[Resolved] Tata Nano — "Don't Care" attitude of K.H. Motors, Indiranagar, Bangalore

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acharyaram9

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

1) The audio system (TAKARA), which was forced upon me for installation, is over-priced and the audio speakers on the rear doors, which was promised, has not been installed. When I pointed out this problem, they bluntly refused to install the speakers and told me to do whatever I like. This attitude is not conducive with a group like yours. Please do the needful at the earliest.

2) After a month’s usage, I found a lot of rattling noise on the left side of the dash board. Further, at slow speeds, the engine kept getting cut off. When I try to start the car after this, it does not start that easily, creating a chaos in the traffic. The clutch has to be re-adjusted, so also the gear box which does not engage properly, especially in the reverse gear. The starter also needs to be looked into. Subsequently, as promised, they sent a driver, picked up my car, took it to the factory for necessary action. But I was shocked to observe that nothing has been done except using my entire fuel. When I again complained to your dealer (KHT Motors, Bangalore), they said that it is not their business and I should take it straight to the factory which is 20 Kms from my residence. This “Don’t Care” attitude should be taken into consideration in the business point of view. By this complaint, I request you to immediately attend to this issue, do the needful and also advice your dealer to be more polite with senior citizens like me.

Please note that as promised, the car (for either repair or service) must be picked up from my residence and brought back after the repairs.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

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AvinashRao9

from Mumbai, Maharashtra

I agree with you Mr.Acharya. Today I went to get a new car in KHT Motors, Indiranagar, and I must say, they have a very un-customer friendly way of dealing with things. There is this very rude and loud mouth talking Manager Mr.Rajesh Diwan (supposed to be the Branch Head) throwing all technical jargon and acting too smart (just because he's studied law it seems). For a first timer who had gone there to purchase a car, I was stunned to see his way of talking to a customer. Doesn't he realize that that his salary comes from customer like us who pay from our hard earned money to buy their products and then get this type of responses?! Shame to them. Isn't making the customer feel important in every transaction? Isn't there a moral obligation there, not just a financial one? Someday he will learn from his karma. What goes around comes around. When God judges us, all law and rules are set aside, only the humanity is there for judgement.
Well to make a long story short, I personally tore up all the documents given and took back all mine (who knows for what sinister purpose they may be using these if in their hands?!) and walked out from the showroom and have decided never to buy anything from there ever again. I have been to many dealers in my search for a car, but no one has made a customer feel like a piece of garbage, that too at the initial point of sale itself. I wonder how they deal with customers once they have bought the product?!! God save us! Your case seems to have highlighted this in it's true essence. Thank you sir for your review!

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AvinashRao4u1nly

from Mumbai, Maharashtra

I agree with you Mr.Acharya. Today I went to get a new car in KHT Motors, Indiranagar, and I must say, they have a very un-customer friendly way of dealing with things. There is this very rude and loud mouth talking Manager Mr.Rajesh Diwan (supposed to be the Branch Head) throwing all technical jargon and acting too smart (just because he's studied law it seems). For a first timer who had gone there to purchase a car, I was stunned to see his way of talking to a customer. Doesn't he realize that that his salary comes from customer like us who pay from our hard earned money to buy their products and then get this type of responses?! Shame to them. Isn't making the customer feel important in every transaction? Isn't there a moral obligation there, not just a financial one? Someday he will learn from his karma. What goes around comes around. When God judges us, all law and rules are set aside, only the humanity is there for judgement.
Well to make a long story short, I personally tore up all the documents given and took back all mine (who knows for what sinister purpose they may be using these if in their hands?!) and walked out from the showroom and have decided never to buy anything from there ever again. I have been to many dealers in my search for a car, but no one has made a customer feel like a piece of garbage, that too at the initial point of sale itself. I wonder how they deal with customers once they have bought the product?!! God save us! Your case seems to have highlighted this in it's true essence. Thank you sir for your review!

Reply

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