[Resolved]  Tata Motors — Tata Safari Car

Dear Sirs,
I am Vaneet Taneja owner of TATA SAFARI Car HR-38-K-4700. On 2nd June 2008 i faced a problem in my car of Center Locking & some oil pressure light indicator problem which was continiousily bliking. So that i sent my car to Tayal Motors India Private Limtied, Faridabad wide Job Card No. JC-Tayal-FR[protected] dated 02/06/2008. During Service Tayal Motors change various parts & raised a Bill of Rs.3, 916/- wided Invoice No. Tayal-FR[protected] dated 04/06/2008. At the time of delivery of my car on 4th june 2008 the service advisor Mr. Feeroz alam tell to us that all chek-ups are done & there nothing pending in any kind of problem in my car. Next Day on 5th June 2008 when i am driving my car in faridabad, there are some smoke came out from bonnet and i am again sent my car to Tayal Motors wide Job Card No. JC-Tayal-FR[protected] dated 5-6-2008. During This one day period i drive my car only for 71 Kms. At the time of handing over the car to Mr. Feeroz Alam tells to us there are some problem in Hous Pipe. On 7th of june 2008 Mr. Alam Called to us that your car is ready & your bill is Rs.450/- . When my person (Mr. Manoj Sharma) goes for the delivery, it dosen't even Start. They Kept the Car again for one to check. Next day we call for the status than Mr. Feeroz Alam asked that the "engine karna padega" & it will cost about 30000/-. We were shocked & after few arguments they asked for 50% of the expenses. Then Manager Mr. Vinay Srivastava called me at my mobile and convience me to bear 50% of expenses. I was not having any other option, so i got agree. But after such a long period today they are asking to us that "Car ka Head Bhi Kharab Ho Gaya Hai". I am compeletly shocked. These people are playing with car engine, because i handed over my car in very good running condition. After getting frustreted i tried to contact the senior persons of Tayal Motors but nobody responding me & when i am enquire about Mr. Vinay Srivastav, they told me that he is on long leave. After that i tried to contact from you website but even there you customer care link is not working. Then i go to your toll free number [protected] and talk to Ms. Neha at 1:20 p.m. She ask to call back after 15 minutes. But after waiting for 2 hours i call her back, then she again ask me to call after 15 minutes, but after insisting she gave me complaint referance number [protected]. She assures me that she call back to me with in half an hour, but now at time 5:10 p.m. i have not received any call from her or any other person.

Please do the needful and make justice with me & my car.
Waiting for your early response.
Regards
Vaneet Taneja
Mobile : + 91 [protected]; + 91 [protected]
email : [protected]@gmail.com