[Resolved]  TATA Indicom Photon+ — WORST SERVICE AND CUSTOMER RELATION MANAGEMENT

Address:

Chandigarh

I, Tushar Singh a resident of Chandigarh, bought a TATA PHOTON+ datacard, (wireless internet service) for my laptop. It wasnt working properly since after a month that i bought it, as the speed that i was getting was not even close to how much i was promised, and was slower that TATA PHOTON WHIZ( the lowest version of the datacards), and it got disconnected frequently, i had to face a lot of troubles in my studies as well as professionally. I lodged a complaint with TATA INDICOM helpline on
29/04/11, Complaint No.[protected] as on 29/04/11 and[protected] as on 04/05/11. I was told an engineer will visit me soon. But the Enginner called and fixed up a time and didnt show up! the i left for delhi after calling them severral times for repairs or the necessary service to be provided..but they paid no heed. I even visited their outlets. Then again after coming back from Delhi, I asked them to resolve the complaint ( meanwhile the engineer called me and asken not to complain abt him and he wil resolve mu compaint as soon as i come back to Chandigarh). I called them on 9/05/11 again to let them know that i am back to Chandigarh and oi need my datacard repaire and since then they have been giving me times to visit, but they never come. And moreover at the time they say the will visit, they stop picking up my calls and everytime they do, a different person picks up the call and then they jus tell me a different story and the Manager is refusing to talk to me directly. This is the number of some JE at TATA, Mr. Subhash - [protected] . Today after almost 2 weeks of harassment i decided to do something about it. As they have made me suffer a lot both on personal as well as professional fronts! as i could'nt leave my house as the enginner promised to visit, and neither could i do my work online. I really want TATA authorities to take some strict action against the ones responsible and i would like to lodge a strict complaint against them of Customer unsatisfaction and MENTAL TRAUMA!