Federal Bank Customer Care
The Federal Bank Ltd.
Customer satisfaction rating: 34%
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128
COMPLAINTS

Federal Bank Customer Care

The Federal Bank Ltd.

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Address
Federal Towers, Head Office
Aluva
Ernakulam District
Kerala
India - 683101

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
72
down
21

Phone:
Phone:
+91 48 4263 0995
[International]
up
23
down
14
+91 48 4263 0994
[International]
up
12
down
13

Fax:
Fax:
+91 48 4262 6366

Customer satisfaction rating
34%
Complaints
128
Pending
3
Resolved
42
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So far so good - The company responded to our notifications and is working on resolving complaints.

Federal Bank related photos (15)

Federal Bank Complaints & Reviews

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Federal Bank — imps transaction timed out

 saikiran149 on Oct 23, 2017
Hello, i transferred money from federal bank account to dbs bank account through imps with reference number 729602926632. I got an error message telling that the transaction has been timed out. It has not been credited to beneficiary account or not refunded...
Please help me in this concern..
Federal bank account - [protected]
Beneficiary account number - 881007416006.
Beneficiary bank ifsc - dbss0in0811...
Complaint comments  Read comments Complaint category Banks

Federal Bank — missing of money from atm withdrawal

 aswin07 on Oct 22, 2017
Name: aswin suseelan
Account no: [protected]
Branch: federal bank mundakkayam branch
Subject: money missing from atm withdrawal
I would like to inform you that on28/9/17 i withdrawn rs20000/- from mundakkayam branch atm. But i got only rs18000/-. Remaining rs2000/-stucked in the atm machine. I informed it in the above mentioned branch but no reply from there side. So please do the needful
Thanking you
Yours faithfully
Aswin suseelan
22/10/17
Mundakkayam...
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — refund issue

 Adwaid manoj on Oct 16, 2017
I had ordered a product on amazon.. And next day i cancelled due to my personal issues... And my refund is not proccesed... Still now i didnt get my refund in my acount.. When i called them they told that... Money is already refunded and it is stucked in the account.. My refund is still pending... So plzz kindly clear that issue...

Order date:29-sept-2017
Order total:16, 079

Reference no of refund: 74332747275727467171555...
Complaint comments  Read comments Complaint category Credit Cards

Federal Bank — net banking

 sebinmsunny on Oct 15, 2017
Very poor online banking system. I have a nri account, if i want to purchase something through on line i can’t use fed bank because otp is not coming to my registered mail. When i called to customer care they respond that that system is not available, it will go only to registered mob. Actually my registed mob number is aboard number and we can’t change to indian number also. Its strange. Then where is cashless economy. Fed bank is not supporting cashless economy....
Complaint comments  Read comments Complaint category Banks

Federal Bank — refund is not reflected

 biiiinnu on Oct 12, 2017
I already registered a complaint..
But i didnt get the money back.
I have a refund reference id..
And i was give it to my bank customercare exicutive. And they registered a complaint that is 307127.
But my money us not reflected still now.
This is already 3 week sir. This is tii much...
Refund reference no. 030287
The amazon company mailed with their expect reflect date is 06/10/17
But still it is not reflected....
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — unsatisfied with loan department ravi pagdha rajkot

 Anup Lakhwani on Oct 7, 2017
Na master, i am ur customer since 12years and very satisfied with federal bank. But nowadays i am very unsatisfied with services provided by loan department by ravi pagdha as he is treating ur valuable customers very badly with his nonsense behavior and rubbish answer. He answers ur customers very poorly as bank is own property and he can do as he and he wants. As i am ur customer it is my duty to remind u about this type of issues created by ur staff and creating disputes among customers....
Complaint comments  Read comments Complaint category Banks

