Federal Bank Complaints & Reviews

I applied for settlement for my credit card. So, they mentioned an amount for the settlement from the Bank letter head. And then I paid the mentioned amount on date.
Right now, it has been a week, and no updates was given for it. When I called credit card customer care also there responses where not valid enough.

I WANT TO KNOW MY SETTLEMENT STATUS....

Dear Sir/Madam,
I have made a recharge for my e wallet from federal bank ac through Phonpe app on 28th April 2025 @ 6.56 am, the amount has been deducted from my Federal bank ac same thing has not been credited in e wallet of IRCTC & was following up with federal bank via complaint[protected]_1334_N dated 01.05.2025, finally bank has rejected the complaint saying the service has already provided, now finally i have lost 1000 rebr...

Please sir problem this uissu...

Subject: Urgent Fourth Reminder: Unresolved Account Closure Request – Complaint Escalated
Dear Federal Bank Team,
This is my fourth reminder regarding the closure of my accounts linked to PAN and mobile number . Despite repeated follow-ups, my request remains unresolved, causing unnecessary inconvenience.
Due to the prolonged delay and lack of action, I have escalated this matter to the Reserve Bank of India (RBI)...

Card no xxxxxxxxxxxx3756
Navada shiva prasad
[protected]

Hi,

I have been charged with transaction charged which I was totally unaware, called customer care and also raised griveance but no response.
requesting for waiver of interest charges levid in the month of jul and aug bill for 2075.96 and 2124, I was not aware of these transaction charges, u can check my history never I have paid any late bills, was not aware hence requesting for these waiver, I hope u understand my concerns.

Regards
Shiva navada
[protected]

Registration of Request (Normal transaction- Case id:[protected]_1407_N)

Acno [protected] Subject: Urgent: Non-receipt of 500 E Rupees Redemption on 17/02/2024 Dear FEDERAL BANK Customer Support, I hope this message finds you well. My name is Priyanka Dhingra, and I am writing to bring to your attention an issue with a recent transaction from my Federal Bank digital e-wallet to my Federal Bank account. Transaction Details: - Date: 17/02/2024 - Transaction Amount: 500 E Rupees - Wallet to Bank Transfer However,...

Dear Federal Bank,

I hope you're doing well. I'm reaching out because I have a big problem with my bank account. It's the one with these details:

Account Number: [protected]
IFSC code: FDRL0005555
Bank Holder name: Himani Sharma
My account has been frozen, which means I can't use any of my money or do any transactions. This is causing me a lot of trouble because I rely on my bank account for lots of things.

I've tried calling the bank's customer service, but they weren't able to help me fix the problem. I've been a customer for a long time, so I'm really hoping you can help me out quickly.

Please can you unfreeze my account as soon as possible and let me know why it was frozen in the first place? It would also be really helpful if you could give me some advice on how to stop this from happening again.

I really need to use my account, so I'm hoping you can sort this out for me as soon as possible. I'll be waiting anxiously for your response.

Thank you very much for your help.

Best regards,
Himani Sharma

1 A fraudster account is residing at Federal Bank, Velachery Branch, Chennai vide account No. [protected] Smt.Manimeghala.as per the report received from Cybercell 16 times cyber fraud reported in this account. Still you are maintaining that account with you. In my case I have informed the same to your bank in due time through email ([protected]@federalbank.co.in) vide my email id and my cousin's e mail id ([protected]@gmail.com) to Federal Bank,...

I have opened a federal bank account from app FI its a online account it was running very well till 17th November. when i tried to do transaction suddenly i could not do transaction i tried contacting bank they said my account is active due to our some mistake your account is inactive we will be activating ur account in 24 to 48 hours and after 2 days when i tried again my account still showing active but i could not do any transaction i went to branch where they informed me my account has been freeezed due to cyber complaint but till now i am not notified through email or anything about cyber complaints account still showing active on app please help me solve this issue. they can not just freeze my account without informing me.

Respected sir,
My mobile number is [protected].
I am getting too many calls and messages for loans and credit card from this company.
Please stop this.

Rashid BachikkandavidaA/c No [protected]+91 [protected]

