[Resolved]  Tata Indicom — CONTINUOUS HARRASSMENT EVEN AFTER CANCELLATION WITH FULL PAYMENT

TATA Indicom — Legal complaints lodged against customers, even after the full payment of bill was made.

Today I received a call from a legal representative of the Patiala House court informing that there's a case against my mother concerning a delayed payment of a land line bill[protected] a/c #[protected]. Since we have shifted our residence from Delhi to Indirapuram in November 07 and have duly informed your office that we won't be using the services anymore and that we want to disconnect our phone, not to mention that we haven't received any formal information concerning the disconnection procedure. Having the final payment collected on 3/3/08 from your office along with the application for disconnection and "n" number of conversation from your customer care services about why are we terminating such services. It is very unethical and unprofessional on the part of Tata Indicom to have legal complaints lodged in the name of customers whose bills are duly paid. I am marking a copy of this over to the consumer forum and on the web site too, so that people should come to know the kind of customer service has been provided by your office. I am lucky that I am using your services any more and neither I will going to advise anyone to do so.
Prashant

My name is Jahanara Begum residing at 7B, Banshi Dutta Road. Kolkata -700014 and we have been a Tata Indicom customer for more than a year. My husband Sheikh Abdullah had bought a Tata Indicom landline connection (tel no. :[protected], account no.[protected] under his name at our residence and was promised a zero line rental and we will only have to pay call charges under Tariff plan: Ws 3 Yr Zero rental Plan. The zero line rental never happened and we have to pay a lot more somewhere around Rs.378/- line rental every month plus call charges. My husband spoke to their customer service and they said that in order to get the zero line rental we will have to take another landline connection from them on the same tariff plan. So my husband bought another Tata Indicom landline connection (tel no. :[protected], account no.[protected] under my name on the same Tariff plan: Ws 3 Yr Zero rental Plan at our premises. The zero line rental never happened again and infact they charged another Rs.358/- line rental per month for every month. Moreover, the Tata Indicom agent came to my house and handed me a Tata Indicom mobile connection (mob no - [protected]) saying that it was completely free with no line rental, and I will only have to pay call charges for the mobile. The mobile bill will be combined with my residential landline phone bill account no.[protected]. Now to my surprise, when I received my combined bill it showed wrong billing of both landlines line rental and extra mobile rental of around Rs. 368/- per month for every month. I made a complaint to their customer service and told them to cancel my mobile connection. They told me to clear my bills first and they will cancel my mobile connection once bills are cleared. I had cleared my bills but the very next month I receive the same bill with rentals for both landlines and mobile as well. This has been happening all the time. I had always cleared my bills in the hope that my mobile connection would be cancelled. Finally I wrote a letter stating to cancel my mobile connection which was signed and approved by their agent Mr. Dipak Das dated 16/07/2008 but to no avail. Again in the month of October 2008 their agent said that if we pay Rs. 600/- our Incoming calls will be restored and mobile connection would be cancelled as they have cut off both the Incoming and outgoing calls long time back on both the landlines and mobile. We paid this amount on 27/10/2008 but the Incoming calls were never restored.



They have cheated on me many times, by false promising me on many occasions. Giving me wrong information and mis-selling me their second connection and further handing me a mobile connection saying that there is no line rental for the mobile. When told to cancel my mobile account they tell me to pay my bills which I always did but the very next month they send the wrong bills again. I totally want to cancel all Tata connection now as we have been lied and cheated. We will not pay our bills now as no action is being taken from Tata Indicom. In fact they are liable to pay us compensation as they have charged us extra on every bills and has cheated on us.

What should I do? Kindly advice.