Tata Photon Plus — Bill Plan not changed

Address:

Chennai, Tamil Nadu

I have call Tata Photon Plus customer service on 29/04/2012 to raise a request to change my plan to 750 2GB Plan to 950 5GB unlimited plan that day the customer service rep assure that the plan will be changed from the next billing cycle i.e it will be reflected from 05/05/2012 but it will not happen. So I contacted the customer service they told irresponsible replay to me the CSR person said on 29/04/2012 you never make any call to Customer Service and he told your plan will be changed from June. I am not agreed with that at last he gave complaint # and told me that their rep will contact me before 08/05/2012. From their point of view I never made a call on 29/04/2012 means why they gave a complaint # and why the told me their rep will contact me to resolve this issue ?... They are playing with customer they are making customers fool this is not a fair..... Our government will take care of this kind of fraud customer service..... Everyone should know this peoples are not directly under Tata photon company some other BPO will doing Customer Support for Tata Photon so those CSR's will doing this kind of nonsense..