[Resolved]  Tata Photon Plus — VERY LOW SPEED

Tata Photon + — Very Low Speed

I bought a Tata Photon + on 31st July 2009 having number [protected] and account number[protected].

After using the photon I found that speed is very very low. I contacted customer support they gave me various settiing but couldnot increase the speed. The speed I was getting was in the range of 100 to 300 kbps. This was tested from the website provided by Tata support executive. The complaint was registered vide email on august 10 2009 vide docket number[protected].

Various executive visited my house, changed various setting in the computer but could not increase the speed. They checked with 2-3 computers at various locations in house and even used their own laptop to check but of no avail.

On complaining to nodal office on august 11 2009 he closed the call informing me that speed between 256 kbps to 600 kbps is Ok. and had no explanation why my Photon is working so slow.

On appealling to to Applleate Authority vide no.[protected] dated 14th October 2009 I am yet to receive any answer.

I hv stopped using the connection and is running around to get my refund from the comapny, for this expensive white elephant where the ad claims speed upto 3.1 MBPs but comapny says it is not possible.

I totally agree with you. I am also facing the same problem. The company executives them self said that there was a network issue in my area and the problem was from their end, but still they dont have any provision of returning the modem for which we pay almost Rs. 4k. Really sick and tired of their service.

Dear customer

Greetings from Tata Indicom!

We sincerely apologies for the inconvenience caused to you.

Please be inform that your connection is in temporary suspension due to non payment hence we request you to kindly pay the current outstanding amount of Rs.1166 after which we will be able to assist you on your low speed concern on priority.

Should you require any further assistance kindly mail us at Customer.[protected]@tatatel.co.in

Regards,

Customer Care
Tata Indicom

They are only intrested in money. the complaint has remained unresolved for last 3 months. The complaint to appellate authority is still pending. But they want there money without resolving the complaint.

i am using this photon plus for about a month and a half and the speed was slow ,i tested it many times ,so was done on the phone by the call assistents.but of no use.someone was even ready to come to home but didnt respond .so please tell me how to get them physically to check the problem.

i have tata photon plus ( my TATA PHOTON NO. [protected]) its very low speed. i pay to tata 750 rent every month please solve my problems plzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Tata Photon Plus — Very Very Low speed

Good Day,

My complaint is about the Tata Photon Plus broadband service. i bought it 3 months back ever since i am suffering from the very very low speed. though the product promises high speed of 3.1 mbps but it is not giving more that 7~15kbps. i have complained few times but no use they just acknowledge ur complain& then after two day close saying it is resolved. actually it is not. it is the worst net service to use.

GUYS PLEASE DONOT USE TATA PHOTON PLUS , IT IS WORST NETWORK TO USE. BETTER BUY SOMEOTHER PRODUCT.

TATA PHOTON PLUS IS THE MOST WORST PRODUCT TO USE.

regards
ratan kaushik

This is just a statement always the company makes, I have the similar problem like this but my device speed keeps floating in between 0.09 mbps to 0.15 mbps, whenever i have compained regarding this customer care says we cann't take the complaint as it is prepaid account. How is it possible that customer care does not take complaint for prepaid. I have taken connection some four months back and the thrice(three days) the speed has crossed 1.2 mbps. And during my Postpaid period company never called back and the speed never crossed morethan 0.41mbs. I raised the complained by going to the store as of now i haven't recieved any call and nobody has come to me as i m handicap, even stating this to customer service they ask me to go to the outlet and lodge the complaint. The company which even doesnt think how a handicap person can go to outlet and lodge the comlaint.

My name is Shrikanth and my photon no is [protected] and the account no is[protected].
My mail ID is [protected]@gmail.com

Really tatal teleservice services are very poor and not trustworthy. Doesnt understand the emotion of the customer... Very sad and Very poor...

Tata Photon — very low speed

your product is not provide me sufficient promised speed for 3.1mbps pl rectified & set right the same

No luck buddy, tata photon have worst services
and now i am fighiting to close my tataphoton plus from last 2 months no luck
they are only increasing my bill

Sir,
I have purchased tata photon plus postpaid.I started using from last few days but i am getting less speed and due to the reason . i am not able to do any work using this please check and get it done at an earliest.

Tata Photon + No. [protected]
Mob no.[protected]