[Resolved]  Tata Photon Plus — Cancellation Request Ignored

Address:

South Delhi, Delhi

Pls note that I had registered to get my Tata Photon No [protected]
CANCELLED through multiple service request no.s:

1.[protected] on Nov 4th
2.[protected] on Nov 5th
3.[protected] on Nov 6th (this mentions a bill plan change whereas I
had asked for cancellation)
4.[protected] on Nov 7th

Needless to say, registering these "requests" required me to
repeatedly call & waste my time on the phone trying to explain the
same thing over & over to multiple call center executives, who simply
refused to understand the simple fact that i need to cancel my
subscription.

The calls were transferred to supervisers who tried to sell me
alternate plans which i clearly REFUSED. I was also told that the
cancellation procedure requires 7 days (that is a ridiculously long
time however I decided not to question it then).

I was also given random dates by call center executives e.g. one
executive told me (the call date was between 7-10th Nov) that the
complaint resolution was in process & I would get the status on Nov
21st. That was all I was able to get from her after a ten min
conversation which had her repeating one sentence monotonically 10-12
times. Needless to say, there was no intimation on Nov 21st.

In between all this, I finally received a mail on Nov 17th saying that
my request no.[protected] had been resolved. However, when I connected
my dongle today (Nov 24th) to check, I found that it was working!

I had clearly been told that charges would not be levied post my first
service request (Nov 4th). However, today I have received a bill for
the period Oct 13th - Nov 12th which is the full amount!

So here is the bottom-line: If TATA Indicom wants to provide me free
service I am fine, however I will not be paying the full amount of
this bill or any other bills that are sent to me in future!

Or else:
1. Pls send me a revised bill with the charges levied pro-rata (zero
charges post Nov 4th).
2. CANCEL MY PLAN!

Thanks & Regards
Abhinav

PS: Pls note that my mobile number has changed to : [protected] with
effect from Nov 19th. However, all calls to Indicom were made from my
previous number: [protected].