[Resolved] Tata Indicom — GPRS Failure & unable to contact customer care

Rituraj Kashyap

from Mavelikara, Kerala

Address:

Etawah, Uttar Pradesh

Dear Sir,
Near about 15 days before I had taken 48 rs. net pack but net have not working on my mobile since then( 13-14 days before).And when I access tata zone written message appears unable to verify your account information .And when I did contact with customer care they also hadn't solve my problem & now when I try to contact customer care then I always get msg. from computer that hamare sabhi customer care adhikari abhi dusre grahko ki seva me vyast hain. And this is happening from about 10 days before , since then my call is not connecting with the customer care
Thank u

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Tata DoCoMo Customer Care

from Pune, Maharashtra

Dear Mr. Kashyap,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Docomo connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.