[Resolved]  Tata Photon Plus — False Recharge

Address:

Nashik, Maharashtra

I recharged my TATA Photon Plus (SIM no. [protected]) account withe Rs.1501 on 21st January 2012 (Transaction ID:I[protected]) for 15GB data withe 30 day validity. In those 30 days i used approximately 5GB data out of thee allotted 15GB. As Photon Plus provides data carry forward facility, I again recharged my account on 18the February 2012 withe Rs.350 for 512mb data for 30 day validity (Transaction ID:I[protected]). But on 21st February 2012 my Photon Account became inactive as I could not connect to Internet any more. I called thee Customer Service thee following day where they told me that my Rs.350 recharge on 18the February was a "failed recharge" and so my January month recharge went out of validity as my data balance came to be null. But in www.ichoose.in website, no false recharge notification was given to me and every thing carried out smoothly. I was not aware of any "failed recharge" as there was no warning or notification generated. So I filed a complaint (Ref no.429664) about thee incident. After 48 hours Customer Service replied that they have refunded by 350 rupees of failed transaction but there was nothing about thee 10GB data that I lost because of their fault. So I again submitted a complaint (Ref no. 430861) on 23rd February 2012 telling that to refund my 10GB data instead of Rs.350. But till now there is no reply from them.
Please help me.