[Resolved]  Tata Indicom — Tata Indicom Prepaid connection No. [protected]

Dear Sir / Madam,
I purchased a new Pre Paid mobile connection. - [protected] from Tata True value Shop Akash Telecom New Panvel. Following documents required for address proof and Id were given to the shop.

Id Proof - Copy of passport
Address proof - copy of electricity bill

On 6th Sept 09 I got a call from Tata Indicom Customer Care That Tata Indicom Representative will be visiting my residence for address verification on 7th Sept 09. However no one visited my place.

On 14th Sept 09 I found that my Prepaid Phone no. - [protected] all incoming as well as outgoing calls have been blocked.

I contacted Customer care however I could only get a big SORRY from them without any help. Customer care executive asked me to visit the Tata True Value Hub at Vashi which is about 26 km from my place and will require one day off from my work. I also spoke to floor managers Mr. Bharat and Mr Zahid and asked to lodge a complained however they did not gave me a complaint number. After much insisting I could get the communication number[protected] and I was informed that Phone will be started within 24 hours. Next day again I contacted and This time I spoke to Floor manager Ms SARLA communication number[protected] and she also informed me that the phone will be started within 24 hours. Today on 17th Sept also the phone did not start. I also contacted Appellate Authority of Tata Indicom at Mumbai and was able to speak to Mr. Nitin. He asked for my contact number and informed me that some one will call me within 1 hour. So far no call has been received from any one from Tata Indicom. For email send to customer care I only received the automated reply without any action.