TATA Indicom (Photon) — Crappy Customer Service

Address:

Hyderabad, Andhra Pradesh

Dear Sir / Mdm

Tata Docomo Account No:[protected].Photon No : [protected].

I lost my Photon modem on 14/3/2012 and i was also not satisfied with the service bcos they said that i crossed my limit of

10GB but it was only 7GB, so i went ahead and bought another modem from different company. I also notified about it by

calling the customer care number but i was told to pay the Rs.2000 before i can deactivate.Finally i decided to pay

Rs.1475/- bcos on 12/04/2012 a collection agent came to my house he said he will give 25% discount and that i should call

the customer care number to deactivate and that my account balance will be zero.

Here in starts my ordeal.I called them and was told to pay Rs.2000/- and then only my modem will deactivate, but i told them

that my device was lost and also that i paid by cheque just 4 days back but call center agent said the payment does not

reflect in their system.Finally i started to check my bank account my account got debited on 02/05/2012.But then i was told

to pay Rs.460/- i tried to reason with them stating that there should be no balance in my account and that my account should

have been deactivated.

This went for a month and a half and now now i got an email saying that i should pay Rs.2183/- Everytime since last april

whenever i get a call from tata indicom first thing i tell them is i lost the device, but even then i will have to pay them

Rs.2183/- now i get a call and she says she will give a discount of Rs.500/- oh god where will this end.....

Now i decided to call them on the phone number stated in their email for the past three days but to no avail....

Now tell me is this the service that you provide? Harassing calls and what not? And lastly i will not recommend your service to anyone even m foes........

Kindly solve my problem.


Regards
Sridhar
[protected]