[Resolved]  Tata Motors — non delivery of vehicle on time

Address:

Jhansi, Uttar Pradesh

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From: SUJEET KOHLI <[protected]@yahoo.co.in>
Subject: Fw: Re: no answer yet
To: [protected]@tatamotors.com
Cc: [protected]@tatamotors.com
Date: Tuesday, 29 March, 2011, 3:02 PM




--- On Tue, 29/3/11, SUJEET KOHLI <[protected]@yahoo.co.in> wrote:


From: SUJEET KOHLI <[protected]@yahoo.co.in>
Subject: Re: no answer yet
To: [protected]@tatamotors.com
Cc: [protected]@tatamotors.com
Date: Tuesday, 29 March, 2011, 2:45 PM



DEAR SIR ,
SINCE YESTERDAY I HAD MAILED YOU 4 TIMES CALLED MR VIKAT AT LUCKNOW 5 TIMES AND SMS MR VIKAT 2 TIMES FROM 28 /03/2011 BUT I AM STILL WATING FOR THE ANSWER

WHAT A CUSTOMER CARE --- TATA MOTORS

THIS REALLY INTENSIFY THE MATTER AND FORCED ME TO SAY THAT TATA IS
LOOSING THE MARKET REPUTATION.

THIS MATTER SHOULD BE TAKEN IN OPEN FORUM (PUIBLIC ) TO MAKE INTENSIONS OF THE COMPANY CLEAR


SUJEET


dear sir , dt 28/03/11

since moring i have being troubled and is every time insisted to take my booking money back for one of the staff of JmK jhansi stating he will not diliver the vechical to me the name is mr deepak i can't understand the reason kindly look into the matter which is till this time is not in your urgent books . i request you sincerely for the same.

sujeet

--- On Mon, 28/3/11, [protected]@yahoo.co.in <[protected]@yahoo.co.in> wrote:


From: [protected]@yahoo.co.in <[protected]@yahoo.co.in>
Subject: RE: SUJEET KOHLI
To: "[protected]@tatamotors.com" <[protected]@tatamotors.com>
Date: Monday, 28 March, 2011, 1:37 PM


Dear sir ,

As per discusion with mr vikat on his cell no i went to jmk jhansi dealer but i did not found any satisfactory answer more over the per they are not even talking in proper manner and are inisting me to take my bookig back is this the way multi natinal company behave and is this the customer care take place

Kindly respond earilest

Sujeet



Sent from my Nokia phone
-----Original Message-----
From: [protected]@tatamotors.com
Sent: 25/03/2011 4:09:07 pm
Subject: SUJEET KOHLI


Thank you for writing to us.



We are in receipt of your email dated 25.03.11. At the outset, we regret
the inconvenience caused to you.



The matter has been immediately taken up with our Regional office,
Gurgaon / Area office, Lucknow with a request to look into the matter on
priority and arrange to do the needful at the earliest.



In case of any further assistance, please feel free to contact Mr. Vikat
Banodkar, Territory Manager on[protected].



Assuring you best of our services.



Thanking you

For Tata Motors



Customer Care Team

Mumbai





________________________________

From: SUJEET KOHLI [mailto:[protected]@yahoo.co.in]
Sent: Friday, March 25, 2011 3:48 PM
To: CUSTOMERCARE ( TML )
Subject: un satasfied



DEAR SIR ,
<http://in.mc949.mail.yahoo.com/mc/compose?to=[protected]@tatamotors.co
m>

I BOOKED MY VISTA DISEL IN JHANSI
(COLOR AFTER GLOW) THEY ASKED ME FOR THE BOOKING AMOUNT I PAID THEM
25000/- RS ON 20 MARCH 2011 NOW THEY SAY THAT THE COLOR I CHOSE IS NOT
AVAILABLE WITH THEM AND WILL BE AVAILABLE ON 6 APRIL 2011 AND ALSO
COMENT THAT THE CAR WILL BE GIVEN TO ME ON THE PRICE WHICH WILL BE HIKED
ON 1ST APRIL WHEN I RESISTED THEY TOLD ME TO TAKE MY BOOKING AMOUNT BACK
.

1. IS THIS THE WAY TO TREAT THE CUSTOMERS

2. IS THE PROBLEM OF COLOR IS MY AND WILL I HAVE TO BEAR IT & WHY ?

I AM NOT HAPPY WITH THE COSTUMER DEALING OF THE STAFF
<http://in.mc949.mail.yahoo.com/mc/compose?to=[protected]@tatamotors.co
m>

kindly reply for the same

sujeet

[protected]



--- On Fri, 25/3/11, [protected]@tatamotors.com <[protected]@tatamotors.com> wrote:


From: [protected]@tatamotors.com <[protected]@tatamotors.com>
Subject: RE: Open Forum Query from Corporate Website
To: [protected]@yahoo.co.in
Cc: [protected]@tatamotors.com
Date: Friday, 25 March, 2011, 12:53 PM


Dear sir,

Thank you for having written to us. We are forwarding your complaint to
our Customer Care team ( [protected]@tatamotors.com ), with a request
to contact you immediately.

