Federal Bank Customer Care
The Federal Bank Ltd.
Customer satisfaction rating: 29%
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91
COMPLAINTS

Federal Bank Customer Care

The Federal Bank Ltd.

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Address
Federal Towers, Head Office
Aluva
Ernakulam District
Kerala
India - 683101

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
32
15

Phone:
Phone:
+91 48 4263 0995
[International]
12
5
+91 48 4263 0994
[International]
8
6

Fax:
Fax:
+91 48 4262 6366

Customer satisfaction rating
29%
Complaints
91
Pending
32
Resolved
23
So far so good - The company responded to our notifications and is working on resolving complaints.

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Federal Bank Customer Care related pictures (9)

Federal Bank Complaints & Reviews

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Federal Bank — No treating as a claint / Treating like a enemy (Against Mr Anis Nair qatar coordinator)

 Shafeekep on Jan 15, 2017
I have one Complaint against Mr Anis Nair (Qatar Coordinator). My name is shafeek, I need to open NRO

So that I called him today morning at 9.55am . I already have NRI account, Actually I said to him my name. and he doesn't want know who is calling.(if somebody call first ask there name even if they don't tell us . but him entirely different), he asked why you call, I told him i need to open NRO, What are the requirements, suddenly and speedy he said two passport copy and something, i didn't understand . I asked him again . that he didn't like and telling How many times i need to...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Not closing my matured fixed deposit [Resolved]

 Meghagoel021 on Dec 30, 2016
My fixed deposit(FD) has been matured on 21st dec 2016 with federal bank. I have opened online FD, so when i visited branch they said me to file an online request for its closure.Then i placed an online request on 23rd & also on 24th, but no response.i called customer care, they always said me to wait till business hours for that day..but regularly i am calling customer care...but still i am not getting my funds. I am in need of those funds, i want to invest these funds in stock market to reduce my loss by buying more shares...but now i have lost that opportunity and i amincurringmore losses because...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Bad service

 Iqbal Imamu on Dec 28, 2016
I am holding NRE account in mathilakam branch, requested for Cheque in October and branch staff promised to give a call once check is ready, but I did not receive a call nor any communication. I visited branch again during my short vacation and enquired about the cheque request, unfortunately they do not have any record about my request and they ask me to submit new request and they promised cheque will be ready on 27th Dec. I visited today (28th Dec), but cheque not ready when I complained, the response was not inline with any banking standard expecially with previous experiences with FDB, my contact...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Cash deposited non-SBNs rejected

 diljith007 on Dec 19, 2016
DearMadam,

Today my sister came to Federal Bank kodakara(
IFSC Code: FDRL0001707) brach for cash deposit (non-SBNs) to 12790100124678 account.The cashier said that, they casn only accept home branch deposits.
I am also a banker, hence i would like to know is there any RBI circulars related to this matter? Y your bank rejected non-SBNs?
I expect bank authorities provide clear clarification for why they rejected non SBN cash deposits. or else, i will directly compliant this matter to ombudsman.

thanking you,
Diljith
9656820406...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Mobile recharge through missed calls

 jayakrishnang on Dec 17, 2016
On 12th december i had tried 3 times to recharge my mobile phone using federal bank missed call recharge service. they had deducted 300 rupees from my accountbut not recharged my phone yet.i had tried many times to make contact with federal bank balussery . but they never responded yet. so i request you to take necessary action either to recharge mu phone or refund the amout to my account...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Federal Bank — Could not connect customer care executive

 Ranjith KUMAR H T on Dec 14, 2016
14/12/2016
9886282778
We have taken a agrigold loan of amount of rs 1, 75, 000 on 07/11/2015 and date of closure was 07/11/2016. When we went to bank to pay the interest and renewal it the bank is telling us to pay the total amount along with interest of around 1, 87, 239/-. We are not in the situation to pay such huge amount right now so we have to get loan from other bank or people. For this i need help so i called through your number i. E., 1800-425-1199, 1800-420-1199 its taking long time to connect to customer executive. Do we pan for repayment of loan or aadhar card is enough?...
Complaint comments  Read comments Complaint category Loans

Federal Bank — Cash withdrawal issue

 rcvala on Dec 5, 2016
Dear sir /ma'm
My name raj bheda and my a/c in federal bank gandhidham branch. Today (5th dec.) i have required cash so going to federal bank adajan surat branch but adajan branch manager (Harshit chand) tell me to you have can't withdraw other branch though chq.

