Tata Photon Plus — Poor customer care service, speed is very low

Hi

I have been using photon connection from the past one month, I was taken this connection in Pune and while taking the connection itself I confirmed that this device will be active in most of the places like (Mahabubnagar(AP), Bangalore, Hyderabad) ,but when i took this device to Mahabubnagar, network was showing full but i cant able to access any website, then i contacted customer care and they have taken complaint and told that this request will be resolved by next day i.e. 21st dec 2010. 2PM, i got a call from technician (his contact num: [protected]) but he could not able to provide solution to that and told that he will enquire for the same and get back to me, but no one has called me back and in Jan 2011 first week i got a call from customer care about this issue and by that time i am in bangalore, if they take such a long time how can i check?
Regarding very slow speed:
While taking connection I was been told that speed will be 3.1mbps but I could not able to open normal sites, it always gets disconnects, its very dead slow, when I contacted customer care for the same (complaint num:[protected] they told to check thru www.speeedtest.com, after checking repeated times by there technician it was showing from 260 to 380kbps download speed and once it went to 200kbps, they told we can provide minimum of 256kbps, if speed test site is showing above 256 kbps we cannot do anything, and he has taken screen shot showing 200kbps and told that he will update to technical department, later waiting for a week I have called up call center and asked about my complaint, she (Fara) coolly said that ur complaint is closed as the solution is provided, how can it, in 1 month I have never seen this device working fast at least once, some times it will be worst to open Gmail or yahoo, I could not able to open my office applications, mainly I have taken this device to use for my office work so that I can manage from home, seeing all this I have requested customer care to cancel my connection and asked for the refund of money but they denied saying that it is non refundable and cannot be paid back, its worst in speed.
My Tata photon a/c no:[protected]
My contact num: [protected]

I have submitted screen shot to the technician which refers speed 200kbs, attached are some more screen shots which shows speed as low as 110 kbps.