[Resolved] Tata Photon Max — not disconnecting service | |||
I have been trying to disconnect my tata photon max from more than a month now. but I have not been assisted by their department properly to get my connection disconnected. My photon number is [protected] and account number[protected]. I have tried every helpline number for the same but my efforts in vain. Last month some tata exective called me to pay the due bill. I told him that I am not using the service and trying for a disconnection but he wouldn't listen and said that the bill is already generated and I have to pay this bill. He gave me this number [protected] for the disconnection. I called but all I could hear was the IBR with no option for disconnection. A TATA agent came to collect the money and he gave me this helpline number [protected] but still I couldn't get to the costumer care so my problem was not solved. Finally i mailed for disconnection to TATA online. this is to inform that I have already paid the bill of June against my will, without using the service and even trying to disconnect, but they have generated the bill again. Today I got a message that I have to pay Rs.1151 which is not even my bill plan. I was using a plan of Rs.654. how can they even change my plan? why TATA not disconnecting my connection and generating the bill again and again. you are requested to look into this matter and kindly disconnect my connection. sincerely Shivam Sharma Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Please throw the modem in dustbin either u will regret, Customer care of tata photon sucks a big time.
Dear Customer,
As per the discussion, we would like to inform you that as per our records we found that the cancellation request docket number[protected] has been registered on 19-JUL-2013 and your connection will be cancelled within 15 days.
Further, we would like to inform you that there is an outstanding amount of Rs. 1151/- in your account and request you to clear the same ASAP.
Thanks and Regards,
Customer Care
Tata Docomo.
As per the discussion, we would like to inform you that as per our records we found that the cancellation request docket number[protected] has been registered on 19-JUL-2013 and your connection will be cancelled within 15 days.
Further, we would like to inform you that there is an outstanding amount of Rs. 1151/- in your account and request you to clear the same ASAP.
Thanks and Regards,
Customer Care
Tata Docomo.
Last time when I paid the outstanding of 654 I was assured that my photon will be disconnected yet they generated the bill again and not 654 but 1151. Am I a fool? I will not pay the amount this time. my photon is in the box, no one is using it but your executive is lying to me saying that you are still using the photon. I have even uninstalled the photon software.
Hi Shivam, I am facing the same problem like you in relation to the tata photon problem request you to get in touch with me Name: Jayan Mathews Contact: [protected] need you advice in case you have been successful in getting the connection disconnected. I had disconnected my connection in June but kept on recieving bills for July and August and now see to have accumulated a charge of 1343 inspire of not using their service.
in case not would suggest a joint action as it may be a case with many customers
in case not would suggest a joint action as it may be a case with many customers
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
1010
Pending
0
Resolved
540
2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
View all Tata Photon contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.