[Resolved]  TATA Indicom Postpaid — False Bills and Charges

Address:

South Delhi, Delhi

I bought this Tata Indicom Postpaid few months back. I was happily using it and suddenly i started getting a lot o[censored]nnecessary calls on my mobile. It was really frustrating for me to handle them and then i decided to get rid of it. I called to customer care and asked them to disconnect my number permanently. I was told that time that there's no amount which is unpaid on my mobile. After few days i got a call on my alternate number. It was a retention call from Tata Indicom Team. I clearly told this calling person about the situation and why i was not interested in retaining the same number.
The conversation was ended up by me saying clearly that i do not want to retain/use this number.I was then promised that same number will be disconnected in 7 days.

After few months i had this collection executive at my home saying that i have 700/- unpaid bills on my phone. i denied about the same and decided to talk to customer care. I asked them about it and they said that the number was still in use for quite a long time. When i asked them to produce me a copy of the conversation of the same retention call, they had NO ANSWER and they were speechless.

After much thinking i started carefully reviewing those bills which was sent to me through email. I was shocked to see that every month a huge amount was being charged against some ISD Package which i had not even applied for at the time of purchasing the same connection.

I am not in a good situation to pay bills which i was not responsible for. I would like to know answers of these questions:
1. Why Tata Indicom is not able to produce copy of Phone Conversation with the Customer Retention Team?
2. Why ISD Package was activated without my consent and i was being charged for this?
3. Why my number was still activated even after i requested to discontinue?
4. Why do i need to pay "late payment charges" if the bill dispute was not being handled by the company?

I hope someone will have the answers.

Regards
Niraj Kumar
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