Federal Bank Customer Care
The Federal Bank Ltd.
Customer satisfaction rating: 39%
Submit a Complaint
109
COMPLAINTS

Federal Bank Customer Care

The Federal Bank Ltd.

TwitterFacebookLinkedInGoogle+
Address
Federal Towers, Head Office
Aluva
Ernakulam District
Kerala
India - 683101

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
53
down
18

Phone:
Phone:
+91 48 4263 0995
[International]
up
16
down
11
+91 48 4263 0994
[International]
up
10
down
11

Fax:
Fax:
+91 48 4262 6366

Customer satisfaction rating
39%
Complaints
109
Pending
4
Resolved
41
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Federal Bank related photos (12)

Complaints with pictures are more trusted and informative    View all

Federal Bank Complaints & Reviews

Sort by:

Federal Bank — Refund not processed

 Jojo T M on Jun 20, 2017
Dear sir,
Amazon has processed refund against nondelivery of items and it took long delay in reflecting my account. On checking the customer relationship officer says that it will take another 45-55 days yo process. I cant bear the amount of money pending unreasonably. Kindly help to get it fast. Please find the mail and details below.

On mon, jun 19, 2017 at 6:40 pm, contact wrote:
Dear sir/madam,

Thank you for writing to federal bank.

We have taken up your case with the authority concerned. Complaint id : 88881701753182, 88881701753183...
Complaint comments  Read comments Complaint category Banks

Federal Bank — New account open

 Nitheen Chandra on Jun 5, 2017
We are 10 person try to open a new account in federal bank kattanam, kayamkulam. Last 5 days all of us are trying for this but the staff members told its too difficult to open a new account in our bank.. If we can't to get new account still 06/06/17 we will contact other banks to open new account.. Very very bad service providing your esteemed bank branck. Thank you...
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — Very bad customer services [Resolved]

 shebina on May 19, 2017
I opened an account in Federal Bank on Feb 2017. I filled the form and gave. They entered my mail id and mobile number wrong. I submitted a complaint through mail and phone. My Complaint ID is 265915. It became more than one month. But no response. When I am calling they are telling me to wait for 2 days( every time). But it became more than one month.
Very very irresponsible People are there in bank as well as customer service center.
My account is in Chembumuk, Kochi, Kerala...
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — Funds transfer [Resolved]

 Stephane on May 6, 2017
Date: 05-may-2017
Particulars: mbimps/ifo/712508408643/indb0000213/
Savings (14710100076353)
Debit: rs. 15, 000.00
I have transferred funds from my accno to
Bank account details


Crescom soft private limited

Indusind bank

Bommasandra branch

Acc no: - 201000503456

Ifsc code - indb0000213 but the person didnt received the money what is wrong?...
Complaint comments  Read comments [3]Complaint category Education

Federal Bank — About refund

 nimidha on May 3, 2017
I had booked product from filpkart and paid online through federal bank debit card no and this order was cancelled due to some reason and refund was generated by filpkart on 24.04.2017. At that time i received a message from flipkart they said that the amount will be refunded within 1may2017. But still i haven't received my refund.
The refund details are:
Refund reference # 74332747112711119904701
Till today my account has not been credit with refund amount.
I had placed complaint wide ref no :in1705031849533307638]
When contacted flipkart they said refund has...
Complaint comments  Read comments [2]Complaint category Banks

Federal Bank — I need to wait for my money because of your damn policy

 kiran krishna on May 1, 2017
88881041739707 - ₹123
88881041739704 - ₹599
When amazon initiated my refund through online they gave me refer. No and this number only get when the transaction is done but i didn't get my money because of the bank and the bank told me it will take f&#_& 45-55 days maximum... Hell. I choose online for fast transaction but now its came to worse. Pls return my money...
Complaint comments  Read comments Complaint category Banks

Federal Bank — CDM machine

 Madan Padmajan on Apr 30, 2017
Third rate machines are installed and at nada, irinjalakuda branch machine gobbles money no receipt no sms alert and no credit into account. I suspect some high officials are involved in buying low quality cdm machines which only function intermittently, within a month of installation. Bank must investigate into which officials are behind buying these low quality machines and reply for causing inconvenience to its customers.