I have request to all bank circular nothing to any where written you have not withdraw cash other branch though chq.

Regard,
Ràj bheda
9727769777...
Complaint comments  Read comments [2]Complaint category Banks

Federal Bank — Customer misbehaving [Resolved]

 Aslam Muhammed Arackal on Dec 5, 2016
Hai
Last week i went federal bank kothamangalam branch. They issue 85 token, i got 82 token number. They stop work 81 token, your staff counter close at sharp 2. Pm for lunch. I just ask a question to branch asst. Manager, why all people going lunch at the same time. One can seat their and finish the token and one can go.
Asst. Manager replies is very nice
"if you are not interest, you can close the account from here.."

This staffs came to home for a/c opening, but now they are telling like this..!!!...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Swipe Machine is not working properly [Resolved]

 hotelhilltop on Nov 23, 2016
Dear Sir,

I am running a hotel business at daman my Federal Bank A/c No. 20250200000625 in the name of Hotel Hill Top.

The problem is that my swipe machine is not working properly from 12 days i called the customer care number but nobody was receiving the call.

Kindly look after this matter seriously and resolve this issue as soon as possible....
Complaint comments  Read comments Complaint category Business & Finances

Federal Bank — To complain regarding illegal work done by your branch in pipodara [Resolved]

 yogeshgoyal962 on Nov 16, 2016
Sir this are some illegel works done by federal bank branch of pipodara, shop no. 1, 2, 3, fortune plaza vishakarma nagar, pipodra gidc surat

Even i am also a student account holder in this bank and i am facing this problem so i just want to make you aware and want you to please react regarding this accordingly and soon. My account no is 21950100001883

Firstly i want to mention that the money that they should give to all account holder and other fellows is not given, the detail is like they just give 3000 to account holder and 2000 to other fellows while it is 10000...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Closed branch before time [Resolved]

 aurangzeb alamgir on Nov 13, 2016
Federal bank of india siwan branch
Bihar india they closed main gatr and when i call them to open the door for submite old note. They said branch is open upto 4 pm but timing is 8 pm pleas search my complain mainy local people facing problems. Gate keeper eatingat the gate when i say him that i will complain about you he loughing and others member also loughing...
Complaint comments  Read comments Complaint category Banks

Federal Bank — Cheque not credited [Resolved]

 Davinder Bhatti on Oct 20, 2016
I have an account no 19830200000577 with name of a. c impex in fedral bank mandi gobindgarh i have deposit a cheque in your chandni chowk delhi branch amount of 331785 in the date of 08/10/2016 same cheque was debit from party a/c on dated 10/10/2016 but cheque not credit in my c/ac when i go to bank branch for inquery for cheque your branch not give me satisfy amswer...
Complaint comments  Read comments [2]Complaint category Banks

Federal Bank — Home loan takeover issue and misbehavior of staff [Resolved]

 Tubiel on Sep 20, 2016
Home loan a/c no. 13507300001954 branch: m. P. Nagar, bhopal. We have asked them to provide the fore-closure letter and list of documents for sbi takeover loan process on 23 august 2016 in written. That movement they suggested to write 1 more letter for home loan interest reduction, which we wrote & submitted both the letter. They forwarded they loan interest reduction letter but didn't forwarded the sbi takeover requirement letter.

