[Resolved]  Tata Indicom — charging despite confirming non chargeable

Address:

Delhi

Sir - despite lot of followup on their customer care people they are not addressing my issue and only say wait for our call. now their calls are coming through nonsense people who do not have etiquates even how to talk. please look into the matter.

the details of my complaint is available in the trail mail.

From: Sanjeev Kashyap [mailto:[protected]@indiabulls.com]
Sent: Tuesday, May 04, 2010 1:48 PM
To: 'Sanjeev Kashyap'; 'customer.[protected]@tatatel.co.in'
Subject: RE: Account no.[protected]~~M1387969

Your person mandeep called me on my mobile has no sense and do not aware about his duties and responsibilities not even have quality to how to talk to the client.

Worst dealing sense across to desks…… more than one month passed and you people failed to address the issue.

YOUR RESPONSE HAS FORCED ME TO WRITE TO TRAI FOR COMPLAINING YOUR SYSTEM, PROCESSES AND DEALING ETIQUETTES WITH CLIENTS.

Sanjeev Kashyap
________________________________________
From: Sanjeev Kashyap [mailto:[protected]@indiabulls.com]
Sent: Tuesday, May 04, 2010 12:19 PM
To: 'customer.[protected]@tatatel.co.in'
Subject: RE: Account no.[protected]~~M1387969

Despite this interaction and assurance for resolving excess billing problem one month has been passed and again this month I received another bill for payment.

Only due to this attitude I had sent request for close my account with you.

During discussion with Nidhi and Sandeep they are not providing me regulator contact details where I can escalate my grievances.

Sanjeev Kashyap, [protected]
________________________________________
From: customer.[protected]@tatatel.co.in [mailto:customer.[protected]@tatatel.co.in]
Sent: Thursday, April 01, 2010 8:23 PM
To: SANJEEV KASHYAP (VP/DP/GRGH)
Subject: Account no.[protected]~~M1387969
Importance: High

Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated April 01, 2010 regarding your Tata Indicom number[protected]. We truly value our relationship with you and regret for the inconvenience caused. As per your mail regarding retention dispute, we would like to inform you that your complaint for the same is already under process vide reference number[protected] and is expected to be resolved by April 02, 2010. We request you to kindly bear with us in the interim.

For any assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].

Our Photon customers can get in touch with us on[protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Mayank Jain on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Assuring you the best of our services at all times.

Warm Regards,
Rippon Kirandeep Singh Manager Customercare Delhi
Contact No [protected], www.tataindicom.com



-----Original Message-----
From: [protected]@indiabulls.com
Sent: [protected]:41:25.0
To : customercare.[protected]@tatatel.co.in
Subject: Account no.[protected]~~M1387969
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Mr. Ashwani,

Tata Indicom



Complaint number is[protected] dated 01/04/2010



As per your executive it has been confirmed to us that none of any amount
will be billed to us unless we are not made any outgoing call. But you are
billed me continuously despite your commitment of no fix bill.



Please look into the matter and take adequate action to own your commitment
or close this account permanently and refund my one time payment of Rs
200/-.



My details are:

Sanjeev Kashyap

[protected]

Account no.[protected]

Bill number[protected]





Thanks and Regards,

Sanjeev Kashyap

Mobile: [protected]