Tata Photon Plus — Useless customer care

Address:

Bangalore, Karnataka

I have taken a tata photon plus on 30th of july 10, my device MIED no. is A000001AA3FB47. I have requested for the details of the device in net and one Mr. Munendra from Prithvi infocom agency brigade road called me stating he is from tata. He offered me the device and i booked it blindly thinking that Photon is the gadget of the year. I have submitted all the documents to them as requested by them & my device got activated two. That was the only day I enjoyed Tata photon as i experienced speed. Since then, I am suffereing. The speed went down on the 2nd day itself to 20-30 kb and I recieved call from tata (sajitha)stating that they need passport scan copies too as they hv to submit before 31st evening or else my device will be disconnected. I have taken trouble and sent it to them and they assured all documents are in place. Next day itself my device got disconnected on 1st or august.

I have already made complaints to them several times ( ref docket no.[protected] but all are coming up with a new response and reasons. I have submitted the agency no. to them and delivery boy no. also. It was promised to me that within 24 hours my service will be activated because documents has not reached HO. One guy said you have not recieved the Invoice yet, it will be activated once you recieve that, one Gentleman Mr. nagraj called me yesterday evening and connected me to the delivery boy through conference and promised within 15-20 min service will be activated. Not surprising one lady called me half an hour back stating that your rental agreement needs to have notory seal thats why your tata photon plus is deactivated.

I am fed up with the customer care now. Because all are just responding to my calls but nobody is giving me a solution.

Everyone please be carefull Tata photon carrys speed and they will screw you with much faster speed.