Federal Bank — scheme against interest rate charged lagaya gaya

 bcchoudhary on Oct 6, 2017
Mein bhagchand choudhary mera fedral bank me agriculture gold loan hai.. Yojna ke antargat loan amount par 4% interest lagta hai jo mujhe bank ne batya hai. But federal bank itarsi ne 1 year 30/7/2016 se 30/7/2017 tak 9% interest lagya or next year bhi 1 month 13% interest lagya. (Loan ka 1 year ka interest 29/9/2017 ko acconut me jama kar diya but fir bhi loan par jada interest lagya gaya) federal bank other customer ko sirf interest jama karwa kar unka 1year ka 4 % interest lagaya... Fedral bank itarsi (Personal issues) policy purchase na karne par bank employee ne jada interest lagya... Please...
Complaint comments  Read comments Complaint category Banks

Federal Bank — federal bank easy payment transaction not credited to beneficiary account

 Nagamanoj Vankadhara on Sep 27, 2017
I have done a transaction through easy payments to our apartment association towards maintenance fee on 16th jan 2017. Somewhere in august 2017 the auditor of our apartments identified that the transaction was not reflecting in their accounts as well as their bank statements (Both current and savings). I tried contacting customer care but they said they can't help with easypayment. As per the information given by them i visited r. T. Nagar branch office (Pincode: 560032) on 4th september and explained my case. The asst manager at the office suggested me drop and email so that she can follow up with...
Complaint comments  Read comments Complaint category Banks

Federal Bank — bank is fraudulent - holds "reversed" transaction money for weeks and not refunded yet

 Amrita vp on Sep 23, 2017
I i used a taxi service in cochi airport and paid inr 4000 by debit card. Their machine did not work and it said "reversed". I tried a second time and it went thru.

I find that my bank account was debited twice on sep 3 and no refund till today sep 23 though the taxi company has been contacting them every week in fact every day the first few days.

Absolute lack of ethics - holding up customer money in their own account.in no country does this happen where the machine shows cancelled sale and the money is not instant.

This is not a situation where you...
Complaint comments  Read comments Complaint category Banks

Federal Bank — request for money reverse to my account

 Rahul_1255 on Sep 22, 2017
Dear sir/madam

I try to withdraw money for dcb bank atm id 00405 machine on 07-aug-17, but some internal problem we can't get money from atm but amount was debited from my account & still i don't get reverse in my account. I also raised complaint on toll free no & i get complaint ref. No. Is [protected] / [protected]

I also attached screen shot of bank passbook screen shot for your reference, hence i request you to plesae help me on this matter & reverse my money in my account.

My account no. Is.[protected]..

Please do the needful
Complaint comments  Read comments Complaint category Banks

Federal Bank — home loan account 16807300000916.

 Alok K Srivastava on Sep 19, 2017
Hi,

I am going to sale my house for which repayment will be done directly to federal bank by the buyer's bank pnb for closure of the home loan account [protected]. I need fore closure and lod to submit to pnb home loan.

I have been following up for more than 20 days with mr srijit and mahak sharma for this through email and phone but documents are not given to me. I visited federal bank at shalimar bag today to collect the documents but still it is not provided as required.

Federal bank is legally bound to provide me these documents. If these documents...
Complaint comments  Read comments [1]Complaint category Banks

Federal Bank — fedmobile app

 Abhinav KA on Sep 14, 2017
I'm having oppo f1s mobile.
I have updated my os to marshmallow after that the fedmobile app is not working on my mobile...
Please tell me the reason...
Complaint comments  Read comments [1]Complaint category Other

Federal Bank — minimum balance charge

 Dhanush14 on Sep 13, 2017
Sir i give a writen letter to our bank on dated 23/8/16 for keep and block thousand rs to my account because from 11/1/16 they start to from my account minbal chrg amount with out phone messege. So frm that letter date i am keeping thousand in my account. But unfortunately system or who one start to cut from the balance 1285 on date 28/10/16 with out massage now the balance is 57 rupees. So kindly help me to continue or disclose thi a/c.

