Tata Photon Plus — Extremely slow speed

Address:

Jammu, Jammu and Kashmir

I have purchased a Tata Photon plus a year back and was promised 3.1 MBPS speed but from the day one it has been performing like a simple GPRS or a typical BSNL dialer connection with speeds averaging 120 KBPS. I have complained 10 times so far. Once in Srinagar a technician came to my house and declared that problem is with the tower but I find the problems everywhere I go. Recently while I was in Delhi the problem of slow speed continued. It has become a nightmare for us. It has let us down at difficult times when we needed internet badly for health reasons at midnight. Now I am being told that since my plan is 950 unlimited so it has a cap after 5 GB download but it seems the cap is on for ever. I have been calling their nodal officer in Jammu at [protected] but a couple of times someone else picked the call saying that "mr Fotedar is not available to talk and he doesnt respond to complains so better talk to me" Now when I call the number even at the time of writing this complain there is no response. I am sick of Tata Photon plus and request people not to fall prey to Tata adverts which are all false. There was time we were proud of brand Tata but now I feel disgusted.
S Ishrat
Photon no [protected]