[Resolved]  Tata Motors — Careless Attitude of authorised workshop for Tata Indica Car

A brand new Indigo CS LS Dicor car was booked by me on 31-05-08 with MILES MOTORS BARODA. I took test drive of same car which was booked for me & few snags were found which was confirmed to concern personals. I was told to pay full amount on 02-06-08 and was told that car will be for delivery on the same day at 6 pm. I went to MILES MOTORS at 12:30 pm today & inquired about all pending snags for which i was told by W/SHOP supervisor that all DICOR car's have the same issue & we cannot do more. I talk to MD of MILES MOTORS and he assured me that my every concern will be taken care & car will be up to your satisfaction. At 6 pm i was called by MILES MOTORS, to come & collect the car. While inspecting all round the boby, a fresh DENT was found on right hand door. I informed W/SHOP manager MR. GOPINATH about it. After having heated argument, I was told that u have to wait for delivery & we will change door from other car, which i didn't agree.

Since i have paid for a brand new original car, then why should i accept a car with door change.

More over i feel sorry to say that your Regional Manager (MR. GURMEET SINGH) had a word with me on above subject & he to try his level best to make me fool. He was comparing car's door with fuel filter & oil sump nuts.

I would like to tell you as a technical suggestions, please don't keep such un experienced non technical staff with u, who in turn will spoil your whole reputation of TATA'S which is at very high level.

Please tell me know at your earliest that what is to be done on above issue, as i have mentioned that i will not accept this car with door change. I am ready to take another car or keep my money with u.




NOTE : Since 31st May, till date I personal called all top level personnal {MR singh, Mr Naik at Ahemdabad}, Mr Ansari and other at your Bombay office, but till now no action has been taken from your end since Although i have paid full amount by cash and still my car is not delivered to me, I am bound to hire a car for my personal use, due to your local agent’s negligency

I hope for a quick and proper action from your end

Yours,
Mahesh


My contact number[protected], [protected]

I had given my indica xeta car for servicing in Auto Links Vasant Kunj in December. There was a problem of the car stopping at signals on its own. Since I could go to Autolinks only on a saturday, I enquired about the persistent problem at a known minor repair shop, he opened the coolant container and it was found that there was very less coolant in it. So, I had to put an additional 2 litres of coolant immediately after which the particular problem in my car didnot recur. Less coolant put in at Autolinks meant that its employee or some other person meant for putting the coolant poured only a part of it in the coolant container and siphoned off the rest to be used to another car etc. Probably, there is lot of corruption going on in the authorised workshops of Tata Motors including the one in Vasant Kunj. Unless and untill, the management of Tata Motors wakes up and stops such gross negligence on the part of its employees/service men, its reputation as a great organization is certain to nosedive.

I fully agree with the complainant. I would like to add that this state has occurred after the change of Manager of the said workshop. I was getting my car (since 2002) serviced by Auto Links and was very satisfied till the workshop was Managed by Mr Atul. However, since the new Manager came in Workshop has started fleecing customers. Tata Motors should Look into it . It is giving dis-service and dis repute to the Tata's name, which a pride for all Indians.