Thanks & best regards
Thanuja, m
Fdrl0002081...
Complaint comments  Read comments Complaint category Banks

Federal Bank — management irresponsible

 Saji raveendran on Sep 13, 2017
Dear sir,
My name is saji raveendran. Iam an nre account holder. My account in fedaral bank kallara. Thiruvananthapuram kerala india ifsc code fdrl0001735. Actully my compliant is
I started my account 5 years ago. Most of the time my wife use my atm card for cash widrawals. Some times using check. When she going for widrawals they said the sign is different. Last month i send my renewed pasport copy, my visa copy everything. Until now they didn't give any reply for my email. Also they didn't take any action. So i don't want to continue my account anymore. At least they receive the...
Complaint comments  Read comments Complaint category Banks

Federal Bank — renewal debit card

 afadhu on Aug 25, 2017
I received the sms from federal bank, stating that debit card is expiring on 31st july 2017 and as a replacement of your existing card, a new emv chip debit card with the same card number had already been sent to you. Please find the attachment for reference.
Please note that i haven't received the card yet, kindly send it to my home country address.

Afadhu v s
Saranya
Mampara po
Ranni perunad
Pathanamthitta
Pin 689711

I send the mail to customer service on aug 13th till now i haven't receive any updates from the bank.
Complaint comments  Read comments Complaint category Credit Cards

Federal Bank — change my registered mobile number

 manaspp9102 on Aug 25, 2017
Hi team,
Iam a fedralbank customer now iam in abudhabi (Uae) now i have not get any balance information because my indian registered sim not working hear pls change my number to this number
Old registered number:[protected]
New number [protected] account number [protected]
Name manas pp
Don 31-5-1993
This is my registered email id:manaspp007@gmail.com
Kindly check and need report...
Complaint comments  Read comments Complaint category Banks

Federal Bank — atm fault and waiting for refund 10 days over.

 Midhun1990 on Aug 24, 2017
Through atm (Fba0624) i tried to withdraw cash rs1000 on 12/8/2017. After few secs of processing its shows 'collect cash' but it doesn't give money and they took cash from my a/c too. I register a complaint through customer support and they told within 7days they will credit my a/c. I didn't get so, today on 24/8/2017 again i contact them, now they asking another 4 days. Is this the way a bank, behave the customers?. Bad very bad. Small scale employers we are,.
Complaint id:[protected]...
Complaint comments  Read comments [2]Complaint category Banks

Federal Bank — personal

 Manikandan Ghandhi on Jul 28, 2017
My name ismanikandan ghandhi
My nri accounts in easamthinangalam branch, kanyakumari dist, and i was requested to the bank to change my mobile number, still there is no response,
And the bank manager is no responsible when ever we have help needed and all ways he is not available in bank, when ever we go bank the bank staff saying he is in out and not able to attain our request.
And also i have put fedaral child insurance but i gave my documents correctly but your bank staff fraudly put my signature in my original documents and also they wrongly put my daughter and my son...
Complaint comments  Read comments Complaint category Banks

Federal Bank — complaint

 Sachin Nelladan on Jul 27, 2017
What is charg/atmtxn? 60rupees gone from my account... What is that? Why amount gone for the charg/atmtxn? I want to know what is charg/atmtxn... Because my amount gone from bank account... I dont know what is charg/atmtxn... Yesterday and today 24+24+12=60 rupees gone... You charging atm usage? Please give me the details of this... I am using federal bank account.....
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Federal Bank — Refund not processed

 Jojo T M on Jun 20, 2017
Dear sir,
Amazon has processed refund against nondelivery of items and it took long delay in reflecting my account. On checking the customer relationship officer says that it will take another 45-55 days yo process. I cant bear the amount of money pending unreasonably. Kindly help to get it fast. Please find the mail and details below.

On mon, jun 19, 2017 at 6:40 pm, contact wrote:
Dear sir/madam,

Thank you for writing to federal bank.

We have taken up your case with the authority concerned. Complaint id : [protected], [protected]...
Complaint comments  Read comments Complaint category Banks

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