Tata Indicom — Agent customer service

Hi

I have taken a new post paid connection from the agent of Purohit India Infocom, Mumbai Goregaon
The no is [protected] ( APPLICATION NO MHMUM2447319),

It has been conveyed before taking the connection that the line will be activate immediatly but after taking the connection the agent has demanded to give extra money to activate the line.
The line has been activated for local calls post fulfilling the demand of the agent representative Sameer [protected] on extra money .

I have taken this connection since my company aurionpro is a corporate customer of tata indicom and provides good services always.

It has been acknowledge by the agent that I have submitted the complete documents:

1) Pan card
2) Company ID card
3) Company issue later as an employee including my address record ( there was an address mismatch on the form ( office address) and the certificate( Home address) for which agent has taken the responsibilty to do the necessary correction)

Instead of activating my STD line now the local calls are also being stopped, On calling to call center the representative are not able to find my cell no details

The worst experience with the agent company member who is not ready to answer my queries and disconnecting the line using abusive language which is not acceptable

I am always inspired by the TATA products but this time it is my worst experience with any service providing company's agents.

On top of the it, in this customer centric approach environment TATA is partnet to such company whose agents are taking extra money for activating the line and on asking the reason for the connection related issue giving the answer " what you will do if we will not activate the line" kind of statement.

This is an open feedback from the ground reality for your Agent Company member of Purohit India Infocom, Goregaon Mumbai