Tata Photon Plus — Billing Issue | |||
Respected Sir/Madam I was using Tata Photon Plus Post Paid Mobile Broadband from April 2010 to April 2011. I wanted to deactivate my connection since January 2011 but due to lack of support from Customer Service team and the local dealer. finally I was able to spot a dealer who opted to help me on this he advised me to Move my Postpaid to Prepaid as there is no option to deactivate the connection. So I gave a written Request for the Migration. the dealer also told that we have to clear the pending dues before the Post paid to prepaid migration. si i cleared all my dues and gave the request on 23rd April 2011. And Migration was also successful. Refer the SMS i received. For the pas few days I have been getting calls from the Customer support to pay the amount of Rs.903 as a pending amount. which is to tally contradicting. I request your help on this. Was this information helpful? | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
1010
Pending
0
Resolved
540
2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
View all Tata Photon contact information
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.