[Resolved]  Tata Indicom Photon Plus (Broadband) — Billing Fraud

Hi,
I have been sent fraud bill for 1, 530 where as I have hardly used 100 units during the billing month (though I have 1800 free units per month).

When I complained, there is no solution for 10 days.
When I approached Nodal Officer, A.P., he also replied that the bill is correct as per records and he sent the detailed billing list.
Astonishingly none of the usage items were done by me. And none of the usage details I did were figured in the bill. I have taken my laptop to the office at KLK building and shown the instrument log report. They saw that actual usage details were not figured in the bill.
In spite of that they are neither solving the error nor agreeing the fraud.

Please see the following communication I made with Nodalofficer.[protected]@tatatel.co.in.
Janardhan Rao Cheeli



14.07.09.
Dheeraj Chathlani,
Nodal Officer – A.P.,

I saw your Email reply to my complaint posted on 10.7.09.
I must appreciate your quick response.

However, the response suggests that the problem was neither solved nor looked into properly by you.

It only suggests that a formal computer generated reply was posted to me. When I tried to personally talk to you over phone[protected], to explain the problem, I am not being connected to you. When I enquired where I can meet you personally to explain the problem, I was told by your person (introduced herself Ms. Deepa) that I cannot see you, you don’ know and you don’t deal with the issues, only someone else (Mr Deva) sees complaints and responds to them through mail, and I cannot see him (Mr Deva) also. That means there is no scope for me to present my case personally.

All this suggests that your functioning is not consumer friendly. It is only email (sometimes computer generated mails) centered.

In this background, I have bleak hope that the problem will be rectified.

Now coming to my problem…

You sent me the detailed internet usage list saying that the bill was generated as per the internet usage.

But, not even single usage from the billing list was done by me. That means some one else has used internet from my account. I have already brought to your notice about this suspicion in my complaint. But you did not pay attention to this aspect.

Secondly, the actual internet usage (those dates, times and usage minutes) I did has not at all figured in the detailed internet usage list that you supplied to me.

That means the internet usage I did was billed to someone else and the internet usage some one else did was billed to me. But you don’t care to look into this matter.

Thirdly, in the detailed internet usage list, four types of internet usage were mentioned intermittently (I don’t know what they are).

HSIA Internet-Peak-Timebased
HSIA Internet-Off Peak-Timebased
FWT Internet-Off Peak (Time)
FWT Internet-Peak (Time)

Actually, my internet usage / Tariff Plan is HSIA USB 500 Min Plan.

In the light of the facts that;
I am not being allowed to personally talk to you,
I am not being allowed to present my case personally,
My actual internet usage did not figure in the detailed billing list,
None of the internet usage from the detailed billing list was actually done by me,
You are not probing into the problem in spite of my claim that I did not make the internet usage, some one could have used internet from my account,
Then I have no other way but to conclude that;
Your firm itself is deliberately sending exorbitant bills and cheating the consumers,
And therefore you are not doing fair business,
Either you (Tata Indicom) are alone institutionally cheating the consumers (at least me) or you are encouraging your staff’s cheating consumers with exorbitant bills or collided with other partners like instrument suppliers in jointly cheating the consumers.

When you are not interested in finding out who the CHOR is, then I have no other way but to conclude that you are the CHOR.

When you compel me to come to this kind of conclusions, I cannot continue to do business transactions with you.

Therefore, I would like to immediately close my account with Tata Indicom.

If you don’t close my account unless I pay the exorbitant bill, then I will be forced to pay the amount. However I reserve the right to approach the appellate authority / consumer forum / press / ciber crimes department / white collar offences department etc.

I am being forced to close my account immediately because another monthly bill would come w.e.f. 19.07.09 onwards.

With regards,
Janardhan Rao Cheeli












From: "Nodalofficer Andhra Pradesh" Nodalofficer.[protected]@tatatel.co.in
To: "Janardhan Rao Cheeli" [protected]@rediffmail.com
Subject: RE: Wrong Billing
Date: Fri, 10 Jul 2009 15:33:03 IST
Cc: "Akula Naidu" <Akula.[protected]@tatatel.co.in>, <[protected]@yahoo.co.in>, <[protected]@rediffmail.com>, <[protected]@yahoo.com>, [protected]@yahoo.com

Dear Mr.Janardhan Rao,

Greetings from Tata Indicom!

With reference to your mail, we have verified that you have been charged as your usage and plan with complete discounts. Kindly find enclosed your usage details along with the Bill invoice of Jun-2009 for further clarification.

Assuring you our best services at all times. For any query, please feel free to mail us at Nodalofficer.[protected]@tatatel.co.in.

Regards,

Dheeraj Chathlani,
Nodal Officer-Andhra Pradesh
Contact number – [protected].










From: Janardhan Rao Cheeli [mailto:[protected]@rediffmail.com]
Sent: Friday, July 10, 2009 11:48 AM
To: Nodalofficer Andhra Pradesh
Cc: Akula Naidu; [protected]@yahoo.co.in; [protected]@rediffmail.com; [protected]@yahoo.com; [protected]@yahoo.com
Subject: Wrong Billing

Hyderabad,
10.7.09.

Dear Nodal Officer,

I have already lodged a complaint with Tata Indicom Office at KLK Building.
Complaint No[protected] dated 1.7.09, No.[protected], and No.[protected].

10 days have passed but so far no effort was made to solve the problem and there is no hope of rectifying the wrong bill.


The problem is this:

I got Photon + internet connection recently.
My Tata Indicom No: [protected]
Acc. No:[protected].
Tariff Plan: HSIA USB 500 Min Plan.
Bill No:[protected]
Bill Date: 21.06.2009
Bill Period: 19.05.09 to 18.06.2009
Amount Due before due date Rs 1, 530

I took instrument from your firm, VJ Communications.
Instrument ESN: 11F74443
Instrument S/N:[protected]

I got the second bill for Rs 1, 529.86 saying that I used 2404 plus 283 Units (total 2687 units) (Rs 2, 404 Plus Rs 283).

But actually I have used less than 3 hours (180 units) during that period. I was astonished to get this kind of Bill.

Even during the current month (19 June -18 July), my account shows that I have already used (as on 1.7.2009 itself) 1894 units whereas actually I have hardly used 120 units.

This shows that:

there is a billing mechanism problem

or

some one else is using internet from my account by cloning the account

or

there is an element of malpractice / cheating in the billing.


In light of the above, I am being subjected to mental agony.
Please arrange to rectify the problem immediately.

Waiting for early action,

Janardhan Rao Cheeli
[protected]