Kind regards,

Yours sincerely,

Arup Mukherjee
Assistant General Manager
Corporate Communications

-----Original Message-----
From: SUJEET KOHLI [mailto:[protected]@yahoo.co.in]
Sent: Thursday, March 24, 2011 7:47 PM
To: MUKHERJEE A S [ Assistant General Manager (Corp Comm) , Mumbai
Corporate , Mumbai ]
Subject: Open Forum Query from Corporate Website

Reply-To: SUJEET KOHLI <[protected]@yahoo.co.in>
X-Mailer: PHP/5.1.6

X-Priority: 1

X-MSMail-Priority: High



Subject - Open Forum Query from Corporate Website
First Name - SUJEET
Last Name - KOHLI
Company -
Designation -
Address - 897 KHATI BABA JHANSI
Pin / Zip - 284003
Country - India
Contact Number - [protected]
Fax -
Email - [protected]@yahoo.co.in
Comments - DEAR SIR , I BOOKED MY VISTA DISEL IN JHANSI
(COLOR AFTER GLOW) THEY ASKED ME FOR THE BOOKING AMOUNT I PAID THEM
25000/- RS ON 20 MARCH 2011 NOW THEY SAY THAT THE COLOR I CHOSE IS NOT
AVAILABLE WITH THEM AND WILL BE AVAILABLE ON 6 APRIL 2011 AND ALSO
COMENT THAT THE CAR WILL BE GIVEN TO ME ON THE PRICE WHICH WILL BE HIKED
ON 1ST APRIL WHEN I RESISTED THEY TOLD ME TO TAKE MY BOOKING AMOUNT BACK
.

1. IS THIS THE WAY TO TREAT THE CUSTOMERS

2. IS THE PROBLEM OF COLOR IS MY AND WILL I HAVE TO BEAR IT WHY

I AM NOT HAPPY WITH THE COSTUMER DEALING OF THE STAFF



KINDLY REPLY - MY CELL [protected]

DEALER - JMK MOTERS JHANSI

EMAIL - [protected]@yahoo.co.in

[protected][protected][protected][protected]
[protected]--------
Technical Data
[protected][protected][protected][protected]
[protected]--------
Date - 24 March, 2011, 7:47 pm
IP - 27.56.0.249
Browser - Mozilla/4.0 (compatible; MSIE 6.0; Windows NT
5.1; SV1; .NET CLR 2.0.50727)
[protected][protected][protected][protected]
[protected]--------
[protected][protected][protected][protected]
[protected]--------





--- On Tue, 29/3/11, SUJEET KOHLI <[protected]@yahoo.co.in> wrote:


From: SUJEET KOHLI <[protected]@yahoo.co.in>
Subject: no answer yet
To: [protected]@tatamotors.com
Cc: [protected]@tatamotors.com
Date: Tuesday, 29 March, 2011, 9:50 AM


dear sir , dt 28/03/11

since moring i have being troubled and is every time insisted to take my booking money back for one of the staff of JmK jhansi stating he will not diliver the vechical to me the name is mr deepak i can't understand the reason kindly look into the matter which is till this time is not in your urgent books . i request you sincerely for the same.

sujeet

--- On Mon, 28/3/11, [protected]@yahoo.co.in <[protected]@yahoo.co.in> wrote:


From: [protected]@yahoo.co.in <[protected]@yahoo.co.in>
Subject: RE: SUJEET KOHLI
To: "[protected]@tatamotors.com" <[protected]@tatamotors.com>
Date: Monday, 28 March, 2011, 1:37 PM


Dear sir ,

As per discusion with mr vikat on his cell no i went to jmk jhansi dealer but i did not found any satisfactory answer more over the per they are not even talking in proper manner and are inisting me to take my bookig back is this the way multi natinal company behave and is this the customer care take place

Kindly respond earilest

Sujeet



Sent from my Nokia phone
-----Original Message-----
From: [protected]@tatamotors.com
Sent: 25/03/2011 4:09:07 pm
Subject: SUJEET KOHLI


Thank you for writing to us.



We are in receipt of your email dated 25.03.11. At the outset, we regret
the inconvenience caused to you.



The matter has been immediately taken up with our Regional office,
Gurgaon / Area office, Lucknow with a request to look into the matter on
priority and arrange to do the needful at the earliest.



