: aswin suseelan
Account no: [protected]
Branch: federal bank mundakkayam branch
Subject: money missing from atm withdrawal
I would like to inform you that on28/9/17 i withdrawn rs20000/- from mundakkayam branch atm. But i got only rs18000/-. Remaining rs2000/-stucked in the atm machine. I informed it in the above mentioned branch but no reply from there side. So please do the needful
Thanking you
Yours faithfully
Aswin suseelan
22/10/17
Mundakkayam...
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — refund issue

 Adwaid manoj on Oct 16, 2017
I had ordered a product on amazon.. And next day i cancelled due to my personal issues... And my refund is not proccesed... Still now i didnt get my refund in my acount.. When i called them they told that... Money is already refunded and it is stucked in the account.. My refund is still pending... So plzz kindly clear that issue...

Order date:29-sept-2017
Order total:16, 079

Reference no of refund: 74332747275727467171555...
Complaint comments  Read comments Complaint category Credit Cards

Federal Bank — net banking

 sebinmsunny on Oct 15, 2017
Very poor online banking system. I have a nri account, if i want to purchase something through on line i can’t use fed bank because otp is not coming to my registered mail. When i called to customer care they respond that that system is not available, it will go only to registered mob. Actually my registed mob number is aboard number and we can’t change to indian number also. Its strange. Then where is cashless economy. Fed bank is not supporting cashless economy....
Complaint comments  Read comments Complaint category Banks

Federal Bank — refund is not reflected

 biiiinnu on Oct 12, 2017
I already registered a complaint..
But i didnt get the money back.
I have a refund reference id..
And i was give it to my bank customercare exicutive. And they registered a complaint that is 307127.
But my money us not reflected still now.
This is already 3 week sir. This is tii much...
Refund reference no. 030287
The amazon company mailed with their expect reflect date is 06/10/17
But still it is not reflected....
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — unsatisfied with loan department ravi pagdha rajkot

 Anup Lakhwani on Oct 7, 2017
Na master, i am ur customer since 12years and very satisfied with federal bank. But nowadays i am very unsatisfied with services provided by loan department by ravi pagdha as he is treating ur valuable customers very badly with his nonsense behavior and rubbish answer. He answers ur customers very poorly as bank is own property and he can do as he and he wants. As i am ur customer it is my duty to remind u about this type of issues created by ur staff and creating disputes among customers....
Complaint comments  Read comments Complaint category Banks

Federal Bank — scheme against interest rate charged lagaya gaya

 bcchoudhary on Oct 6, 2017
Mein bhagchand choudhary mera fedral bank me agriculture gold loan hai.. Yojna ke antargat loan amount par 4% interest lagta hai jo mujhe bank ne batya hai. But federal bank itarsi ne 1 year 30/7/2016 se 30/7/2017 tak 9% interest lagya or next year bhi 1 month 13% interest lagya. (Loan ka 1 year ka interest 29/9/2017 ko acconut me jama kar diya but fir bhi loan par jada interest lagya gaya) federal bank other customer ko sirf interest jama karwa kar unka 1year ka 4 % interest lagaya... Fedral bank itarsi (Personal issues) policy purchase na karne par bank employee ne jada interest lagya... Please...
Complaint comments  Read comments Complaint category Banks

Federal Bank — federal bank easy payment transaction not credited to beneficiary account

 Nagamanoj Vankadhara on Sep 27, 2017
I have done a transaction through easy payments to our apartment association towards maintenance fee on 16th jan 2017. Somewhere in august 2017 the auditor of our apartments identified that the transaction was not reflecting in their accounts as well as their bank statements (Both current and savings). I tried contacting customer care but they said they can't help with easypayment. As per the information given by them i visited r. T. Nagar branch office (Pincode: 560032) on 4th september and explained my case. The asst manager at the office suggested me drop and email so that she can follow up with...
Complaint comments  Read comments Complaint category Banks

Federal Bank — bank is fraudulent - holds "reversed" transaction money for weeks and not refunded yet

 Amrita vp on Sep 23, 2017
I i used a taxi service in cochi airport and paid inr 4000 by debit card. Their machine did not work and it said "reversed". I tried a second time and it went thru.

I find that my bank account was debited twice on sep 3 and no refund till today sep 23 though the taxi company has been contacting them every week in fact every day the first few days.

Absolute lack of ethics - holding up customer money in their own account.in no country does this happen where the machine shows cancelled sale and the money is not instant.

This is not a situation where you...
Complaint comments  Read comments Complaint category Banks

Federal Bank — request for money reverse to my account

 Rahul_1255 on Sep 22, 2017
Dear sir/madam

I try to withdraw money for dcb bank atm id 00405 machine on 07-aug-17, but some internal problem we can't get money from atm but amount was debited from my account & still i don't get reverse in my account. I also raised complaint on toll free no & i get complaint ref. No. Is [protected] / [protected]

I also attached screen shot of bank passbook screen shot for your reference, hence i request you to plesae help me on this matter & reverse my money in my account.

My account no. Is.[protected]..

Please do the needful
Complaint comments  Read comments Complaint category Banks

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