TATA Indicom Prepaid Connection — Service to my prepaid connection [protected] stops

Address:

Aligarh, Uttar Pradesh

Dear Sir/Mam,

As I am writing you this mail I dont know wether you are going to read this or not but still I am writing. my brother Deepanshu Varshney is having a tata indicom prepaid connection number [protected] in UP west. he buys this number on date[protected] and it is also activated on the same date but after few days we recieve a call from tata indicom that we have not recieved your documents kindly submit those documents otherwise the service to your no. will stop so we have submitted the documents again to your true value outlet in aligarh but after some time we also recieved the same call from tata indicom atleast three times stating the same reason then we again submitted our documents three times. I think that we have submitted last time in July or August 2009 after that his connection is working properly upto[protected] but on[protected] Tata indicom again stops all services to his phone without giving him any call or sms but when he call to the customer care he astonished to hear an all time favourite excuse from your executive that please submit your document again your documents are not available with us and your exective has denied to start his connection. We have also registered a complaint (complaint no. 273360) online to tataindicom site on date:[protected] but no response for the very same we have recieved till date. Afterwards i call your costumer care no. [protected] on date[protected] at 07:09 PM and I talked to your customer care executive Mr. Ashutosh explaining the situation but he disconnected my phone saying thanx without listening my whole problem. Again i called on the same no. on 07:18 PM this time i got some other executive ( i dont remember the name) on line i explain him all situation and after listening my words he told me i am transferring your call to my seniors please talk to them and he put me on hold for 20min. but nobody from tata indicom side responded to my query. this is the problem what we are facing.

Now I ask Tata indicom some questions, kindly reply:

1. Is this the way to provide services to their customers or Tata Indicom has invented a new way for creating harrassment to their customers?
2. Tata Indicom is unable to maintain the records of their customer or their documents?
3. We have submitted our documents four times to Tata Indicom but suppose as Tata Indicom is saying we have not submitted our documents then why our connection is working from[protected] to[protected] , (Government of India guidelines not only came on[protected] it is also there on[protected] ?
4. Last but most important If I submit my documents again fifth time then what is the guarantee/ surity Tata Indicom side that it will not miss again?

With this I conclude that we are just sick of the lacklusture approach shown by your staff in maintaining the records of Tata indicom user. In future I cant advise anybody to get new Tata Indicom connection.

Hoping for better response from Tata Indicom side or leave it on God's sake.

--
HIMANSHU VARSHNEY
Mob. No. [protected], [protected]
Engineer - Civil
Engineers India Ltd