[Resolved]  TATA Indicom Photon Witz — NON COMMITMENT OF YEARLY PACKAGE OF INTERNET USAGE

Address:

Varanasi, Uttar Pradesh

COMPLAINT NO.[protected]TATA INDICOM NO.0923525 6054) NOT RESOLVED

Sir,
I was using Tata Photon Witz from their Varanasi Office on monthly unlimited plan of Rs 699/- since long. On dated 29.03.2011 his representative ot Varanasi called me and intimated about yearly package of Rs.3999/- valid upto 31.03.2011 and collected the amount on the same day vide receipt No. 2296 and intimated that the detailed information will be available on your e-mail within 2-3 days.

Despite my several enquiry by phone/mail, no proper reply was given but advised me that we will see only if you intimate the name of the person who collected the amount Rs.3999/- and no such plan is known to us. The amount has been credited in my account and monthly charges were recovered. Further I lodged complaint reference No. 318465 on 21.07.2011 online but still the status is unknown. Their Varanasi office persons say that some one has befooled you so that you may not switch over to another service provider and if you have any grivances donot call us but do what you dim fit.

I have mailed the above grivances several times to customer care and Nodel Offcer but no reply of my grivances. They only suggest to visit Tata Indicom store and negotiate. What is this?, I am unable to understand. Please guide and help.

CHANDAN SINHA

A/C NO.[protected]

E-MAIL - [protected]@gmail.com