Please do not use cdm machines from this bank....
Complaint comments  Read comments Complaint category Banks

Federal Bank — Soiled notes from atm

 Prodyut Bhadury on Apr 30, 2017
Received soiled four soiled notes of rs 100 each from atm cw162401 on 300417 (30/4/2017) while withdrawing rs 4000 seven times (Txn# 712005007009 to 7120050070014 &rs 2000 txn # 7120050070015) at 5.19 am to 5.23 am, please help me to replace the notes from the bank nearest to that atm., i am a customer of sbi, dhanbad branch - the atm is located at bank more, dhanbad next to the sbi atm, as the sbi atm had no money so money was withdrawn from federal bank atm. My sbi savings bank account no is 10976697835 at dhanbad branch (Code no 66)...
Complaint comments  Read comments Complaint category Other

Federal Bank — Ghaziabad branch not using ecs proper for emi ac no 16147400000577 mailed many times at all levels but no solution

 anitasurendrapalmalik on Apr 10, 2017
Ac no 16147400000577, emi car loan at gzd branch, to withdraw not doing. If bank not withdraw regular emi, this is their fault we will not responsible. I had given all bank details, ecs in yr bank. For what i pay extra to emi. For jan, feb 2017, when gzb branch not withdrawn by ecs from sbi, i have to compail to deposit jan, feb emi with extra charge by same bank chec, to deposit i made that. But ownward i said to bank use my ecs given earlier in bank, i will not give any further checq. But bank not withdrawn march emi by ecs. Please look into seriously. For bank we have to suffer. I mailed about...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Recharge not done, but amount debited from account

 Mjnas on Mar 30, 2017
Recharged sun direct no:10236398854 using my debit card through citrus pay on 29/03/2017 at 7:45 pm.The amount was debited from account but recharge was not done.How can i get the recharge done or reimbursement?I contacted sun direct customer care and they told me to contact the citrus customer care.I called your customer care but not get any person.so please help me....
Complaint comments  Read comments [3]Complaint category Other

Federal Bank — Loan against property [Resolved]

 swapnil9002 on Mar 22, 2017
We samata hospital private limited, chandlodiya, ahmedabad having loan account in

your fedral bank, ashram road branch, ahmedabad,

also we request you to plz revised our interest rate ratio, right now we dont want any top up amount or excess amount require.
I feel very bad that it is a not a big matter for u that taking that much time we r disappointed Fedral bank...
Complaint comments  Read comments Complaint category Loans

Federal Bank — Amount debited from my account without shoping [Resolved]

 gbharath on Mar 10, 2017
Dear Team,

I have tried to transferred Rs 5000 to Paytm wallet on 09/3/2017, but we occurred the failure message in paytm wallet. but suddenly it was debited Rs 5000 from my Debit card account number 15610100109650 recieved the message from bank.

Then i called to the customer care and raised the compliant, please check the complaint number 88880681733726 and resolved immediately.

Please check and refund to my account number at earliest.

Regards,
Bharath...
Complaint comments  Read comments [1]Complaint category Online Shopping

Federal Bank Ltd. — Refund not received [Resolved]

 ramalohiya on Mar 8, 2017
I have make an atm transaction of Rs. 3000 (TO ATM/3934/SBI VIJAY MARKET BHO \) from SBI Bank ATM Berkhera and got the amount reversed back in my account, I did not get any printed receipt. As i did not received Rs. 3000/- after that I was tried to withdraw Rs. 2000 from SBI bank atm (TO ATM/3966/SBI VIJAY MARKET BHO \) at the same time on dated 25/02/2017 at 4:16 pm, but not received the amount from atm machine and the amount is deducted from my account I did not get the receipt this time also. But I received the message in my mobile. when I saw the message on Tuesday I have informed to Federal...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Very pathetic service.... [Resolved]

 preety shinde on Mar 6, 2017
I had requested for change my mobile number/Email id 8689888223 to 9619996081// preety.shinde@yahoo.com to preety245@gmail.com.
But still not updated in my account. I have been requested service thru online.
flu days after that, i had called on customer care for my verification. Pls celled us on same number for verification. It will be updated On same days, as they said. I did the same process.

