[Resolved]  TATA Indicom / Tata Photon Plus — Irrational downloading and manipulated data

Address:

South Delhi, Delhi

Dear SIr,

I purchased TATA PHOTON PLUS internet connection [protected] on 9th July at 2500 Rs. ( Device + 1 Gb free usage) With in six to seven days all one gb data was consumed and i started to get message from Tata indicom regarding this. I am shocked to see such usage details of mine as I have been simply surfing the internet no downloading have been done from my end.

On 19 july 2010 , I find a usage details of mine. which is showing moreover data was not downloaded it was uploaded. Where as nothing was really uploaded from my end. It seems like some body from TATA Indicom itself hacked my computer from day-1 of my connection. So even I am not using Internet so much but i am charged for that. yesterday night i connected the device twice and it was showing limited connection from TATAindicom end. Even in morning i came to know a 4 MB usage has bee deducted for the same, where it was a problem at there end connection was not really working.

Further it is also revealed in the details that they charging the 0.001 mb as 1 mb while rounding of the value. it means once I am connecting to internet, it would be charged at least 1 mb every time. Even i may have really not used the connection. with this rate on an average I am loosing 60-80 MB in a month. When TATA indicom have exact value o[censored]sage then why they are not summing the value instead of rounding the value It is short of cheating with customer by keeping the customer in blind condition about these things. Has they informed these calculation methods ever before to customer at the time of purchase of connection.

I feel completely harassed after purchasing the device in 2500 Rs. and for having internet usage at this charging rate i will have to pay at least 2100 Rs. in a month which is very high to outside market.

The problem is after purchasing the device it can not refunded and simultaneously i can not use the connection at such high rate. it is always a wise decision to use Internet in cybercafe not a TATA Indicom connection. Please find out the solution and make some arrangement about the device provided to me by TATAIndicom. Unfortunately i have both TATA PHOTON and Photon whiz device where as it was a kind of dissatisfaction in both cases.

Thanking you
RAJ
[protected]