[Resolved]  Tata Photon Plus — Network slowness

Address:

Karnataka

The download speed of TATA Photon Plus never goes beyond 0.4Mbps where as what they promise is 3 Mbps. Also, it goes to a low speed mode of 150 Kbps without any reason. On contacting the customer care, we are told to change the mode to "Hybrid" - which means that the device will switch to one of the mode automatically. But this is just a way of fooling the customer. Reaching the customer care is pain too. The number given initially ([protected]) simply redirects you to another number - [protected]. After thousands of options, this one asks you to call another number, after you type in your TATA Indicom number. On calling the third number and typing in the options for language etc, the customer care person asks you to call [protected].