After 1 week, I was notice. My mobile no is still not updated. I not able to do any online transaction because of my OTP number went thru on my old mobile number.
Complaint comments  Read comments [2]Complaint category Banks

Federal Bank — Non receipt of payment from Amazon [Resolved]

 Raj Sonegara on Feb 13, 2017
I had booked product from Amazon and paid online through Federal Bank debit card No: 4048344901533990 and this order was cancelled due to some reason and refund was generated by Amazon on 02.02.2017.
The refund details are: Authorization code for sale transaction 030031
Refund Reference # 74332747033703279244487.
Till today my account has not been credit with refund amount.
I had placed complaint wide Ref no:88880381727844.
when contacted amazon they said refund has been paid to our bankers and ask them to check in 'refund not processed'. At that time, our bankers...
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — About online banking [Resolved]

 Anu surendran on Feb 11, 2017
Hello sir my name is Anu surendran iam an NRI, last month i got an NRE account on your federal bank Karakonam branch.I received my Atm card after long time like 3weeks that not only the problem.Now I can't register my online banking facility in your website.I tried number of times but every time it shows the first step of online banking registration is failed due to that already registered by bank..But still I didn't get my user name and password.so that iam contacted that bank, but they said they can't do any thing about that .They said you call customer care and tell your problems with them ..Now...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Ur assustant manager mr sandeep rude to talking [Resolved]

 Faiz Rehman Pachu on Jan 27, 2017
Mr sandeep assistant manager panoor brach kannur .. very rude to the all custemers, , shouted .. what local service are doing, , pls take a immeadiate action for him, , i have video footage, , 4 a cheque clearing issue he shouted me, , these r ur custemer value, , no its. .. my name is faiz paikkattu my contact no : is 9947372626, , these ur prestige issue, , today i called a federal bank mr sandeep took the phone, , and rudly talking and cut the telephone, , then i go to branch and talk to very calmly, , he didnt understand my feelings he provoked me, , the he lod that, , u can do anything, , pls...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Non issue of dd for 20+lakhs ,and posting the same:requested on 13/01/2017 [Resolved]

 Mathew M.M. on Jan 18, 2017
Your Idukki Manager a certain Manuel was requested to issue a DD for Rs.20, 50, 000/- and requested for despatch by speed post immediately.On non receipt of the same on monday 16th Jan.he excused for his forgetfulness.Today 18th jan.he not only did not do the needful so far, but arrogantly says he has other works. When I told him that I would refer to the H O, he challenged me to go ahead.
The above sum was for making payment to LIC.The delay caused by unbelievably ridiculous reasons has no justification.A loss of Rs.400/-per day is incurred.I demand that the DD should reach me latest by...
Complaint comments  Read comments Complaint category Other

Federal Bank — No treating as a claint / treating like a enemy (Against mr anis nair qatar coordinator) [Resolved]

 Shafeekep on Jan 15, 2017
I have one complaint against mr anis nair (Qatar coordinator). My name is shafeek, i need to open nro

So that i called him today morning at 9.55am. I already have nri account, actually i said to him my name. And he doesn't want know who is calling. (If somebody call first ask there name even if they don't tell us. But him entirely different), he asked why you call, i told him i need to open nro, what are the requirements, suddenly and speedy he said two passport copy and something, i didn't understand. I asked him again. That he didn't like and telling how many times i need to tell,...
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — Not closing my matured fixed deposit [Resolved]

 Meghagoel021 on Dec 30, 2016
My fixed deposit(FD) has been matured on 21st dec 2016 with federal bank. I have opened online FD, so when i visited branch they said me to file an online request for its closure.Then i placed an online request on 23rd & also on 24th, but no response.i called customer care, they always said me to wait till business hours for that day..but regularly i am calling customer care...but still i am not getting my funds. I am in need of those funds, i want to invest these funds in stock market to reduce my loss by buying more shares...but now i have lost that opportunity and i amincurringmore losses because...
Complaint comments  Read comments Complaint category Banks

Recently Discussed

(18 minutes ago)
Central School Development Board
Fake recruitment and looted money
(40 minutes ago)
Jain International Organisation [JIO]
refund request
(43 minutes ago)
LIC POLICY
to know the pending dues
(49 minutes ago)
Idea Prepaid
incoming & outgoing Call details
(57 minutes ago)
Eureka Forbes / Aquaguard
Feedback /satisfied

Featured Complaints

www.bdomains.com