Tata Photon+ — Abruptly deactivation of line

Address:

Bangalore, Karnataka

Hi,

I am Tata connection holder from last 5 years. Some time I used Tata Wimax, sometime Photon+ and so on.

On 3rd Feb 2012 I acquired a new Photon+ connection. While getting this connection I informed executive that please do not send your associate for verification for next 15 days because I am going out of station but I am reachable on my phone. The executive was agreed upon.

7 days later I suddenly find my Photon+ account deactivated. I called to customer care and they said that you were not reachable on your phone and that is why we deactivated. Finally, I came to know that the person who was trying to call me did not prefix "0" on my cell phone number. This is just a commonsense. However it was communicated earlier that I am not in town, they tried calling me in the local region (998686xxxx) and not with (0998686xxxx). Eventually they disconnected my line. After so many follow-ups, I got my line activated however I lost a day of internet connectivity and due to that my office work got affected. Because I was out of town I was completely dependent on internet for my office work and a day of disconnectivity cost me in thousands.

Another instance, on 22 Feb 2012, one associate of Photon+ calls me and asks me all my details and finished background verification. He informs me that if someone calls you, you please inform that he came to my residence and completed the verification formalities. Suddenly I see my line deactivated again on 25 Feb 2012. I do follow-ups again and finally find that the person has entered my office and residence address as same and due to that the background verification failed and line got deactivated. I tried to follow-up but all in vein. Since it was Saturday, nothing happened on Sunday (26 Feb 2012), too. Now, today (27 Feb 2012, 3:16 PM) too, I still see my line is deactivated and my work is affected. I am losing thousands and impression at work.

Finally, I just want to tell you that because of Tata's executive’s mistakes, their non-integrity work, and lack of commonsense I am suffering. I am not going pay any bill for this month and I'll lodge a complaint in consumer court Bangalore, India.

Thanks,
Pratik.