Federal Bank Customer Care
The Federal Bank Ltd.
Customer satisfaction rating: 40%
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Federal Bank Customer Care

The Federal Bank Ltd.

Federal Towers, Head Office
Ernakulam District
India - 683101

Customer Care Phone Numbers and Contacts


+91 48 4263 0995
+91 48 4263 0994

+91 48 4262 6366

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

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Federal Bank Complaints & Reviews

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Federal Bank — Ghaziabad branch not using ecs proper for emi ac no 16147400000577 mailed many times at all levels but no solution

 anitasurendrapalmalik on Apr 10, 2017
Ac no 16147400000577, emi car loan at gzd branch, to withdraw not doing. If bank not withdraw regular emi, this is their fault we will not responsible. I had given all bank details, ecs in yr bank. For what i pay extra to emi. For jan, feb 2017, when gzb branch not withdrawn by ecs from sbi, i have to compail to deposit jan, feb emi with extra charge by same bank chec, to deposit i made that. But ownward i said to bank use my ecs given earlier in bank, i will not give any further checq. But bank not withdrawn march emi by ecs. Please look into seriously. For bank we have to suffer. I mailed about...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Recharge not done, but amount debited from account

 Mjnas on Mar 30, 2017
Recharged sun direct no:10236398854 using my debit card through citrus pay on 29/03/2017 at 7:45 pm.The amount was debited from account but recharge was not done.How can i get the recharge done or reimbursement?I contacted sun direct customer care and they told me to contact the citrus customer care.I called your customer care but not get any person.so please help me....
Complaint comments  Read comments [1]Complaint category Other

Federal Bank — Loan against property [Resolved]

 swapnil9002 on Mar 22, 2017
We samata hospital private limited, chandlodiya, ahmedabad having loan account in

your fedral bank, ashram road branch, ahmedabad,

also we request you to plz revised our interest rate ratio, right now we dont want any top up amount or excess amount require.
I feel very bad that it is a not a big matter for u that taking that much time we r disappointed Fedral bank...
Complaint comments  Read comments Complaint category Loans

Federal Bank — Amount debited from my account without shoping [Resolved]

 gbharath on Mar 10, 2017
Dear Team,

I have tried to transferred Rs 5000 to Paytm wallet on 09/3/2017, but we occurred the failure message in paytm wallet. but suddenly it was debited Rs 5000 from my Debit card account number 15610100109650 recieved the message from bank.

Then i called to the customer care and raised the compliant, please check the complaint number 88880681733726 and resolved immediately.

Please check and refund to my account number at earliest.

Complaint comments  Read comments [1]Complaint category Online Shopping

Federal Bank Ltd. — Refund not received [Resolved]

 ramalohiya on Mar 8, 2017
I have make an atm transaction of Rs. 3000 (TO ATM/3934/SBI VIJAY MARKET BHO \) from SBI Bank ATM Berkhera and got the amount reversed back in my account, I did not get any printed receipt. As i did not received Rs. 3000/- after that I was tried to withdraw Rs. 2000 from SBI bank atm (TO ATM/3966/SBI VIJAY MARKET BHO \) at the same time on dated 25/02/2017 at 4:16 pm, but not received the amount from atm machine and the amount is deducted from my account I did not get the receipt this time also. But I received the message in my mobile. when I saw the message on Tuesday I have informed to Federal...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Very pathetic service.... [Resolved]

 preety shinde on Mar 6, 2017
I had requested for change my mobile number/Email id 8689888223 to 9619996081// preety.shinde@yahoo.com to preety245@gmail.com.
But still not updated in my account. I have been requested service thru online.
flu days after that, i had called on customer care for my verification. Pls celled us on same number for verification. It will be updated On same days, as they said. I did the same process.

