[Resolved] Tata Photon Plus — Bad Service | |||
Greetings, Hi, I am extremely unhappy with the kind of service provided by Tata photon for Borivali, Mumbai and i hope after reading this mail some of the respected responsible gents from TATA would take this matter seriously and bring a justified solution to my request ASAP. Details are as follows 1.Accnt no :[protected] 2.Tata doco: [protected] 3.Tarrif plan : photon plus unlimited 5gb @ 950 3.1 mbps 4.Subcribed Date since: 9th june 11 5. Subscribed name : Aruna Shetty Problems As stated above the plan subscribed is for 3.1 mbps speed and unfortunately since 7 months the download speed that has been provided is 20kbps. This was only identified when i personally checked the speed as this plan belongs to my sister who is not aware of it technically. After my investigation with her for timely payment of bills @ 950 /m and usage that has been always minimum less than 5gb. So, I launched an official complaint thru customer care as mentioned below Complaint Details 1.Complaint launch date 14th jan 12 2.Complaint tracking no[protected] --- (Gentlemen Mr. Chetan Metri, assured to resolve this issue by 17th jan 9.00pm) Complaint Status 1. On 15th jan 12 (3.10pm) Mr. shivraj pal [protected] (technical team) attended the call and diagnosed it as network problem and assured to forward this issue to their network team. 2. On 16th jan 12 (1.20 pm) i received a call from network team saying that they cant resolve this issue due to tata's internal coverage problem and it would take another 5 to 6 months. Upon which i asked the gentlemen to change my plan equivalent to the speed that they have been giving so far and to refund the difference of amount for same since subscription. This as per my opinion is merely a fraud. " if you know that you can give the speed of 3.1mb due to your technical coverage reasons then you must have intimated us that you wont be able to deliver the said service and would have left the choice to us to change the plan to lower speed and cost until you come up with the promised speed or allow us to change the service provider". Further, i have concluded the conversation by saying that my complain remains intact and unresolved and i expect a call from your senior to refund money for unused service and charge us only for the type of service that has been delivered so far. 3. As on today no one has called and i strongly urge to resolve this subject at the earliest possible to avoid further mental harrasement which may lead further escalations & complications. Hoping for your prompt response & solution Best regards Rakesh Shetty [protected] Note: "I have also copied the same to consumer court forum" Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
Comments
yes thanks for advice
Tata Photon Plus — Bad support
Guys please dont go with following link for buying tata photon plus..They r the worst cheater...these guys r just pathetic..they will give u the tata photon plus and will take ur docs for further processing..but after some days u r photon will be nt working reason..these guys not submitted ur doc to the concern department and hence ur photon plus has been blocked due to the documentation issue..so dpnt go with the below link:
http://tataindicomphoton.com/
Tata photon has has the worst customer in this whole universe, I was a victim of getting the device online. My device was never activeated and i am now tired of writing mails to customer [protected]@tatatel.com and calling the customer care...
please tell me who, s help me. my photon data card has been blocked and since last one weak i din't get active . i suggest for other people that please dont go for buying tata photon plus.
I AM ENCOUNTERING SOME ISSUE WITH MY INTERNET USAGE AND I COMPLAINED REGARDING THIS TO CUSTOMER CARE, WHO EVER RECIEVES THE CALL WIL TELL THAT THEY WILL GET BACK TO ME WITHIN 24 HOURS BUT THEY DONT. I AM FED UP WITH THIS.
Dear Customer,
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We request you to kindly provide us your Tata Photon connection details, e-mail id and your alternate contact number, which will assist us in doing the needful.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer Care,
Tata Docomo.
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We request you to kindly provide us your Tata Photon connection details, e-mail id and your alternate contact number, which will assist us in doing the needful.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer Care,
Tata Docomo.
Dear Mr. Rakesh Shetty,
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We would like to inform that, your complaint regarding coverage has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.
We assure you that we are committed to resolving the issue to your satisfaction.
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We would like to inform that, your complaint regarding coverage has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.
We assure you that we are committed to resolving the issue to your satisfaction.
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.
Hi,
thanks for your response,
however it is not satisfactory as my issue still remains intact, you are charging me for the service that you are not able to provide and as informed by you that it will take another 5-6 months to fix the coverage/speed issue by setting up a new cell site.
So to conclude this subject you have left no option then stopping the bill payment for JAN 2012 and i am awaiting a compensation for the whole period wherein i have paid extra until now. i trust your feedback and will wait till the issue is resolved however the compensation should be adjusted in the tarrifs of the coming months (for slower speed) till the issue is completely resolved
I think it is fare for both o[censored]s
Thanks in Anticipation,
BR
Rakesh Shetty
thanks for your response,
however it is not satisfactory as my issue still remains intact, you are charging me for the service that you are not able to provide and as informed by you that it will take another 5-6 months to fix the coverage/speed issue by setting up a new cell site.
So to conclude this subject you have left no option then stopping the bill payment for JAN 2012 and i am awaiting a compensation for the whole period wherein i have paid extra until now. i trust your feedback and will wait till the issue is resolved however the compensation should be adjusted in the tarrifs of the coming months (for slower speed) till the issue is completely resolved
I think it is fare for both o[censored]s
Thanks in Anticipation,
BR
Rakesh Shetty
Dear Tata
Until now there has been no progress and i have stopped using your device long back with prior information as intimated above. Even then your people are troubling us by calling us to continue the service.. kindly ensure that we are not troubled any more...
BR
Rakesh Shetty
[protected]
Until now there has been no progress and i have stopped using your device long back with prior information as intimated above. Even then your people are troubling us by calling us to continue the service.. kindly ensure that we are not troubled any more...
BR
Rakesh Shetty
[protected]
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Tata Photon Plus — bad service
I have a TaTa Photon Plus connection and since July 2010 their service is PATHETIC. If you call their call center, there are who try to tell you what is wrong with your PC without any knowledge of the subject. Finally after several complaints they sent network engineers to my place and ACKNOWLEDGED THEIR NETWORK WAS AT FAULT>>> SO WHAT HAS BEEN THE RESULT ??? ABSOLUTELY BLODDY NOTHING. I GET 10 to 15 DISCONNECTIONS, PATHETIC SPEEDS AND STILL GET BILLED. I DID AN ANNUAL PLAN, GREAT MISTAKE. SO NO RESULT IN SIGHT, THEY CANT DO ANYTHING, YOU ARE FORCED TO SPEND AND TATA GIVES BIG ABOUT CUSTOMER COMMITMENT. DONT MAKE THE MISTAKE OF TATA INDICOM.