[Resolved]  Tata Indicom — Prepaid data balance in negative

Address:

South Delhi, Delhi

Tata Indicom no. [protected]...
I bought HTC Desire VC mobile phone which had a free internet offer from Tata Indicom for 6 Months. I bought the mobile on 16/09/2012 and my free offer started from 19/09/2012 once I inserted the Tata Indicom sim in it. Offer was to provide 1GB free EVDO data for 6 months. First of all my free offer continued for 5 months only--It lasts till 16 Feb 2013 whereas it had to go till middle of March. Services were stopped on 16/02/2013 whereas if we count 6 months then if should last till March2013. Now the main thing is that instead of a free offer now TATA Indicom has charged me the whole amount and they are showing negative balance in their systems of Rs 1300.00. I told them this was a free offer on my mobile but they are not ready to listen and saying that I have used Internet. My no. is pre-paid and on pre-paid negative balance cannot go. Even if negative balance goes then it can not go till Rs 1300.00. I was normally using the free Internet data services and on the last of offer i.e 16 Feb 2013 I still had 200 MB left. They told me that I was using the interner heavily now the main point is even If I was using the inetenet heavily then why the services were not stopped when my balance was over. I didnot made any data pack recharges from Tata Indicom so why the services started if they were not free. Now whenever i am recharging my phone the balance is cutting and the recharge is not getting done. I want Rs 1300.00 which they levied on me to be written off to Rs 0.00 and provide me the normal services as well as refund my recharges. I recharged for Mobile Internet data package online of Rs 94.00 on 1/03/2013 coz i thought that my free offer has been stopped but my balance got cut and I rcvd a message from Tata Docomo that the recharge was successful but there were no services. Also on 04/03/2013 I recharged a top up of Rs 10.00 online and the same thing happened again. When I visited the Tata Indicom store at Cannaught Place the service representative told me that It is a problem going on with Tata Indicom and we are getting lots of customers with the same issue and nothing can be done on this. What is this it means there is no one rectify the problems. I made 3 complaints with customer service dept. but without any resolution the complaints are getting closed. Plz do something about it.