After 1 week, I was notice. My mobile no is still not updated. I not able to do any online transaction because of my OTP number went thru on my old mobile number.
Complaint comments  Read comments [2]Complaint category Banks

Federal Bank — Non receipt of payment from Amazon [Resolved]

 Raj Sonegara on Feb 13, 2017
I had booked product from Amazon and paid online through Federal Bank debit card No: 4048344901533990 and this order was cancelled due to some reason and refund was generated by Amazon on 02.02.2017.
The refund details are: Authorization code for sale transaction 030031
Refund Reference # 74332747033703279244487.
Till today my account has not been credit with refund amount.
I had placed complaint wide Ref no:88880381727844.
when contacted amazon they said refund has been paid to our bankers and ask them to check in 'refund not processed'. At that time, our bankers...
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — About online banking [Resolved]

 Anu surendran on Feb 11, 2017
Hello sir my name is Anu surendran iam an NRI, last month i got an NRE account on your federal bank Karakonam branch.I received my Atm card after long time like 3weeks that not only the problem.Now I can't register my online banking facility in your website.I tried number of times but every time it shows the first step of online banking registration is failed due to that already registered by bank..But still I didn't get my user name and password.so that iam contacted that bank, but they said they can't do any thing about that .They said you call customer care and tell your problems with them ..Now...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Ur assustant manager mr sandeep rude to talking [Resolved]

 Faiz Rehman Pachu on Jan 27, 2017
Mr sandeep assistant manager panoor brach kannur .. very rude to the all custemers, , shouted .. what local service are doing, , pls take a immeadiate action for him, , i have video footage, , 4 a cheque clearing issue he shouted me, , these r ur custemer value, , no its. .. my name is faiz paikkattu my contact no : is 9947372626, , these ur prestige issue, , today i called a federal bank mr sandeep took the phone, , and rudly talking and cut the telephone, , then i go to branch and talk to very calmly, , he didnt understand my feelings he provoked me, , the he lod that, , u can do anything, , pls...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Non issue of dd for 20+lakhs ,and posting the same:requested on 13/01/2017 [Resolved]

 Mathew M.M. on Jan 18, 2017
Your Idukki Manager a certain Manuel was requested to issue a DD for Rs.20, 50, 000/- and requested for despatch by speed post immediately.On non receipt of the same on monday 16th Jan.he excused for his forgetfulness.Today 18th jan.he not only did not do the needful so far, but arrogantly says he has other works. When I told him that I would refer to the H O, he challenged me to go ahead.
The above sum was for making payment to LIC.The delay caused by unbelievably ridiculous reasons has no justification.A loss of Rs.400/-per day is incurred.I demand that the DD should reach me latest by...
Complaint comments  Read comments Complaint category Other

Federal Bank — No treating as a claint / treating like a enemy (Against mr anis nair qatar coordinator) [Resolved]

 Shafeekep on Jan 15, 2017
I have one complaint against mr anis nair (Qatar coordinator). My name is shafeek, i need to open nro

So that i called him today morning at 9.55am. I already have nri account, actually i said to him my name. And he doesn't want know who is calling. (If somebody call first ask there name even if they don't tell us. But him entirely different), he asked why you call, i told him i need to open nro, what are the requirements, suddenly and speedy he said two passport copy and something, i didn't understand. I asked him again. That he didn't like and telling how many times i need to tell,...
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — Not closing my matured fixed deposit [Resolved]

 Meghagoel021 on Dec 30, 2016
My fixed deposit(FD) has been matured on 21st dec 2016 with federal bank. I have opened online FD, so when i visited branch they said me to file an online request for its closure.Then i placed an online request on 23rd & also on 24th, but no response.i called customer care, they always said me to wait till business hours for that day..but regularly i am calling customer care...but still i am not getting my funds. I am in need of those funds, i want to invest these funds in stock market to reduce my loss by buying more shares...but now i have lost that opportunity and i amincurringmore losses because...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Bad service [Resolved]

