[Resolved]  Tata Photon Plus — Pathetic Customer Service

Address:

Delhi

Hi
My name is Amit Kumar. I have purchased Tata photon Plus recently for my home and office use. However from the date of purchase i am not able to get the speed of the product as it was communicated while purchasing the product. Finally i called upon the customer care and they sent an engineer at my home. He talked to his superiors over the phone that i am getting TataWhiz instead of Tata Photon + and assured me that the problem would be fixed within 24 hours. Finally i got the Tata Photon + at my office, CIVIL LINES. However, the problem still exists at my home(Jagat Pur Burari). So i called upon the customer care again and talked to the manager Aakash and Gurjeet consecutively for two days. Aakash told me that the engineer will revisit you as you have network concerns and the last engineer has sent the incorrect parameters but strange no one arrrived and i called up again and Gurjeet told me the engineer has visited according to his database although no one arrived at my home. So i am no place at this time. Its a pathetic product and service that i have ever come acrossed. I should have purchased Reliance net or idea. Please help me out of this problem if anyone can otherwise i have to return this product.

Tata Photon no.:[protected]
Complaint no.[protected]
Residence at which the issue persist:272,Street no .6 Village Jagat Pur, Post office Burari, Delhi-110084


Thanks and Regards