[Resolved]  Tata Motors — Indica V2 of Toi Riba

Dated Itanagar the 19th, Aug-09
To,
The Tata Motors,
Passenger Car Business Unit,
Appeejay House, 5th, Floor,
Block-A 15-Park Street, Kolkata-700 016,
[protected]@tatamotors.com

Subject: Indica V2 of Mr.Toi Riba
Dear Sir,
As per the above subject, I would like to draw your attention to a problem that we have faced today, On 19th, Aug-09.I had purchased an Indica V2 on 27/03/08 from M/S.S.K.Enterprises(PCD), Naharlagun, Arunachal Pradesh, vide- Chassis number – 600142LSZPG1868 and Engine No-4751D10SLS9767. The vehicle was financed by State Bank of India, Itanagar branch. As per the manual book the warranty period is for 18 months. After using the vehicle for 14 months the vehicle got starting problem.
I went to the new nearest Tata dealer in Itanagar (Nirjuli) M/s.Ave-Maria Tata Motors, for getting the vehicle checked. The mechanic found that the Armature need to be replaced. Accordingly the armature was replaced along with fitting of carbon holder. When I enquire about the warranty of the parts, the supervisor and Workshop Manager(Mr.Dev Nath) said that my vehicle cannot be covered under warranty because the sale date /chassis/engine is not at all registered at Tata. Hence the warranty was not valid. Left with no option I had to pay for the same and took delivery of my car after repairing. In this regards I want to state that-
• Why the Authorised dealer failed to report the sale of my car to Tata Motors if compulsory report /record is required to give warranty to customers.
• Why the Tata Motors still shows that my vehicle is not sold as told to me by the workshop Manager.
• Why I had to pay for parts due to the faults of your dealer.
• Who will be responsible for any break down of engine in another remaining 4 months.
• Why cannot I avail the extended warranty due to faults of your dealer?
• In the manual no where it is mention that customers cannot avail warranty if the selling dealer fails to reports the sale of vehicle invoiced against them.
• Who will pay back for the mental tension caused to me due to these problems?







Therefore, Kindly check from your factory invoice list whether this vehicle is manufactured by Tata Motors or not. If yes, please re-pay back the payment I made for the parts and register the vehicle in Tata motors.
Your’s Unsatisfied Customer.

Toi Riba
F-Sector, Naharlagun(Itanagar)
Arunachal Pradesh.Mobile no-[protected], [protected].

Copy to-
1.M/s Ave Maria Motors, Nirjuli, Arunachal Pradesh.
2.State Bank of India, Itanagar branch, Arunachal Pradesh.