 Iqbal Imamu on Dec 28, 2016
I am holding NRE account in mathilakam branch, requested for Cheque in October and branch staff promised to give a call once check is ready, but I did not receive a call nor any communication. I visited branch again during my short vacation and enquired about the cheque request, unfortunately they do not have any record about my request and they ask me to submit new request and they promised cheque will be ready on 27th Dec. I visited today (28th Dec), but cheque not ready when I complained, the response was not inline with any banking standard expecially with previous experiences with FDB, my contact...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Cash deposited non-SBNs rejected

 diljith007 on Dec 19, 2016

Today my sister came to Federal Bank kodakara(
IFSC Code: FDRL0001707) brach for cash deposit (non-SBNs) to 12790100124678 account.The cashier said that, they casn only accept home branch deposits.
I am also a banker, hence i would like to know is there any RBI circulars related to this matter? Y your bank rejected non-SBNs?
I expect bank authorities provide clear clarification for why they rejected non SBN cash deposits. or else, i will directly compliant this matter to ombudsman.

thanking you,
Complaint comments  Read comments [2]Complaint category Banks

Federal Bank — Mobile recharge through missed calls [Resolved]

 jayakrishnang on Dec 17, 2016
On 12th december i had tried 3 times to recharge my mobile phone using federal bank missed call recharge service. they had deducted 300 rupees from my accountbut not recharged my phone yet.i had tried many times to make contact with federal bank balussery . but they never responded yet. so i request you to take necessary action either to recharge mu phone or refund the amout to my account...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Federal Bank — Could not connect customer care executive [Resolved]

 Ranjith KUMAR H T on Dec 14, 2016
We have taken a agrigold loan of amount of rs 1, 75, 000 on 07/11/2015 and date of closure was 07/11/2016. When we went to bank to pay the interest and renewal it the bank is telling us to pay the total amount along with interest of around 1, 87, 239/-. We are not in the situation to pay such huge amount right now so we have to get loan from other bank or people. For this i need help so i called through your number i. E., 1800-425-1199, 1800-420-1199 its taking long time to connect to customer executive. Do we pan for repayment of loan or aadhar card is enough?...
Complaint comments  Read comments Complaint category Loans

Federal Bank — Cash withdrawal issue

 rcvala on Dec 5, 2016
Dear sir /ma'm
My name raj bheda and my a/c in federal bank gandhidham branch. Today (5th dec.) i have required cash so going to federal bank adajan surat branch but adajan branch manager (Harshit chand) tell me to you have can't withdraw other branch though chq.

I have request to all bank circular nothing to any where written you have not withdraw cash other branch though chq.

Ràj bheda
Complaint comments  Read comments [2]Complaint category Banks

Federal Bank — Customer misbehaving [Resolved]

 Aslam Muhammed Arackal on Dec 5, 2016
Last week i went federal bank kothamangalam branch. They issue 85 token, i got 82 token number. They stop work 81 token, your staff counter close at sharp 2. Pm for lunch. I just ask a question to branch asst. Manager, why all people going lunch at the same time. One can seat their and finish the token and one can go.
Asst. Manager replies is very nice
"if you are not interest, you can close the account from here.."

This staffs came to home for a/c opening, but now they are telling like this..!!!...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Swipe Machine is not working properly [Resolved]

 hotelhilltop on Nov 23, 2016
Dear Sir,

I am running a hotel business at daman my Federal Bank A/c No. 20250200000625 in the name of Hotel Hill Top.

The problem is that my swipe machine is not working properly from 12 days i called the customer care number but nobody was receiving the call.

Kindly look after this matter seriously and resolve this issue as soon as possible....
Complaint comments  Read comments Complaint category Business & Finances

Federal Bank — To complain regarding illegal work done by your branch in pipodara [Resolved]

 yogeshgoyal962 on Nov 16, 2016
Sir this are some illegel works done by federal bank branch of pipodara, shop no. 1, 2, 3, fortune plaza vishakarma nagar, pipodra gidc surat

Even i am also a student account holder in this bank and i am facing this problem so i just want to make you aware and want you to please react regarding this accordingly and soon. My account no is 21950100001883

Firstly i want to mention that the money that they should give to all account holder and other fellows is not given, the detail is like they just give 3000 to account holder and 2000 to other fellows while it is 10000...
Complaint comments  Read comments Complaint category Banks

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