[Resolved]  Tata Motors — Service Failure

Address:

Mumbai Suburban, Maharashtra

Sir

I would like to first intimate you the policy of Tata Motors copied from Tata Motors site

Quality servicing / repairs of your car!

Free repair of the complaint that reappears within 3000 kms or 1 month (whichever is earlier) after being attended at this set-up.


With this as a background i wish to lodge a strong complaint on what you say and whats been happenening on the actual ground.

I own a Tata Indigo MH 01 MA 1877 bought in 2003 specifically because I wanted to buy an Indian Car.

I gave the car for serviing at Delta Motors New Delhi on 22 May 10 at 78387 kms for 80000km servicing (detailed servicing if you read the manual)and a complaint that the car was heating because the coolant was not staying in the auxillary water tank. Specific complaint of car heating recorded and accordingly the repairs were undertaken.

Change of tank (for no reason because it wasnt cracked)
Change of 6 litres lub oil
Change of hose and coupling

All these activities were paid for in addition to servicing charges.

The car was transfered to Mumbai by transport on 23 May 10 and recahed Mumbai on 01 Jun 10. On 4 Jun 10 exactly the same problem happened and the coolant leaked and car got heated. It was detected immediately and remedial measures of cooling the engine were taken. The car was slowly and gradually brought on 5 Jun 10 to Om sai Motors malad Mumbai. The incident of servicing was reported to them. To this effect the service advisor of delta Motors was made to talk to service advisor of Om sai Motors.

Om sai motors indicated that the water pump is leakeking and will charge 3500 for the same. I did ask O sai as to how did this happen within 170kms tavel and less than 10 days of a major servicing. he indicated that probably they did not rectify the defect. When i asked Delta Motors he said that they did not check tank and it may be a new defect.

Complaints

1. As far as I am concerned this was the same defect with exactly the same thing happening earlier when I reported it to delta Motors. Should they check or not check. Why was temporary repairs undertaken.

2. did it mean that the tank. the pump. the hose and coupling all failed at the same time? Too much coincidence. Or were false repairs undertaken.

3. In a major servicing with the defect being clearly pointed out what is the role of the Service Center.

4. The efforts of wasting 3 hours in cooling the car and tthen wasting a fll day to get it to service center is besides the point.

5. It is easy for the service center to say that this is a new defect.

redressel

I would request you to kindly offer me a solution to this issue.

My expectations

1. No more payments for the same defect
2. Delevery of the car at my house

My options

I will not take delivery of the car till the issue is not resolved and any delays beyond 07 Jun 10 will qualify for liquidated damages.


regards

swapnil
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