[Resolved]  Tata Photon Plus Data Card — Speed related issue for Internet

Tata Photon Plus Data Card — Discontinued giving service after complaint without providing solution

Hi,

My name is Mansi.I have taken corporate connection of Tataphoton Plus(working in HCL).
My Tataphoton number is [protected].
I am costantly getting problems in signal,not able to open a single page.
Each time i raise the request in customer care.They close the docket number
without giving solution.
After 4 month they discontinued the service stating that if you are not getting
signal so don't use the device.
So what about Rs 2400/- whom i invested in getting the device with assurity of
getting the best service.
They are also asking for payment for not providing the service.
Iam also pasting the docket number which i raised[protected] ,[protected],[protected]....
What else is needed.
I will file a case againt this company in consumer forum for cheating people.

Dear Mansi,
The Tata Photon plus service is not available in all circles. If they discontinued the service stating that if you are not getting signal, you don't need to use the device, just call them and ask them about the money you have mentioned here. If their response is not good, you can definitely file a case against them in the consumer court.

Tata Photon — Speed issue of Data Card

My Name is Vineet Sharma . i have bought Tata Photon connection-[protected] in month of July for my laptop. For the last 10 days i am facing problem regarding speed of net. Regarding this problem i have registered complaints many times but they are not taking it seriously. I want you to take strict action against them.

Dear Mr.Yellampalli,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Hello Team,

As per communication with your technical team, your team is not having any solution for the network issue currently...

so how this issue is resolved ?

if there is no solution for this issue then how you are providing the services for the same?

you will have to find out some solution on this immediately...

regards,
hanumantharao

Any update on this below issue?

Hello,

i am using two Tata photon data cards ([protected] & [protected]), i am facing the speed issue for both the data cards in Munnekolala Area, Marathahalli, Bangalore. since last 8 months. i raised it several compliants to Tata photo support team (allmost 75 tickets raised)...but none of the are taking care of this issue.

No resolution as of now...

Please escalate it to Tata photon higher level on this case.

Regards,
Y Hanumantharao