Tata Indicom — after disconnection heavy bills

Address:

Maharashtra

Dear Sir/Madam
Sub: Request you to solve our problem
We are the customer of tata having A/C No.[protected]
Tata Indicom No- [protected]
DN : 1405928

We had activated the plan of 16 MB on 2 nd March, as the speed was not as per the commitment we had de-activated it . In between days your engineers came & worked to increase the speed of net but it was invain & by the end of 3 rd March our line is deactivated. Later Days persons from tata came for the feedback for deactivation.
On 9 th March Bajrang Gupta & Mr. Riyaz came & checked , activated the line & done speed test of 16 MB.But we refuse to activated the line as we were not interested to continue .That time we had surendred the Modem, Telephone & lane connected wire & power supply.
Now the Phone call from tata co. is coming saying the payment of bill, which was deactivated. ( we don’t know how it was activated & huge bill is coming every month).
We had call to tata to de-activate the line but they said that we accept this only by your mail & not on phone call. We had mail the detail to de-activate & there is no mail saying from our side for the activation of line.
On 9 th March withour prior notice ( without our complaint & requirement ) person Mr. Bajranj Gupta came & activated the line without our permission saying that we are doing speed test.
For every changes tata do not accept on call, every time we have to mail, than now in above case who is responsible that we had not mail regarding any complaint & your executive came & activated the line.
From 27 th Feb to 9 th March whatever work done that is done by your executives & not by us,
For that you can check our A/c details.
We had courier all our details & also Fax the things about the problem we are facing from last 12 months.
Bcoz of this we can not take new plan as we have a requirement.
Please give us solution to our problem we are facing . THANKING YOU,
SHEELA SAVLA,
[protected] –[protected][protected]@rediffmail.com
DATE: 18 TH MAR 2011