In case of any further assistance, please feel free to contact Mr. Vikat
Banodkar, Territory Manager on[protected].



Assuring you best of our services.



Thanking you

For Tata Motors



Customer Care Team

Mumbai





________________________________

From: SUJEET KOHLI [mailto:[protected]@yahoo.co.in]
Sent: Friday, March 25, 2011 3:48 PM
To: CUSTOMERCARE ( TML )
Subject: un satasfied



DEAR SIR ,
<http://in.mc949.mail.yahoo.com/mc/compose?to=[protected]@tatamotors.co
m>

I BOOKED MY VISTA DISEL IN JHANSI
(COLOR AFTER GLOW) THEY ASKED ME FOR THE BOOKING AMOUNT I PAID THEM
25000/- RS ON 20 MARCH 2011 NOW THEY SAY THAT THE COLOR I CHOSE IS NOT
AVAILABLE WITH THEM AND WILL BE AVAILABLE ON 6 APRIL 2011 AND ALSO
COMENT THAT THE CAR WILL BE GIVEN TO ME ON THE PRICE WHICH WILL BE HIKED
ON 1ST APRIL WHEN I RESISTED THEY TOLD ME TO TAKE MY BOOKING AMOUNT BACK
.

1. IS THIS THE WAY TO TREAT THE CUSTOMERS

2. IS THE PROBLEM OF COLOR IS MY AND WILL I HAVE TO BEAR IT & WHY ?

I AM NOT HAPPY WITH THE COSTUMER DEALING OF THE STAFF
<http://in.mc949.mail.yahoo.com/mc/compose?to=[protected]@tatamotors.co
m>

kindly reply for the same

sujeet

[protected]



--- On Fri, 25/3/11, [protected]@tatamotors.com <[protected]@tatamotors.com> wrote:


From: [protected]@tatamotors.com <[protected]@tatamotors.com>
Subject: RE: Open Forum Query from Corporate Website
To: [protected]@yahoo.co.in
Cc: [protected]@tatamotors.com
Date: Friday, 25 March, 2011, 12:53 PM


Dear sir,

Thank you for having written to us. We are forwarding your complaint to
our Customer Care team ( [protected]@tatamotors.com ), with a request
to contact you immediately.

Kind regards,

Yours sincerely,

Arup Mukherjee
Assistant General Manager
Corporate Communications

-----Original Message-----
From: SUJEET KOHLI [mailto:[protected]@yahoo.co.in]
Sent: Thursday, March 24, 2011 7:47 PM
To: MUKHERJEE A S [ Assistant General Manager (Corp Comm) , Mumbai
Corporate , Mumbai ]
Subject: Open Forum Query from Corporate Website

Reply-To: SUJEET KOHLI <[protected]@yahoo.co.in>
X-Mailer: PHP/5.1.6

X-Priority: 1

X-MSMail-Priority: High



Subject - Open Forum Query from Corporate Website
First Name - SUJEET
Last Name - KOHLI
Company -
Designation -
Address - 897 KHATI BABA JHANSI
Pin / Zip - 284003
Country - India
Contact Number - [protected]
Fax -
Email - [protected]@yahoo.co.in
Comments - DEAR SIR , I BOOKED MY VISTA DISEL IN JHANSI
(COLOR AFTER GLOW) THEY ASKED ME FOR THE BOOKING AMOUNT I PAID THEM
25000/- RS ON 20 MARCH 2011 NOW THEY SAY THAT THE COLOR I CHOSE IS NOT
AVAILABLE WITH THEM AND WILL BE AVAILABLE ON 6 APRIL 2011 AND ALSO
COMENT THAT THE CAR WILL BE GIVEN TO ME ON THE PRICE WHICH WILL BE HIKED
ON 1ST APRIL WHEN I RESISTED THEY TOLD ME TO TAKE MY BOOKING AMOUNT BACK
.

1. IS THIS THE WAY TO TREAT THE CUSTOMERS

2. IS THE PROBLEM OF COLOR IS MY AND WILL I HAVE TO BEAR IT WHY

I AM NOT HAPPY WITH THE COSTUMER DEALING OF THE STAFF



KINDLY REPLY - MY CELL [protected]

DEALER - JMK MOTERS JHANSI

EMAIL - [protected]@yahoo.co.in

[protected][protected][protected][protected]
[protected]--------
Technical Data
[protected][protected][protected][protected]
[protected]--------
Date - 24 March, 2011, 7:47 pm
IP - 27.56.0.249
Browser - Mozilla/4.0 (compatible; MSIE 6.0; Windows NT
5.1; SV1; .NET CLR 2.0.50727)
[protected][protected][protected][protected]
[protected]--------
[protected][protected][protected][protected]
[protected]--------





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