[Resolved] Tata Photon Plus — Over billing

Hira Lal Koul

from Jammu, Jammu and Kashmir

Address:

Jammu, Jammu and Kashmir

I am having Tata Photon Plus No.[protected]. My tata photon bill for the period 03/11/2011 to 02/12/2011 has been raised as Rs. 2211/-. My actual usage for a month is not for more than 20 hours per month, as can been seem for the last six months. My tariff plan is Photon Plus 1800 Min @ Rs 500. I spoke to the customer care centre of Tata Photon a number of times but i was only given assurance to look into the matter but nothing has been done so far. The usage shown for 11/11/2011 to 13/11/2011 has been shown for full days even without a tea or lunch break. This is not my usage and my tata phone remains with me only. The matter may be looked into and only the correct bill may be raised. Presently, the connection is disconnected.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

umabehara

from Pune, Maharashtra

Tata Photon Plus — Over-billed, Tata Photon Plus

I have purchased a Tata Photon plus.
Account no.[protected]
Del no. [protected]

In my first month bill (Bill no.[protected], I found it to be over-charged. So I requested

for the details. The details are showing roaming charges, but I have never taken the device

out of mumbai. And also it is showing upload/downlaod in the timings in which I use to be

in my office. I have never used the device at day time(weekdays), but the timings are

mentioned in the details.
After getting that huge bill, i stopped using the device, but still I got a bill of Rs

1,762 in next month also(Bill no.[protected].
I have complained to the customer care many times, but they did not respond.
Please resolve my problem as soon as possible on priority basis, because I have received

advocate notice for bill payment.
Thank You.
--
Regards
Uma Behera

Tata DoCoMo Customer Care

from Pune, Maharashtra

Dear Mr. Hira Lal,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number[protected] has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.
We would like to inform you that, we have confirmed from the concerned department that, there was no wrong billing and you are charged as per the usage.
We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

mjm1234

from Bengaluru, Karnataka

I am also the victim of wrong billing from Tata photon+
My tata photon+ connection I didn't use in last 7 days and it says unbilled amount raised to 1300/-...even though it is showing the wrong logging info on the website.
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I am completely disagree with the clarification given to me.
As I have already said that, I didn't login to Photon+ on 1 & 2 Jun, why I am asked to track again?

For the current month also, I didn't login 25-26-27 Jun and after 7th Jun, I hardily logged for 2 hours, why the unbilled amount is more than 1100/- ??

If you have any proof that I have logged in to the Photon+ on 25-26-27 Jun --> Give me a URL & timing details as a proof.

I want to escalate this to the grievances. This is very much bad response from TATA so far.
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