[Resolved]  Tata Indicom — Landline - WOrst service

Hi,

This is with reference to the Ph No :[protected].



As i have requested long back to cancel the subscription for the above mentioned no, till date no one has turned up to take responsibility to take the instrument and cancel my subscription.

Also they keep sending monthly bills, i was able to use this phone only for 7days. I request you to make the charges for the days which i recieved the service which is about 7days after which i was never been able to use the services again.



Initially, i had both out going and incoming, then after a week i decieded to get the internet connection, so i picked up a lan cable from the TATA franchise.

But the modem in the phone was bad (as said by the technician who tried to resolve the issue) THe technician conviniently changed the instrument after which both the incoming and out going was not working. i waited for about 3days so that the technician can resolved the issue, but the technitian turned up only on the 3rd day. I decline to co-operate with the technitian stating i am returning the phone.

Then alternate day i went to the Richmond Rd branch to cancel the subscription. They convinced me to keep the connection so that they can fix the issue in 30mins, but later they said it will be done by evening, then it went to the next day. This went on.

Finally i gave up and on the 2nd day, when the technician who came to my door steps to replace to the instrument, i said i dont want this phone, i wanna return it. The techician promised me it will followup and cancel the connection, but he never turned up.

Then i got few calls from TATA for bill inquires, i also sent an email to the customer care to cancel the subscription and provide the refund for the deposit i paid. But no once turned up.

Finally i got the bill which says i need to pay a bill of Rs 300 plus which was funny . I have never seen a bad service like this.

This would be my last email. Please cancel the connection, deduct the 1st 7days c all charges and provide rest of the refund .
Else i will be forced to look for an alternative.

Approximately i expect to get about Rs 400 plus of refund. If any issue please feel free to contact me.

Sameer T I