| Address: | Lucknow, Uttar Pradesh |
My Father Mr. O.P Chaturvedi is owner of Nano car (UP 32 DE 2821), which suffered through an accident last month. I claimed Insurance from New India Insurance company, whose Regional manager Mr. Rajeev Kohli has agreed for the claim and my car is under repair for more than one month at Tata Goldrush Service Centre, Ismailganj Lucknow. Two days ago the the company representative K.P Srivastava called us to collect the car as it is repaired and ready for delivery and make payment of nearly Rs 3000 after the insurance claim, but when we visited the service centre on 19/06/2012, our car was not ready, and we were made to wait for hours, yet they were not giving us our car. When my father questioned them about the delay and why they called us if the car was not ready and they were not willing to deliver the car by that time, Mr. K.P Srivastava of Tata Goldrush Service centre made unacceptable excuses and he along with one of his colleagues in started to use harsh words/ offensive language and abuse and they shouted on my father, they said that now they will not give us our car until we pay them Rs 22000 (major amount of which comes under insurance cover and which is supposed to be provided by insurance company). Mr. K.P Srivastava of Tata Goldrush Service Centre called us four times in last one month saying that our car is ready for delivery but each time when we visited there, our car was not repaired under the insurance claim and he send us back empty handed (without delivering the car) four times and made promise to us for calling us again after the car gets ready. This is limit of customer harassment and the insult of my 75 year old father is more pathetic. I want court and you to take strict action against Mr.K.P Srivastava (who harassed us) and his colleague (Name unknown) who used abusive and insulting language for my father. I could not record the whole incident but with my camera phone I have recorded some part of the incident in which Mr. K.P Srivastava and his colleague harassed and used abusive language for my father and they stopped to shout and use abusive language when they realised that i am recording it with my cell phone camera yet Mr. P. K Srivastava bullied by saying that he has seen many people like me and no authority can do anything about him and his wrong doings even if i record and show his bad behaviour in front of anybody in the world. In recording attached to this mail Mr K P Srivastava is sitting in chair wearing red check white shirt and his colleague who used also used harsh words for my father leaves his chair and goes out of the office, he is wearing white shirt. Mr K.P Srivastava and his coleague insulted me and my father by saying so many harsh words and things and called his guards to throw us out of the office without delivering us our car, This is not expected from any service provider or dealer towards his customer. I want the most strict action to be taken against them legally. They have denied to give us our car back, harassed us and used abusive language for me and my father in front of all office the proof of which is the video attached within this electronic mail.
VIDEO LINKS
1.http://www.youtube.com/watch?v=4zr4xlYU0vQ&feature=g-upl
2.http://www.youtube.com/watch?v=Mm7k1NTdLSA&feature=g-upl
Pushpendra Chaturvedi
Mobile; [protected]
Lucknow
Uttar Pradesh Was this information helpful? | 
