[Resolved] Tata Photon Plus — HARASSMENT | |||
I hold a TATA PHOTON PLUS corporate connection. My device stopped connecting. I raised a complaint with the customer care service:[protected] The engineer visited my place and told the device is not working, and has to be replaced. He called customer care , checked my device warranty and suggested he can replace it with a old device that he has got. I questioned him why am I given a old device when my device is still under warranty. He said he can only give a old one and if I want a new one I should visit the showroom. I agreed to it and he left my place. This happened on Friday, 26th April 2013. On Monday [29th April 2013] ,I went to the showroom in Koramangala and I was made to wait for 3 hours there before I could talk to the store person. He said if I have to get a new device I have to pay 750/-. But this information was not given to me by the engineer who visited my place. And then I got the warranty details checked and he told me it ends on 29th April 2013. I was shocked. So I asked him to replace it with a old device itself as I had no other choice at that time. The shopkeeper said they are out of stock and asked me to visit another branch in bangalore. But he also mentioned it is not there in warehouse itself, so it's waste of my time to visit another branch. So I raised another complaint on 29th April 2013 [[protected]] as my old complaint was closed. But the technician visited my place again only on 30th April 2013, he again told me the warranty is expired and he cant replace the device. He closed the complaint without my approval and walked out of the house. It is extremely sad that a company like this provides this utterly disappointing service and doesn't give any damn to the customers. When I went to the store when my warranty is still valid, they didn't replace my device. Secondly when I raised a complaint on the day when my warranty was still valid, they didn't attend my case that day. Thirdly the customer care executives hold no respect for my approval before closing the complaint. In spite of me saying I don't want to close the complaint, he closed the complaint and walked out of my place Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi Consumer forum...
I am completely shocked by the attitude of the company tata photon plus...
The History :
1) I had applied for a TATA PHOTON PLUS internet connection.
2) I got the connection also
3) After few days there were calls asking me for one Mr. Imran Ali Khan
4) I said im not aware who that person is.
5) The relevant person of tata photon plus said that my number " [protected] " was given as an alternative number while Imran Ali Khan had taken connection and the call was regarding his outstanding bill payment.
6) I said im not aware who that Imran Ali Khan is nor im i resposible for the whether he has paid the his bill amount or not.
7) This harrasment was happening and they even threatened asking me to pay his { Imran Ali Khan } bill.
8) I Said when i am not even aware as to who that person is then why should i even bother about it.
9) I also asked to file a compliant against Imran Ali Khan whose address the executives claimed to be " Banashankari - Bangalore South "
10) My Address comes in " Kammanahalli - Bangalore North " and requested the executives not disturb me again.
11) The Harrasment of calling and threatening me continued.
12) Depressed by this i cancelled my internet connection of tata photon plus about 4 months back by paying my bill amount.
13) After that there was no calls from the company executives.
14) Today to my SHOCK there was a call from Delhi - Investigation department asking me for Imran Ali Khan,
15) I replied stating that i am not aware of him.
16) The officer told me that if i dont reveal where is Imran Ali Khan he will book a case against me and put me behind bars.
17) Im really surprised and Shocked to know the attitude of the company and why i should be a party to all this.
18) The Delhi - Investigation department Officer's Number is "[protected]"
Please Let me know what should i do in this situation.
Regards
CA. Lohith. J
CHARTERED ACCOUNTANT
BANGALORE
I am completely shocked by the attitude of the company tata photon plus...
The History :
1) I had applied for a TATA PHOTON PLUS internet connection.
2) I got the connection also
3) After few days there were calls asking me for one Mr. Imran Ali Khan
4) I said im not aware who that person is.
5) The relevant person of tata photon plus said that my number " [protected] " was given as an alternative number while Imran Ali Khan had taken connection and the call was regarding his outstanding bill payment.
6) I said im not aware who that Imran Ali Khan is nor im i resposible for the whether he has paid the his bill amount or not.
7) This harrasment was happening and they even threatened asking me to pay his { Imran Ali Khan } bill.
8) I Said when i am not even aware as to who that person is then why should i even bother about it.
9) I also asked to file a compliant against Imran Ali Khan whose address the executives claimed to be " Banashankari - Bangalore South "
10) My Address comes in " Kammanahalli - Bangalore North " and requested the executives not disturb me again.
11) The Harrasment of calling and threatening me continued.
12) Depressed by this i cancelled my internet connection of tata photon plus about 4 months back by paying my bill amount.
13) After that there was no calls from the company executives.
14) Today to my SHOCK there was a call from Delhi - Investigation department asking me for Imran Ali Khan,
15) I replied stating that i am not aware of him.
16) The officer told me that if i dont reveal where is Imran Ali Khan he will book a case against me and put me behind bars.
17) Im really surprised and Shocked to know the attitude of the company and why i should be a party to all this.
18) The Delhi - Investigation department Officer's Number is "[protected]"
Please Let me know what should i do in this situation.
Regards
CA. Lohith. J
CHARTERED ACCOUNTANT
BANGALORE
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and Regards
Customer Care
Tata DOCOMO.
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Tata Photon Plus — HARASSMENT
Hi Consumer forum...I am completely shocked by the attitude of the company tata photon plus...
The History :
1) I had applied for a TATA PHOTON PLUS internet connection.
2) I got the connection also
3) After few days there were calls asking me for one Mr. Imran Ali Khan
4) I said im not aware who that person is.
5) The relevant person of tata photon plus said that my number " [protected] " was given as an alternative number while Imran Ali Khan had taken connection and the call was regarding his outstanding bill payment.
6) I said im not aware who that Imran Ali Khan is nor im i resposible for the whether he has paid the his bill amount or not.
7) This harrasment was happening and they even threatened asking me to pay his { Imran Ali Khan } bill.
8) I Said when i am not even aware as to who that person is then why should i even bother about it.
9) I also asked to file a compliant against Imran Ali Khan whose address the executives claimed to be " Banashankari - Bangalore South "
10) My Address comes in " Kammanahalli - Bangalore North " and requested the executives not disturb me again.
11) The Harrasment of calling and threatening me continued.
12) Depressed by this i cancelled my internet connection of tata photon plus about 4 months back by paying my bill amount.
13) After that there was no calls from the company executives.
14) Today to my SHOCK there was a call from Delhi - Investigation department asking me for Imran Ali Khan,
15) I replied stating that i am not aware of him.
16) The officer told me that if i dont reveal where is Imran Ali Khan he will book a case against me and put me behind bars.
17) Im really surprised and Shocked to know the attitude of the company and why i should be a party to all this.
18) The Delhi - Investigation department Officer's Number is "[protected]"
Please Let me know what should i do in this situation.
Regards
CA. Lohith. J
CHARTERED ACCOUNTANT