Tata Indicom — MOBILE TOPUP - TATA INDICOM

I am Mahesh B. Bhate residing at Laxmi Bhavan, Tere Gally, Versova Village, Andheri (W), Mumbai 400 061, mobile no. [protected]. I have made online recharge (topup) of Rs.30 for TATA Indicom no. [protected] through www.gorecharge.com on 3/9/2013 at 1259 hrs. I received message of transaction successful, but talktime was not credited to my mobile. Due to urgency as my wife's 87 yrs old aunty is admitted in the hospital, I again done one more transaction of Rs.30 on 3/9/2013 at 0243 hrs. This transaction was also successful, but no talktime credited to my wife's mobile. When contacted TATA Indicom Customer Care they informed me that Rs.30 is the 750 SMS pack validity 15 days and both the recharges were used for SMS packs. I have made them clear that I have opted for e-topup and require talk time not SMS pack. They replied that they cannot convert SMS pack to talktime. You are requested to look into the matter and oblige. Regards Mahesh Bhate. Contact No. [protected]