[Resolved]  Tata Motors — Problem related to fuel pump assembly of bus no. – JH – 01Q – 1500

To, Date- 20thAug’2008
M/s. Sarala Automobiles,
Rourkela.

Sub: - Problem related to fuel pump assembly of bus no. – JH – 01Q – 1500.
Ref: - My previous various complain letters and e-mails in this regard.
Your e-mail in this regard and letter of TATA Motors, B B Bhadale, Officer - Customer Assistance Centre, Tata Motors Ltd. LBS Marg, Wagle Estate, Thane (w) and letter to ASO, TML, BBSR along with my e-mail of 16thAug’08

Sir,
Last time you people directed me to bring the vehicle at your workshop for necessary check up, road trail, average test and necessary action for the rectification of my complain. You had proposed to send the FIP for rectification to Kailash Diesel, Cuttack and you have also intimated the same to ASO, TML, BBSR. Again you had sent a letter to me to bring the vehicle to your workshop for necessary check up and road trial AND personally assured me that you have sent a demand letter to the concerning department of TML for replacement with new FIP.
Because M/s Golden Diesels could not rectified the problem which could be seen clearly from their Job cards nos.- E-74495 and E-77397. Which is clearly showing that they could not cured the problem and the FIP had been fitted at your workshop with this assurance that this will be replaced as soon as possible. That time this was fitted by your mechanic with full advanced tuning adjustments because it was not working properly as normal stage and fuel pump stopped working randomly with emitting high quantity o[censored]nburned white smoke. Thereafter I had visited so many times at your office of the workshop regarding taking information for replacement of new FIP but always it was assured me by your office staff that as soon as new FIP will be sanctioned by TML we will inform you by e-mail or by post on my postal address at Rourkela.
That on 17th Aug’08 I once again bring the vehicle at your workshop for checkup the same problem and complain of excess over heating, now again you send the FIP for repairing to M/s Golden Diesels, after inspection the FIP now they are demanding estimated money Rs.6, 500/- from me before touching FIP for further repairing process.
I am not in possessions to spend Rs 6, 500/- towards repairing cost of FIP.
AND at last it is again still request that please look into the matter and manage to resolve my ongoing issue in your workshop. Taking these things into the consideration and request you people to discuss the issue with TATA MOTORS and solve my ongoing problem.
Thanking you,
Yours truly,

Dinesh Mehta. Mail I/D- [protected]@yahoo.co.in
Copy forward – consumer complaint.in regarding TATA MOTORS.