[Resolved]  Tata Motors — Xeta Car creating problems

Address:

Gurgaon, Haryana

This is in reference my car Tata Indica Xeta that has been creating problems since I had bought it. The car was purchased on 17th may, 08. When it was given from the first day itself, the car has been creating problems. Th car engine has been changed even though its just two years of its working.

I had bought the Indica xeta vehicle no HR 26AT2367, chasis no. 600631ASZP14623 from Shrinathji Motors in May 2008. I was offered Rs. 10,000 discount if I purchased 2007 model. In order to save money, I agreed as manufacturing year did not matter as long as it is manufactured by Tata Motors.


Unfortunately my experience with Shrinathji motors has been a nightmare and as per the details as below, I have been clearly cheated by Tata Motors.


The car was delivered 2 days after the purchase as was told PDI is not done – for a car whose purchase process was two months long and the entire dealership knew of its delivery date.


There has been always problem with self - start from the date of purchase, which I had tried to inform the works manager, but this dealer could never sort out this problem. Whenever I had gone to shrinathji motors for service they would only empty the petrol and the check engine light remained on. THIS PROBLEM NEVER GOT SORTED OUT. In meantime I decided to go to Dhingra Motors who sorted out little bit of problems.Their service was far better than srinathji motors.



During December, the car faced battery problem and it was found that Shrinathji, during the delivery of the car had never given me warranty card. When informed Shrinathji motors turned deaf year to the issue. I then contacted Exide battery who informed us that that warranty has been expired and they cannot help. So I have to purchase new battery worth Rs 5000/-. During these months, self problem continued and Dhingra Motors kept the car for 3-4 days so that they could identify and sort the problem.


Further the car heated up and would not start. So I had gone to Dhingra Motors who solved my problem as it was within the warranty time. I was told by the dhingra that coolant which was replaced is still in his name as he was not aware of the warranty of the car. The mechanic had to bear the expense as he told me. In this time I was informed that the warranty of car has expired and I had tried to reason him that since I had bought the car during May then it should be valid till 18 months. They informed me that this can be sorted out only with Srinathji motors as they have not updated anything of this sort in the system. Someone also informed that the car was sold to somebody but as there were perennial problem, he returned back to the dealer. The self problem could not be sorted out and dhingra motors told me to contact shrinathji motors.

The Vehicle to undergo yet another PDI by Tata Motors engineer, If the vehicle is declared problematic by your company, It must be replaced.

d. It is illegal to sell a new car [despite year of manufacture being older] from a showroom with NO WARRANTY on VEHICLE or BATTERY.


Recently, the xeta has again created problems. Even though i had consulted Dhingra Motors who siad there was leakage in radiator & gear box problem and i have to borne Rs 14,000 for the repair. I cant afford this. I again had problems when it didnt start with petrol, i refered to Delta automobiles, gurgaon. They said it was due to Injector has been blocked. With two different versions of my car problem, pls tell me what should i do. I am totally confused and i think the solution is that i should return back the car to the tata motors only, when i am bearing a cost of Rs 5000/- every month besides my conveyance cost.

I think I dont need a car and want to return it back to Tata Mpotors. There has been fault in the car and request you comepensate the reamaining EMI which is left. It is useless for me to have a car and i have to travel by private taxi.


At your position, you will understand how I am being harassed with all the car problems. You must be aware, for salaried person, this is hard earned money and if one buys brand new car, one expect that it will be free of problems for at least next 10 yrs. You can imagine, what I have been facing when the car is just 2 years old and you can imagine, what problem i will face when it is over 5 yrs old car. I had opted Tata Car as it's a big brand and Tata brand stands for quality, you would definitely not allow customer to think of negative of your brand.


Regards
Sowmya
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