[Resolved]  Tata Indicom — PHONE CLONING. WORST RESPONSE

Dear Sir / Madam,

This is in reference to my telephone connection with details as mentioned above. I am in receipt of your latest Bill No:[protected] dated 17/06/09 for Rs.3986.24/- & with a total outstanding dues of Rs.12406/-. In this context following facts are revealed for your updation in the matter:-

That I took the above connection vide Appl form No:00914303 on 6th March 2008 under your Walky 2 year ZERO rental plan against payment of an amount of Rs.1622/-

That since inception till the billing dated 14 Jan'09 the connection was working smoothly.

That a problem of Faulty instrument was lodged to your customer care around 28th Jan'09 for which a technician from your company came & after checking the same extended his comments that my phone has been cloned, and went of. Subsequently to this incident I interacted several times on phone with your customer care, senior officers & even the nodal officers regarding my dead phone as well as its cloning but every time received same reply that it is being worked out & your phone has been LOCKED. To name a few according to my rememberance, On 4th Feb'09 your executive Mr.Rajesh Chauhan gave me the complaint id:[protected]. On 25th Feb'09 at around 10:52 AM your Nodal officer Mr.Arvind was told with the whole problem and again id:[protected] was communicated to me. But when the problem still remain unresolved till 25th Feb, the day as committed by Tata indicom people, I then sent a mail too on 25th Feb to the Customer care as well as to the nodal officer. In response I received a mail on 2nd March stating that the complaint is in progress vide docket no:[protected] & WILL BE RESOLVED BY 4TH MARCH'2009. Again I enquired the status thru mail on 5th March for which I received reply only on 10th March that the COMPLAINT STILL LIES UNDER PROCESS vide docket no:[protected]. WHAT A GREAT SERVICE & UNDOUBTEDLY WHAT A QUICK RESPONSE. In fact I should have felt Obliged.

One more very Amazing Fact cannot be left Unseen. When the CREDIT LIMIT in my Bill has been specified as Rs.1500/- then how cum Tata Indicom allowed the bills to escalate to an amount like 12000/-or more without even having any check on it. THIS REALLY IS A POINT OF INVESTIGATION WHERE WE CAN EVEN DRAW A FACT THAT THIS CLONING OR CROSS CONNECTION MAY HAVE BEEN DONE IN ASSISTANCE IN KNOWLEDGE WITH SOME STAFF MEMBERS OF THE COMPANY.

Since this malfunctioning of your telephone connection was sighted, I stopped paying any amount against these unauthorised bills. Only after 25th March 2009 when your Nodal officer confirmed me on phone that the case has been resolved & with just a mere deposit of Rs.100/- everything would be normal including my telephone & there will not be any further problem / cloning in future. On good faith & to save from any further complications in restoring my connection, without any objection I paid vide cheque of ICICI Bank for Rs.100/-. My connection with all facilities was restored as said to be normal by 1st week April'09.

Again to my utter surprise when I started receiving my subsequent bills I found from the details mentioned therein that the same problem of HACKING/CLONING was highlighted from 16th April'09. So once again I started with the same exercise of calling your Nodal officer Mr. Keswani on 20th April'09 and recd an id:[protected] & same assurance to get the same rechecked again at their end. Again with Mr.Sunil thru docket no:[protected], then kept interacting with almost all your executives, I presume, Mr.Vineet Bhatia, Mr.Arvind, Mr.Rahul Gupta, Lastly even with your Team leader Mr.Ahmad. Thereafter some strange situations were faced. Maximum times the line was dead and phone not working, sometimes it started & phone from your company's executives used to come claiming to be trials and asking me to call. Situations as strange to be narrated happened daily.

SINCE THEN IT WAS A VERY EMBARASSING PERIOD & MORE OR LESS A MENTAL TORTURE FOR ME, MY FAMILY & MY RELATIVES WHO USED TO CALL ME BUT ENDED SOMEWHERE ELSE ROUND THE CITY.

That now I had packed up the instrument & trying to come out of this nightmare but unfortunately your bills with enormous dues are still a regular affair which keep arriving at my doorstep keeping me disturbed & nurtured.

TO BE PRECISE THIS TELEPHONE CONNECTION DEEMS TO BE FULLY PAID WITHOUT ANY DUES TILL DATE ON MY PART AGAINST MY TOTAL USAGE .HENCEFORTH I DO NOT WISH TO CONTINUE WITH ANY RELATIONS OF ANY SORT WITH YOUR COMPANY AND HENCE THE SAME NOW STANDS SURRENDERED FROM MY SIDE. I HEREBY AM NOT RESPONSIBLE FOR ANY CLAIMS / DUES / ISSUES / MISUSES OF ANY SORT AS IN THE PAST OR IN FUTURE FOR THIS TELEPHONE CONNECTION LINE NO:[protected]. NOW THIS RESPONSIBILITY BECOMES TOTALLY OF YOUR COMPANY FOR WHATSOEVER ACTION.

INSTEAD I NOW CLAIM FOR :-

1.DAMAGES AGAINST MY HARASSMENTS - UNLIMITED...

2.REFUND OF MY INITIAL AMOUNT OF RS.1622/- paid at the time of installation of the same, as your company has proven to be unfit in fulfilling the commitments as promised at the time of extending this new connection & has been unable to provide smooth connection for even one complete year, whereas the offer was of rent free for two full years against such an hefty amount.

3.REFUND of my amount of Rs.100/- which was deposited on 25th March against your commitment of an OK connection which also had proved to be false.

NOW I SEEK AN HONEST & JUSTIFIED DECISION FROM ALL THE PERSONS WHOM I AM APPEALING FOR A FAIR JUDGEMENT TO GET MY HARD EARNED MONEY BACK & SAVE ME FROM ANY FURTHER MENTAL TORTURE.

HENCEFORTH TO MENTION ONCE AGAIN THAT THIS TELEPHONE CONNECTION NO:[protected] STANDS TERMINATED FROM MY SIDE & I DECLARE THE WITHDRAWAL OF MY OWNERSHIP ON IT.

Thanking you,
Yours Sincerely,


(KULDEEP BANSAL)
H No: 3, F/97, Sec-3,
Vaishali, Ghaziabad. 201010
MOB:-[protected]