Tata Photon Plus — Misinformation

Address:

North 24 Parganas, West Bengal

Hi, I have taken a Tata Photon Plus connection no [protected].
To take the connection i went the Ultadanga (Kolkatta) Tata True Value Hub. They showed me the demo and i decided to take the device, i gave them all my documents, they took some of my original documents to xerox and instead of getting my documents xeroxed they printed some thing at the back of my original document. And they could not return my original document because whatever they had printed was something confidential for them. I was very disappointed with this and came out of the hub without taking the device.
Then i contacted the Tata Photon customer service center and placed a request for an executive to be sent to my house to show me a demonstration and then i can purchase the device. The person came the next day i.e on Sunday but without any demonstration device. so unfortunately we culd not take the device on that day. He again came the next day, and he had bought a demo device as well as a laptop. So we checked the speed it was fine. And that finally we paid him the money and took the device.
After taking the device it took around a week to get it activated and i had to send mails to get it activated.
After it got activated the speed was not too good. So again i had to send a mail to complain about the speed as i was advised at the Point Of Sale that the minimum speed of Tata Photon Plus will be 1mb. When i sent a mail complaining about the speed, a technician came to my house and tested the speed from speedtest.net and advised the speed is 400kbps. When i advised them that i was advised that the minimu speed is 1mbps, they informed me that the message was wrong and actually the speed ranges between 400kbps to 600kbps. I was really very unhappy by this as i was mis informed at the point of sale. And moreover my speed went lowest upto 100kbps sumtimes. The technician who had visited my home advised that this would be under observation with the Networking team, i expected that somebody would get back to me after two days to confirm if everthing is fine and then they would close the complain. But tp my surprise nobody got back to me for about a week and the complain was also closed. Which was very very disappointing,
I had to send a mail again and then somebody got back to me from the Networking team i requested him to ask somebody from the sales or services to get back to me as i am aware that the networking team wont help me. He said he would make a nte for somebody to get back to me but till today nobody got back to me.
This wasnt the kind of service that i had expected from such a branded company.
I am really very frustrated and disappointed with Tata Photon.
And now i beg Tata Communications to send somebody and take away the Tata Photon Device as i dont want to keep it forever and cry.
Please please get back to me. I will be available on [protected].