[Resolved]  Tata Photon+ — legal notice, Phone harrassment, hell customer service, unprofessional/unethical practices

Address:

Hyderabad, Andhra Pradesh

First of all, sincere request to all NOT TO GO FOR TATA Photon+ device for internet connection. Though TATAs are known for high ethical standards & quality, the tata teleservices, in particular tata photon guys are exception to this. These guys are cheaters, customer services guys are . It is a hell service.

I have taken this service last year somewhere in Sep (number [protected]) and have hardly used for 2 months and requested to cancel the service as the billing is not honest as promised, nor do the committed speed. Though I had to incur loss for being paid for the device 2200 Rs ...I have opted to cancel the service. The agent who came to deliver the device actually told me, if I'm not satisfied I can return this device and get the pro-rated money back by cancelling the service. Forget about device money, the customer care guys didnt cancel the service inspite of n number of calls made/emails exchanged..moreover received bill after bill with penlaty amounts.

I have had N number of discussion with customercare guys and had to explain each time the whole story and every time new person listens and same thing repeated....I made it clear that since you didnt keep your promise of speed, I'm ok to give back the device in lieu of the amount that is due from me...moreover this is what I was told by their agent initially. These guys as usual told me no way they can take back the device....It is not refundable, device is not transferable...and the tussle continued for few months and there was lull for few months....again somwhere in April, the calls, messages, emails started coming in for payment of pending amount.

Inspite of complaints, lenghty discussions, again the same harrasing calls are continuing till date. They dont have a proper process, tools to take care of "customer service" complaints and nor do responsible higher management who can address the customer concerns. Last month or so, they have sent me a legal notice from LV Vijay Shankar Associates(Hyd)... These photon & their legal org guys are initimidating, threatening, dis-honest, unprofessional with their customers/clients. I'm wondering how Rata Tata is allowing this to happen in this company, which is way below the TATA standards & of other Tata companies.