Subject: Concerns complaint Regarding Fraudulent Activity and Loan Process

Dear Respected Team,
I trust this letter finds you in good health. I am writing to you today with utmost concern regarding a grave matter that involves an incident of fraudulent activity and subsequent loan procedure within your esteemed institution. The purpose of this letter is to bring to your attention the serious issues that have arisen and to seek immediate resolution.Recently, I received correspondence from your bank, outlining a distressing incident involving a fraudulent act committed by a certain staff member. It has come to light that this staff member solicited a substantial deposit of INR 50, 000 from an unsuspecting customer under the pretext of a new and unfamiliar policy. This customer had previously availed a loan of INR 7, 00, 000 through a policy involving a payment of INR 2, 75, 000. The customer's concern lies in the bank's handling of their legitimate complaint, which seems to have been reduced to merely their signed document.I implore you to grasp the gravity of this situation. An innocent customer and their family have fallen victim to the manipulation of a fraudulent staff member during their visit to your branch. For over four months, the customer has relentlessly sought resolution to their grievance by communicating with various senior staff members of your bank. However, it remains uncertain whether their complaint has even been properly registered within your system's portal.Enclosed with this letter are the relevant contract documents, with specific reference to pages 7 and 8, personally signed by the customer. They have persistently requested your bank to carefully scrutinize the content of these pages, as they believe it holds vital information that has thus far been ignored. The customer raises a valid question: if your bank's staff themselves cannot decipher these pages, how can they expect the customer to comprehend them?The customer's distress stems from the trust they placed in a staff member, which was shamelessly exploited to fulfill certain targets. Initially, the staff member requested an amount of INR 1, 00, 000, and subsequently went to the lengths of offering incentives like mattresses to coerce the customer's cooperation. Additionally, considering that the customer has already deposited INR 2, 75, 000 to secure a vehicle loan of INR 7, 00, 000, they question the necessity of subscribing to an unfamiliar policy that demands a deposit of INR 50, 000.The customer's frustration is further compounded upon discovering that, despite clear evidence of the staff member's fraudulent actions, your institution claims to be unable to hold her accountable. This stance is perplexing, as the customer contends that if the staff member was truly blameless, there would be no reason for the bank to request their account number to address the matter. The threat of withdrawing their complaint only adds to the distress they are already enduring.Moreover, the customer is seeking your permission to assess their investment portfolio, which has suffered significant losses since 2018. Despite their repeated requests, your bank has been reluctant to provide current information about the status of their investments. The customer is determined to gain clarity about the value of their holdings.In light of the issues raised above, I earnestly implore your institution to conduct a thorough investigation into this matter. It is o[censored]tmost importance that the truth is uncovered and appropriate measures are taken to rectify any injustices inflicted upon the customer. The reputation and trustworthiness of your bank are on the line, and it is your duty to uphold the principles of transparency, integrity, and customer satisfaction.I await your prompt response, outlining the actions your bank intends to take to address and resolve these concerns. Your attention to this matter is greatly appreciated.SincearlyRashid Bachikkandavida

I took a loan for 2 wheeler and the amount has to be auto deduct from the bank but after my 1st emi i had a talk customer service that I want to cancel it because I was paying the amount in cash to the lender and guy told me that it will get cancelled within 24 hours and it was cancelled in May 2022 but after a year on 2nd August 2023 they deducted the amount of Rs.413. Fourteen times if you're saying that we have cancelled why the has been deducted.i want the refund 5782 is not a small amount. This my Account details:
Account number: [protected]
IFSC: FDRL0005555
Beneficiary: Altamash Firoz Khan
And I'm attaching the screenshot of the transaction.

I refer to the Federal Banks customer care number.
When you dial you hear automated voice. IVR.
The issue is the IVR is very poor there are blanks or silences in between and hence you are not able to choose correct option

e.g. if IVR is to say Press 1 for English 2 for Hindi 3 for xyz. Then what you hear is something like

press 1 for english < silence> press 3 for xyz and like that.
So I am unable to make correct choice.
I thought it's my phone issue so I dialed from another phone, another number as well as my landline but the issue of blanks in IVR continues

I request Federal bank to fix this issue on priority.
Thanks

Sir,
I would like to invite your kind attention in Kerala,
Federal bank.
Federal bank is charging extra amount of Rs 25 other than school fees Of Alphonsa Residential School, Bharananganam, kerala
from parents those dont have an account with federal bank
Fees amount is 4800
But parents are compelled to pay 25 rs more. ( attaching the slip )

Which Is not an ethical way of business...

The amount was transferred to my account, but it was not reflected.
The payee has sent the receipt that shows the amount has been successfully transferred but it is not shown in my balance.
Kindly help me out.
I have attached the receipt, kindly find a solution to it.

We didnt get any notification or email our account got blocked.We contacted customer care but there was no response.Even our money also got blocked. Very worst service

I don't even know why my account is being deducted.
Please refund my amount 🙏🏽

Dears,

I am writing this concern regarding the CREDit card bills.

This is related to the One Card - CREDit card non-banking financial centre which is associated with Federal Bank.

For the month of March 2023, I missed the due date for that they charged me 13000 approximately interest I have cleared that.

Later I have not missed any date for payments for the recent 3 months but still, they are charging me interest for what I do not understand.

I am writing so many emails and creating tickets but they sending only one reply to pay the overall bill and close the card.

Earlier they told me that they will reverse me 1100/- once I paid the total amount

Still, they are asking to pay more ₹560.4 to close the card.

I don't want to use this ### card and I have already paid everything which is reflected in the App.

I want my all-money reversal which is what I have paid towards the unnecessary interest charged.

Ref Id: 3261135

Have paid emi for my mobile purchase emi through online... Every month but still i have been charged for ecs return charge 2478 so i want reversal for your false transactions my account no : [[protected]] kindly call me on [[protected] and refund my amount
So i want to also stop the mandate and kindly please reverse my false ecs return charge please know the value of 2478