Even the when they asked us to come and sign some document for loan reduction approval letter. They asked us to sign some 02 years back dated paper. She...
Complaint comments  Read comments [2]Complaint category Loans

Federal Bank — Unable to access my net bank account [Resolved]

 waseem08 on Sep 7, 2016
I am unable to access the net bank account of my NRI account with the username and password provided to me.
It is mentioned that the online account for the same is blocked.I contacted the bank executive a week ago.He said it was a due to mismatch of my email ID.I corrected it after which I got no response from their end even after mailing them several times....
Complaint comments  Read comments Complaint category Banks

Federal Bank — Bank charges debited for the bank's mistake [Resolved]

 vilwadriraju on Sep 6, 2016
I very much regret to complain that i do not get any attention/reply to my e-mails as well as service requests from federal bank.

Kindly see the following e-mail i had sent to shri babu k. a., head – retail business, federal bank ltd., ernakulam on april 7, 2016 for which i have not received any reply as yet. (this account is held among mrs g venkiteswaran, nv venkiteswaran and c venkiteswaran)

Quote
Mrs. g. venkiteswaran
M-5/1&2, ganesh krupa chs, kashish park, l b s marg, thane west 400604.
Phone: (022) 2580 1004 cell: 98195 76418
Complaint comments  Read comments Complaint category Banks

Federal Bank — Regarding of mobile banking internet service. [Resolved]

 Vinodkumarnair on Aug 18, 2016
Dear, sir, / mam.
Am vinodkumar from muscat, working in ministry of defence, engineering division.
I would like to you that i called your customer care office a lot of time for an activation of mobile banking, fednet, am used this application above one year unfornunately i update that app from play store, since that app is not responding from last week. So i called your office so many times, as well as bank varification already completed by telephonic, still they are not responding my complaint, still am waiting for a activation. My ac number is. 14312100104531. Contact number. 0096899134056....
Complaint comments  Read comments Complaint category Banks

Federal Bank — Violation of rules and commitments by the bank [Resolved]

 deepakkrishnakumar on Aug 14, 2016
1. Making account Inactive for not having transactions even for just 6 months and not informing customer, while actual rule is 1 year as per RBI. 2. Deleting debit card from account telling there is not transactions and not intimating the customer by any means in spite of having phone number and address . 3. Thus locking his money. Have every proof....
Complaint comments  Read comments Complaint category Banks

Federal Bank — Unnecessary late payment charges applied and no revert from thane branch since 3 months [Resolved]

 Sameer Sh on Aug 8, 2016
I have HL account number - 17757300000045 with Federal bank Thane Branch.

as per the Home Loan statement provided by Federal bank, I am being charged Late Payment charges every month.

This is not possible that my EMI can be delayed because ours is an ECS from Abhyudaya Bank and we have near 1 lac more than required balance in this ECS account.

I have explained entire case to Ms, Vasudha from Thane branch in the month of May 2016.

its been 3 months there's no response from bank, every-time we call them for update, They say they will call...
Complaint comments  Read comments [1]Complaint category Loans

Federal Bank — Asking for negative balance

 Bonani on Aug 3, 2016
My company in Kerala opened a salary account ( no. : 13170100140611). As I left the company, no salary is credited since 2014. So I want to close the account but the bank is asking for Rs. 3600/ as negative balance which was not informed to me when the account was not used from 2014. It is the responsibility of the bank to inform its customers to inform about all the penalties before. I did not know that I have to pay the amount to close it....
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — Cash not received

 Bexel OJ on Jul 12, 2016
I have deposited an amount of rs.2200 in the cdm of girinagar branch,
On 14/05/2016, around after 10pm.
Now its saying that the amount is not in the bank acc i deposited.

I took rs.2200 from federal bank atm next to the cdm machine, from my icici bank acc (salary acc).

Atm and the cdm were placed so near.

I took the money from the atm and deposited in the cdm.
And my money was taken by the cdmachine without any problems.

I contacted the branch manager. i'm not at all satisfield with his response. he is saying he...
Complaint comments  Read comments [1]Complaint category Magazines & Newspapers

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