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[Resolved]  Tata Photon+ — Device not activated

I have faced lot of problem. The dealer sent the representative to my place based on my request to tata photon customer care. After I bought the photon, he said witn in 12 hoours it will get activated.
I keep on chasing them till date no one has reponded. First they said that it wil get activated in couple of days, later on they said that there some problem in application and later on they said that they will refund the money. One good thing which I did was I have placed check on hold and asked them to collect there device, but the amount of dis satisafaction from Tata is lot. and never want to be a Tata Indicom user.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  10 CommentsShareTweet


Tata Photon — Device not activated

I too faced the same problem. The dealer sent the representative to my place based on my request to tata photon customer care. After I bought the photon, he gave me a number to call for activation. But since that day I am trying nobody picks up the phone.

To make it worse its extremely hard to get to Tata photon cutomer care. They are always busy.

Delaer Firm:
ARP Teleservices
71-A, Taimoor Nagar, New Friends Colony,
New delhi-65, Near Ashram Chowk
Mob: [protected], [protected]
I sugest never buy a photon..
same experience on my end with tata photon they harrassed me for almost 2 months ...
I had photon+ connection on 13.7.2009. In the beginning it was working very fast. But all of sudden it stopped working since 10.8.2009. I tried customer care (No.[protected]) but fail to contact them. In view of this may I request to look into the matter personally or cancell my connection. Thanks,

[protected] (M)
I have recently purchased a tata photon+ usb card and having hell of a time to get it activated. No one from the company has contacted me and all their customer service numbers leads to some other dept other then the ight one. I have made more than 100 calls but of no use. Tata indicom is a sick company. My advise to readers is to not to be fooled by these crooks
Just like all of you, I had a lot of problem in the begining.

Then I sent email to all the big officials of Tata Telecommunications including the owner/President Ratan Tata and various ministries and regulatory organizations.

Since then I got everything working in good condition/speed. On my suggestion they even established a 1-800 toll free number to Photon+ customers who are not using the tata cell phone. Now you can suspend your HSIA upto four months without any charge if you are going out of the country. You can get full customer service at[protected] but only during office hours. I am planning on getting them to have this number available 24/7.

When I was not getting proper signal all the time they even installed a special booster antena on the roof of the building I lived in.

You have to deal with them very strictly and claim your rights as a customer.

Write to all the big bosses of Tata in detail about your bad experiences and your frustration and they will be on their feet to provide satisfactory services.

There is no point in fretting and fusing in your home/office take some solid action.
S. David
proceduore of see the bill of photon+ from internet & mobile
My photon + no. is [protected], I received bill very high, roming chages is also added. Roming chages is applicable for my connection. Please give details of my plan.

Thanks & Regards,


Photon+ — Not activated

They come, give their sales talk, take the money and go away. And then, we have to chase them and no action. Their boss gives his phone number "Any time give me a call if you have any problem" and then he doesn't answer the phone.

How can this go on, cheating and harassing customers? Will this ever end. Its not just Reliance or Tata - they are all the same.

Shame of them for saying they are Indian!
I have also got the photon hardware but the same is not activated. It has been three weeks and no activation. Some person did come to verify our address and other details, but the activation is still not done.
GOD only knows when the same shall be activated. Tried calling but in vain!!

taking money from postpaid customer

not responding to customer call rude behavior to the customer . taking money from customer .

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    2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
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